Doggie Do's & Bathing Too

+1 919-563-2650

4105 Old Hillsborough Rd, Mebane, NC 27302 United States of America

Open Today: Closed

Quick Facts About Doggie Do's & Bathing Too

Doggie Do's & Bathing Too appears to have both strengths and weaknesses based on the comments provided. In terms of strengths, the groomer, Brooke, is praised multiple times for her skills and expertise in grooming. Customers specifically mention that she is able to deliver the desired haircut and has a good understanding of grooming different breeds. This indicates that the salon may have groomers who are knowledgeable and competent in their work, which is a strength. Furthermore, the comments also mention that the groomer shows compassion and empathy towards the dogs, which is appreciated by the customers.

Another strength mentioned is the good job done in removing mats from the dogs' fur. This indicates that the salon is equipped to handle difficult grooming tasks, such as mat removal, and has the necessary tools and products for such situations.

There are also positive comments about the service and the overall grooming experience. Customers mention being satisfied with the grooming results and receiving compliments on their dogs' appearances. This indicates that the salon is able to achieve the desired outcome and meet the expectations of customers.

However, there are also several weaknesses that are mentioned in the comments. One recurring issue is the lack of organization and communication. Customers complain about the salon being closed for their scheduled appointments and not receiving appointment reminders. This indicates a lack of communication or operational inefficiencies within the salon, which can be frustrating for customers who have gone out of their way to visit.

Additionally, there are complaints about the treatment of dogs and the handling of appointments. One customer mentions their puppy being kept in a kennel for a long period of time and receiving a rushed grooming job. This indicates a lack of attention to the animals' well-being and a disregard for quality grooming. Another customer complains about their dog's information being lost, which reflects poorly on the salon's organizational systems.

Furthermore, there is a complaint about not being informed about the need for sedation during grooming until after multiple appointments. This lack of communication and transparency can be seen as unprofessional and may lead to a loss of trust from customers.

Lastly, there is a comment about the salon prioritizing profits over customer satisfaction. The customer feels rushed and believes that the salon is solely focused on making money. This perception can negatively impact the overall customer experience and deter repeat business.

In conclusion, Doggie Do's & Bathing Too has strengths in terms of skilled groomers, compassion towards dogs, and the ability to achieve desired grooming outcomes. However, there are weaknesses in terms of organization, communication, and prioritizing customer satisfaction. These weaknesses need to be addressed in order to improve the overall experience for customers and maintain a good reputation for the salon.

Best TL Reviews

My fur baby was groomed by the owner a week ago and she did an AMAZING job!!!!!! He had only been groomed 3 times by other groomers at a different company and now I have finally found someone that I’m totally satisfied with!!! She has been the only groomer to give my baby the haircut that I had asked for!!!! He has gotten several compliments…..❤️❤️❤️

Brooke is a doodle and Shepard master if I say so myself and I doggie do! She has great compassion and empathy highly recommend. It's hard to find good groomers and my experience thus far has been amazing! She's worth the wait give her a call!

I got an earlier appt for my puppy which happened to be yesterday. I drove 20 mins away just for the salon to be closed. Never got an appointment reminder or anything but figured the salon didn’t. A relative who brings her dog here as well said she always gets them. The unprofessionalism speaks for itself.

I had a terrible experience. DO NOT TAKE YOUR PUPPY HERE!!!! I dropped my pup off for his first hair cut and they kept him in a kennel from 11am until closing. They did not start working on him until and hr before closing. They did a rush job and my dog looked liked a HOT MESS. It is NOT WORTH $50. (That you must pay in cash). ALSO they have these 2 loud German shepherds at the front door and it traumatized my pup so much. I will NEVER come back.

BEFORE -1st pic

AFTER -2nd pic

Brooke was wonderful! She was very patient with my little girl which is 9 years old. Brooke did a great job of grooming! Will definitely be going back! ❤️

They did a good job with grooming my dog but this place is very disorganized.

I dropped my dog off twice at this location. The first time my dog was very matted and they did a great job of removing the Matts. On the second occasion, they could not find Mia’s information. They said they had no record of Mia being dropped off despite giving my last name. They created a new card for Mia and told me I needed to be sure to give them the same last name as if it were my fault they lost her card.

I was please the second time as they did a good job with her hair cut. I paid cash and happily went home as they told me the appointment went very well. I told them I would call to schedule her a new appointment as my schedule changed often.

A few months after Mia’s second appointment, I called to schedule her another appointment. The lady who answered the phone told me they could not groom my dog unless she had a sedative because she did not like the hair dryer. This was never mentioned after either appointments. And I felt blind sided that this wasn’t mentioned until I called back several months later to make an appointment. This location needs to improve both organization and communication.

If they told me immediately after the visits that they had a difficult time I would not be upset. If they apologized when I called and said “I am sorry if you weren’t notified before but we had a difficult time grooming Mia and she would likely need sedation for the blow dryer” I would not be upset. But because they insisted that they told me and did not take ownership for the lapse in communication or organization o am posting this review

Addendum to owner’s response: I am not upset that you are suggesting my dog needs a sedative. It was the manner and timing of which this news was delivered. After expressing my concern about this news being delivered 2 months later (via phone), there was no apology or empathy such as that written in your response to this review. If you were as empathetic towards me as you were in this response I would have never left this review and would have gladly scheduled a third appointment.

I understand this is a small business. And I’m all for small businesses. My experience was very unprofessional. With the amount of money that I spent. I felt like they rush to get my dog out. This place is all about making money and not about keeping customers.

I love the service here. They're the only place that my pup (Gray) enjoys going to for a bath and nail trim.