Great Clips

+1 205-783-1324

5124 Old Springville Rd, Pinson, AL 35126 United States of America

Open Today: Closed

Quick Facts About Great Clips

Strengths of Great Clips: 1. Friendly and competent stylists: Several comments mention that the stylists at Great Clips were nice and did a good job on the customers' haircuts. This reflects positively on the training and skills of the staff. 2. Good attention to detail: One customer specifically mentions that the stylist did a great job on the difficult part of the haircut, such as layering beside the ear. This indicates that the stylists pay attention to detail and strive for precision. 3. Fantastic service during grand opening: Another comment mentions that the customer received prompt and excellent service during the grand opening of the Great Clips location. This suggests that the business was well-prepared and focused on providing top-notch service during special occasions. 4. Recommendations on products: One customer appreciates the suggestions made by the stylist on haircare products. This demonstrates that the stylists at Great Clips are knowledgeable and helpful in advising customers on the best products for their hair needs.

Weaknesses of Great Clips: 1. Inconsistent quality of haircuts: Multiple comments mention receiving poor haircuts, with one customer referring to it as the worst haircut they have ever had. This suggests that there may be inconsistencies in the skill level and attention to customer preferences among the stylists at Great Clips. 2. Lack of communication and follow-up: One customer mentions that they had a negative experience with the manager, who promised to call them back but never did. This highlights a lack of communication and follow-up, which can leave customers feeling dissatisfied and unheard. 3. Additional charges for blow drying: One comment mentions that Great Clips wanted to charge $15 for blow drying. This can be seen as excessive, especially given that the name of the business implies that styling would be included in the service. The add-on charge may discourage customers from receiving a full styling experience. 4. Rude and unprofessional behavior: Multiple comments refer to encountering rude and unprofessional behavior from the stylists. Examples include being dismissive of customer concerns and being rough while washing the hair. Such behavior can negatively impact the customer experience and tarnish the reputation of the salon. 5. Insensitivity towards mask exemption: One customer with a medical condition mentions feeling unsupported by Great Clips when it comes to their exemption from wearing a mask. They also mention that a stylist who showed compassion towards their situation was allegedly fired. This highlights a lack of understanding and accommodation for customers with specific needs or medical conditions, which can create a negative impression and lead to lost business.

In conclusion, Great Clips has strengths in terms of friendly and competent stylists, attention to detail, good service during grand openings, and providing recommendations on products. However, there are weaknesses that need to be addressed, including inconsistent quality of haircuts, lack of communication and follow-up, additional charges for blow drying, instances of rude and unprofessional behavior, and insensitivity towards customers with mask exemptions. By addressing these weaknesses, Great Clips can strive to improve customer satisfaction and retention.

Best TL Reviews

Sent my oldest son to get his little brother a hair cut to our normal place. Pics included. These were the results. Then when we went to discuss the matter with the manager we were told the manager would give us a call before the end of the day. It has been 10 days still not a word.

The girl who cut my hair was very nice. The fact they wanted to charge $15 to blow dry my hair was unheard of. Needless to say, you see alot of people walking out with unstyled, wet hair. Bad for business. But it is call Great "CUTS"! ????????

Worst haircut I've ever gotten from the worst barber I've ever had. Imagine the rudest, most uninterested person you can...then take it down a few more notches and you might start to be getting close to how bad she was. I told her what I wanted, showed her pictures of myself from when I had a good cut at another place, she even had notes on me in the system from me visiting another great clips in the past. She still managed to butcher me. How hard is it to cut a high and tight??

She finished and said "you good?" I said "well, do you think it looks OK?"

She responds with a shrug and says "yeah..."

Will never be back.

Samuell received an excellent haircut. For his job he must keep a clean cut appearance. The cut beside the ear where most do not layer properly did an excellent job. The only thing off was the wait.

Ashlee did such an awesome job - probably the best haircut I've had in years. The style is unique and feels great! Loved her recommendations on products too. Appreciate that the staff were keeping things disinfected well and had masks for patrons who didn't have one.

My Granddaughter and I went to get her a haircut and wash. One lady was super nice and the other one was rude not only to us but to the customer in front of us. Will NOT be back!!! Complained about the length of my Granddaughters hair and then the washing of her hair. Even gave the brush to her to brush her own hair after she was rough pulling her hair!! So unprofessional!!!

I have a medical condition and I'm not required to wear a mask whenever I wear a mask I literally start hyperventilating I understand that some businesses are not understandable of those of us who cannot. However some of us choose to believe that a medical condition is more important than wearing a mask and further endangering your health. I came back here because a nice lady named Cherry was cutting my son's hair and had absolutely no problem with the fact that I have a medical diagnosis. I came back to get my son's haircut as I usually do with her and apparently they have fired her because of that. she was the only one that showed me any kind of compassion and actually did a good job on my son's hair the day that she cut my hair there is another lady in there who's extremely rude to me and when I came back today two ladies told me that they had fired her and that I could sit it in a chair outside in the rain while they cut my son's hair this is a horrible business and it needs to be closed down

Went during the grand opening and had fantastic service. I was greeted and served promptly, the stylist cut my hair very well. Only needed a trim with layers. He did that and gave me tips on how to prevent tangles in my long hair. My needs were listened to and met very well, I recommend them to anyone.