Quick Facts About Sassy Nails
Sassy Nails is a nail salon that has recently undergone new ownership and has received mixed reviews from customers. In order to assess the strengths and weaknesses of the salon, let's analyze the comments provided.
Strengths:
1. Professional and experienced staff: The new owner, Diane, is praised for her professionalism and technical expertise in nail services and designs. The comment mentions that the new staff is talented and dedicated to their clients, indicating a commitment to providing quality service.
2. Quick and efficient service: The comment mentions that the salon is open early, allowing for convenient appointments. Additionally, the commenter states that they didn't have to wait long, indicating that Sassy Nails values their clients' time.
3. Attention to customer preferences: The salon staff takes into consideration the specific requests and preferences of each customer. In one comment, the nail technician immediately understood what needed to be done to fix the customer's nails without them having to explain, leading to a positive outcome.
Weaknesses:
1. Inconsistent quality: Several comments mention inconsistencies in the quality of services provided at Sassy Nails. One customer had a positive experience, while another received poorly done nails with different lengths and misshapen nails. This indicates a lack of consistency in the skills and attention to detail of the staff.
2. Lack of communication: In one comment, a customer states that they didn't feel comfortable complaining about their nails because they looked so bad, implying a lack of open communication between clients and staff. This suggests that there may be a need for improvement in addressing customer concerns.
3. Negative experiences under new ownership: Some comments express disappointment with the salon's services since the change in ownership. One long-time customer mentions that their nails looked awful after the new owner, Diane, did them. This suggests that the new management may be struggling to maintain the quality that was previously provided.
Overall, the strengths of Sassy Nails include a professional and experienced staff, quick and efficient service, and attention to customer preferences. However, the salon has weaknesses in terms of inconsistent quality, a lack of communication, and negative experiences reported under new ownership. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation in the industry.
Best TL Reviews
I went to Queen nails on Newport Avenue and I asked the girl three times to file the nails thinner they were chunky and square and the acrylic was so thick I was absolutely sick to my stomach with how terrible they looked and how much she obviously did not care about her job. This morning I stopped into sassy nails because they are open so early and I needed to get some fixed before I left for vacation. I was immediately helped and when he asked me what I needed all I did was show him my nails And he was immediately appalled by how they looked and I didn’t even need to tell him what needed to be done for me to love them! He filed them down so beautifully and thin and they look so classy now. I would give this man my firstborn child for helping me out in such a time crunch . 10/10 would definitely recommend
New Ownership & new staff! This location has been upgraded to Sassy Nails and it’s definitely the best in the area. The new owner Diane is very professional & kind plus she has lots of experience with technical nails and designs. They offer a ton of different services, so much better than the old place. All of the new staff is talented & really dedicated to their clients. Go to Sassy Nails, it’s worth a trip!
I wanted a long French nail but instead of white I wanted black, they totally did the opposite. They did it very short and my nails were way to thick and not even the length that I wanted. On the side of the nails weren’t properly painted and the shape wasn’t what u wanted. Other than that, they where nice didn’t have to wait that long but they charge me 50$ for it. I’ll show you a picture of what I wanted and what I got
I have had my nails done at Sassy Nails for years. When I showed up for my bi-weekly appointment the Saturday after Thanksgiving, I was shocked when I walked in, the furniture was rearranged and I didn't recognize the woman that greeted me. I found out that the previous owners sold the business and Diane was the new owner. She sat me right down and got to work on my nails. I was a bit apprehensive since the same person had done my nails for years. Diane and I had a great conversation while she was doing my nails and I was very pleased when she was done. I booked my next appointment before I left and I have been so happy with the results every other Saturday since. I have had my nails and waxing done by Diane, Mary and Nelly, each taking their time and doing a fantastic job. I haven't had the chance for Hannah to do my nails yet, but she is a sweet woman and from what I have seen of her work, she does a great job too. If you are thinking of visiting Sassy Nails, please give them a try, you will be happy you did!
I have been going to Sassy Nails for 5 years. Steven and the team are so welcoming. They know me on a first name basis and always ask me how my kids are doing or how work is going. Very personable team! I have not been able to find a nail salon in the area that does a better job with my gel pedicures. They always end it with a nice hot stone massage. Not many places do that without tagging on an extra fee. Their pricing reasonable. The establishment is clean and so are the tools they use. I will continue coming here because no one takes care of me better. Have NEVER had to return to get something fixed. Some of these one star reviews below are shocking to me!
Sassy Nails is under new management! Diana and her team works hard to put a smile on their clients’ face! They pride in world class service consistently to ensure an overall customer experience! I recommend that you make Sassy Nails your first choice if you desire flawless nails and a great experience! Diana and team, thank you for always delivering a great experience! ????????????????
Would never return , cut me so bad I'm still bleeding the next day!! They are all Misshapen and different lengths. When back to have her stop the bleeding she used acetone and a design brush to clean blood And dipped it back and forth in the acetone
I had been a customer of Sassy's since the day they took ownership of the prior owner over 3 years ago. Went every 2 weeks for fill and polish. NEVER ONE COMPLAINT! NOW UNDER NEW OWNERSHIP. Shocked that there are good reviews? I even went to the business next door after leaving and they could not believe how awful my nails looked! I could not get myself to go back and complain. Felt if they looked that bad why try again. ???? The manager Diane with the most experience their did my nails and they came out absolutely horrible! I will never return there again ????
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Sassy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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