Bintu’s Hair Braiding

+1 662-393-4444

1077 Goodman Rd, Horn Lake, MS 38637 United States of America

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Quick Facts About Bintu’s Hair Braiding

Bintu’s Hair Braiding place has several strengths and weaknesses based on the comments provided. Let's analyze them below:

Strengths: 1. Punctuality: One customer mentioned that Bintu's Hair Braiding place started working right on time as scheduled. This demonstrates that the salon values and respects their clients' time, which is important for customer satisfaction. 2. Friendly staff: The comment also mentioned that the staff was very friendly, making the customers feel welcomed and comfortable during their visit. A friendly and welcoming environment is crucial for a positive customer experience. 3. Skillful stylists: Many customers praised the stylists' ability to recreate the exact hairstyle using a reference picture. This shows that the stylists are skilled in their craft and are able to meet their clients' expectations. 4. Recommended by clients: Multiple customers mentioned that they would recommend Bintu's Hair Braiding place to others. Positive recommendations are a testament to the quality of service and customer satisfaction.

Weaknesses: 1. Lack of organization and control: One customer expressed dissatisfaction with the presence of loud and uncontrolled children in the salon, which made them feel uncomfortable. This suggests a lack of proper management and organization within the salon. 2. Excessive breaks and distractions: Another comment mentioned that the braiders frequently took breaks, spoke loudly, and engaged in non-hair related conversations during the service. This indicates a lack of professionalism and focus on the task at hand. 3. Inconsistency in service quality: One long-term customer stated that the quality of service has dropped significantly over the years. They experienced delays in starting and finishing their hair, which caused frustration. This inconsistency in service can lead to a loss of trust and loyalty from customers. 4. Lack of communication and coordination: A customer mentioned that they were not informed about the unavailability of stylists for their requested braid style. This lack of communication and coordination showcases a lack of organization and attention to customer needs.

Based on the comments, it can be concluded that Bintu's Hair Braiding place has strengths such as punctuality, friendliness, skillful stylists, and positive recommendations. However, they also have weaknesses including a lack of organization and control, excessive breaks, distractions, inconsistency in service quality, and a lack of communication and coordination. These weaknesses can have a negative impact on the overall customer experience and may need to be addressed in order to improve the salon's reputation and retain customers.

Best TL Reviews

Let’s start off by saying she told me to be there by 8:20AM and I walked in at 8:20AM and she got to work you hear me!! The staff was very friendly! BB made sure no one got bored. She’s amazing. They met my expectations and I didn’t get the stylists name who did most of my hair, but she’s awesome! I 100% recommend! They started my birthday off right by giving me the exact style I wanted. #ForeverAClient

This is the best place to get your hair braided. I showed my stylist a picture and she gave me the exact hairstyle! I will always recommend this place!

I love my hair but I didn't like that customer was there after me but hair was finished before mine.

I would not recommend. I had been going to Bintou for years my sister and I both and we just can not deal with it anymore . They always got they kids running around being so loud and not in control . The kids make me feel like I’m getting my hair done in a daycare . Because I have been so many times I have had almost all the braiders there and they all want to take 30 min breaks and eat while I am sitting in the chair hungry as well and ready to go . While doing your hair , they are so loud and they take talking breaks . They stop braiding to talk and then start back after they done talking . I have just had enough and I will not be back and neither will my sister be back . But I will say , they do some GOOD and I mean GOOD braids but I just can’t deal with the extra stuff .

I Don’t Highly Recommend .. I Had To Shampoo My Own Hair ???? As Me Being A Licensed Cosmetologist.. I Know How The Ropes Go .. They Are Very Unprofessional & They Pulled All My Hair Out ..

Pure trash. Myself and 2 daughters have been going to Bintu's for YEARS. Several years back, they kept to their word of getting to you and having you in and out in an acceptable timeframe for braids. Quality of service has dropped tremendously! After a negative encounter about 3yrs back with BOTH my daughters hair, I started not to return at all but my youngest preferred to try them again. She's been twice since then and it seemed "okay" but today, just like a previous bad experience - 5hrs went by before they even STARTED. Add to that, an add'l 4 hrs to finish the style. NEVER AGAIN!

Hair was finished within 5hrs. It's just that the stylist talks way too much to the other stylist.

If I could give 0 as a star they would get it . Taking 8 hours to do braids and then I tried them again and this time no braided to do requested braid style. The lady opening shop has not a clue. Placing people in seats signing them in not s braided in sight and states she does not know how many will show but there were people there mad about previous dealings with them . Unfortunately this was a second time after I went months ago decided to give them another chance and it was not a good choice .