Quick Facts About Stone Nails Spa
Stone Nails Spa receives both positive and negative feedback in the comments. In this analysis, we will examine the strengths and weaknesses of the spa based on the comments provided.
Starting with the strengths, several customers commented on the excellent service provided by the staff at Stone Nails Spa. Customers described the service as quick, friendly, and efficient. This indicates that the staff members are professional and attentive to their customers' needs. The positive comments also highlight the skill of the staff in delivering nail treatments, with specific praise for their ability to trim cuticles without causing bleeding and their expertise in achieving perfect French lines and short coffin shapes. Additionally, customers appreciated the beautiful results of their nail treatments, such as ombré acrylic sets and well-done polish. These positive experiences demonstrate that the spa is capable of delivering satisfying and aesthetically pleasing nail services.
However, some negative comments address several weaknesses of Stone Nails Spa. One major area of concern is the inconsistency in the quality of service. While some customers had positive experiences, others were dissatisfied with the service they received. Customers reported issues such as nails bleeding after fake nails were removed and poor quality polish applications. Inconsistency in service quality indicates a lack of attention to detail and inconsistent workmanship. This weakness is further highlighted by complaints about bubbles and chips in the polish, as well as uneven and bumpy nail surfaces. These comments suggest a lack of consistency in the skill level and attention to detail of the technicians.
Another weakness raised by customers is poor communication between the staff and clients. One customer expressed disappointment in not being given the opportunity to discuss their desired outcome before the service began. This complaint reveals a lack of proper consultation and communication between the staff and clients. Clients should be allowed to express their preferences and expectations for their nail treatments, ensuring that the final results align with their desires. Failure to communicate effectively can result in misunderstandings and unsatisfactory outcomes.
Furthermore, there were specific comments about a lack of professionalism in the spa's services. One customer described their pedicure as looking unprofessional, as if they had done it themselves at home. This indicates a lack of expertise and attention to detail in the pedicure service. Another customer felt that the technician was rough with their hands, leaving them with a negative experience. This suggests a lack of proper training and professionalism in handling customers' hands and nails with care and gentleness.
Additionally, the negative comments highlight the pricing issue. One customer expressed dissatisfaction with paying $75 for a service that resulted in bleeding nails. Another customer felt that the quality of the service did not justify the $40 price tag. These comments suggest that the pricing of the services at Stone Nails Spa might not align with the quality of service and outcomes provided.
In conclusion, Stone Nails Spa demonstrates strengths in delivering quick and friendly service, along with skill in trimming cuticles and achieving specific nail shapes. However, the negative comments highlight weaknesses such as inconsistency in service quality, poor communication, lack of professionalism, and pricing concerns. Addressing these weaknesses would be essential for Stone Nails Spa to improve its overall customer satisfaction and reputation.
Best TL Reviews
Cuticles trimmed with no bleeding (weird that I've had too many of those occasions). Perfect French line. Perfect short coffin shape.
Very nice, quick and friendly service. They did a wonderful job on my ombré acrylic set!
At first it looked good.. But he didn't cut my nails before applying fake nails. And I after I took my fake nails off my real nails started to bleed. I paid 75$ for this???
I have been here two times. First time was great polish looked beautiful. This time I didn’t get gel like I did the time before and the polish looks awful. I could almost understand if they were busy but I was the only one in the salon. Bubbles in the polish and even a Knick in the polish of one of the nails. I do however enjoy the shape and they’re always very friendly. This is what you get for $40
it was horrible. my nails look absolutely terrible. they are bumpy the and the polish does not cover my full nail. the guy was so rough with my hands.
Very nice but Pedicure was not good at all! Looks like I painted and did my own feet unprofessionally at home! Won’t be back!!!
Excellent service! The nails turned out so beautiful! 10/10 would come again! ♡
I was so upset with you nails. They are horrible. I thought we would at least have. A conversation about what I wanted before starting I think he was just assuming he would just paint my nail one color but I wanted a French tip. Told him I wanted a French and he seemed so upset about it well he did it and it's the worse thing ever they are uneven all going in different ways. The shape is bad. i asked for him to remove more of the white and he didn't. Added more. I asked him to take off some if the hair that was stuck on my nail and he didn't either. It was just so bad and terrible I would think that if you were doing this for years you would want to do a good job and make sure that your customers are happy. But it was like he didn't care looked at them and saw my dissatisfaction and still charged full price for the terrible job he knew he did. If you can't do an almond shape and French it's best to say something before sending someone out the door looking a mess and upset. I feel so annoyed and sad every time I looked at my nails or hands.
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Stone Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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