Quick Facts About Natural Nails
Strengths:
1. Friendly and Knowledgeable Staff: Multiple reviews mention the friendly and welcoming staff at Natural Nails. This creates a positive atmosphere for customers and contributes to a pleasant experience.
2. Clean and Functional Equipment: Customers appreciate the clean and well-maintained equipment at Natural Nails. This demonstrates a commitment to hygiene and professionalism, which is important in a nail salon setting.
3. Spa-like Experience: The presence of televisions on the wall and relaxing music playing in the background adds to the ambiance of Natural Nails. This creates a spa-like experience for customers, enhancing their overall satisfaction.
4. Affordable Pricing: Several comments highlight that Natural Nails offers competitive pricing compared to other nail salons in the area. The lower prices for pedicures and other services make it an attractive option for customers looking for value.
5. Attention to Detail: One reviewer specifically mentions that the staff pays attention to detail, such as massaging the feet and calves and addressing specific foot issues like ingrown toenails. This personalized touch indicates a commitment to customer satisfaction.
Weaknesses:
1. Inaccurate Pricing: A negative comment mentions that the pricing provided over the phone differed from the final amount paid. Inconsistent pricing can lead to customer dissatisfaction and a lack of trust in the salon.
2. Quality of Work: Multiple reviews mention issues with the quality of the nail services at Natural Nails. Customers experienced broken nails shortly after getting them done and expressed disappointment with the shape, size, and length of their nails. Inconsistent application of polish was also mentioned. These issues suggest a lack of attention to detail and quality control.
3. Long Wait Times: One customer complained about a wait time of almost 3 hours before being served. Waiting for an extended period can lead to frustration and dissatisfaction, especially when there is no communication from the staff about wait times.
4. Subpar Pedicures: One review mentions that the pedicure at Natural Nails was subpar. This suggests that the quality of pedicures may not meet customers' expectations, despite the affordable pricing.
5. Lack of Communication: Another negative comment highlights a lack of communication from the staff. The customer was not informed about wait times or the process during their visit. Clear and effective communication is crucial for a positive customer experience.
Overall, Natural Nails has strengths in terms of friendly staff, clean equipment, affordable pricing, and attention to detail. However, there are weaknesses related to inconsistent pricing, quality of work, long wait times, subpar pedicures, and lack of communication. These areas of improvement should be addressed to ensure customer satisfaction and loyalty.
Best TL Reviews
I called 2 weeks ago to ask what a full set of gel nails would cost for my wife. The man on the phone told me 45 dollars. Took her in and had them done and ended up paying 65 bucks. 2 days later one of her nails broke off. Went in and had it fixed and they were really nice about it and did fix it without charge. Took her in for a fill two days ago. Their sign says 30 for a fill plus 10 for gel. So we figured 40 bucks. Ended up paying 53 bucks. Next day a different nail broke off when we were out of town and she had to go in somewhere different just to get it fixed being as we were not close to home. Seems like inaccurate pricing and not very good quality work. Very disappointed.
CHECK MOST RECENT REVIEWS
This place has gone south QUICKLY. Went here because they were the only one open. They sat me, filled bowl with water and then I sat for an hour and a half without being served. I asked if they had time for a pedicure when I walked in at 1:15, I got up at 2:55 and said I am out of time and the gentleman just nodded. That's it. The mall has been abandoned, this business is one of the few remaining. There pedicure is sub par AT BEST but for $30 that's what you would expect, but wowzer, the bottom has fallen out. Do yourself a favor skip going here. So so bad.
Listen...the best value for your money, for nails, is at Natural Nails in Mason City! As a guy, I do not get my nails done, but I will get a pedicure once a month.
Located in the Southbridge Mall, the staff at Natural Nails are friendly, knowledgeable, and happy to see you. The equipment is clean and functional with televisions on the wall for your viewing pleasure. They also do a nice job keeping the floors clean and keeping relaxing music playing in the background for a true spa-like experience.
Unlike some other nail salons in town, the staff at Natural Nails massages your feet and calves, paying particular attention to the Plantar Fascia in the arch of your foot. An additional selling point is that they can remove the portion of an ingrown toenail that causes pain.
My pedicure was $5.00 cheaper than the local competition. Therefore , it’s a cheaper and a better pedicure than what you might get elsewhere in town.
First time being there and it was amazing!! I can't stop looking at them and the lady that did my nails was fantastic!!! They are done so well!!!
horrible experience. waited almost 3 hours just to sit down. the entire time no one spoke to me or my sister to let us know wait times or anything. guy ripped off my old set of tips in the most unprofessional way i’ve seen and it hurt. he did a horrible job on both our nails, every nail being a different shape, size, and length, and not even covering the entirety of our nails with polish. won’t ever go back and won’t ever recommend.
Two of my friends and I wanted to get our nails done and wow. They got us in right away and were extremely nice. I had an amazing gentleman doning my nails and we talked almost the entire time! Amazing quality, amazing workers and price, and amazing shop! Definitely need to go again
Went here on August 7th, 2020 for a full set of acrylics. I called and made an appointment and unfortunately life got in the way and made me nearly a half hour late. I called to inform them I would be later than expected as appointment type grew closer and they were very accommodating. Customer service deserves even more than 5 stars. My nails are exactly how I wanted them. The woman who did the marble paid close attention to detail and they turned out even better than I had pictured. No chips (even after slamming my thumb in a cash register at work) and they are very even with no bumps or lifting. The price was similar to other nail salons in our community. Highly recommend Natural Nails. I found my go to nail salon!
My friend went here to get her nails done, and paid 100$ for this. Although the quality may have been good at prior visits, This is unacceptable.
Place Pictures
Natural Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
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