Silver Nails

+1 803-405-1338

2851 Main St, Newberry, SC 29108 United States of America

Open Today: -

Quick Facts About Silver Nails

Silver Nails has several strengths and weaknesses based on the comments provided.

One strength of Silver Nails is their fast service, which several customers appreciated. This indicates that they value efficiency and can cater to customers who are in a hurry or have limited time. Additionally, one customer specifically mentioned that their nail technician, Eric, took his time and provided a high quality service. This suggests that Silver Nails has staff members who are capable of adjusting their pace based on customer preferences.

Another strength mentioned in the comments is the great customer service provided by certain employees. Customers appreciated the friendliness and patience of their nail technicians, as well as their ability to fix any issues or concerns. This indicates that Silver Nails places an emphasis on customer satisfaction and is willing to go above and beyond to ensure a positive experience.

The pricing at Silver Nails seems to be a weakness based on one customer's comment. They mentioned that the services were "very pricey" compared to other options. While this customer was still happy with the overall experience, it suggests that Silver Nails may not be the most affordable option for some customers. This could potentially deter price-conscious individuals from visiting the salon.

One of the weaknesses highlighted in the comments is the inconsistency in the quality of service. One customer mentioned that while the service was fast, some of the nails were filed slightly crooked. Although this customer fixed the issue at home, it implies that there may be room for improvement in the attention to detail and precision of the nail technicians at Silver Nails.

A significant weakness mentioned by a customer was the poor customer service experience during a pedicure. The customer described the nail technician as rude and mentioned that their polish came off twice due to a toe separator issue. They also mentioned that no one in the salon apologized or offered to fix the situation. This highlights a serious lapse in customer service and indicates a lack of professionalism from the staff at Silver Nails during this particular interaction.

Another considerable weakness brought up in the comments is related to the quality of the services provided. One customer had an extremely negative experience with a young boy who appeared to lack the necessary skills for a professional pedicure. The customer described inappropriate use of tools, cutting nails sideways, and causing discomfort. The fact that no one from the salon addressed or resolved this issue reflects poorly on their ability to provide consistent, high-quality services.

In conclusion, Silver Nails has strengths in terms of fast service, great customer service from select employees, and the ability to cater to specific preferences. However, there are weaknesses in terms of pricing, inconsistency in service quality, and poor customer service experiences in specific situations. These weaknesses should be addressed in order to improve the overall customer experience at Silver Nails.

Best TL Reviews

I had an okay experience, very fast service which I really like about them but I think maybe slowing down just a little bit would make their work a little better. Couple nails look filed slightly crooked but not too bad to redo them I just fixed them at home. Very pricey. Usually a fill in is cheaper than $40 but overall happy with them.

Did great on my eyebrows

I went in for a basic pedicure with mom and sis and the man who did my pedicure was very rude. Walking to the dryer my polish came off and I told the man then he proceeded by yelling at me in front of the whole store. He fixed it and I told him that the reason the polish came off was because the toe separator was causing my two toes to touch. He ignored me and sent me to the dryer again and as expected messed up once again. I was already upset so I went to pay and asked for some acetone to remove polish and the lady at the front desk helped me and asked another employee to fix my polish. I will not be coming back here, terrible customer service experience. Thank you to the 2 employees who tried to help me.

Came at 5 p.m. today which was Sunday and told my daughter I would get her nails done ɓefire she went home! They welcomed us in to get them done even after hours and we greatly appreciated that! Will be coming here for now on! Thanks to the team here at silver nails made my daughters day!!

This is the worst pedicure I’ve ever had in my entire life or should I say attempted! A young boy came to my chair to start the pedicure and I could tell he did not know what he was doing. I told him that I wanted them cut back and rounded. He proceeded to Try and remove the gel polish from my toes with a sander which he kept bumping into my skin. Not even all of the polish was taken off Please take a look at the photos below. He cut my toenails sideways and all the way down to my skin. Then he picked up a file and tried to straighten them out rubbing against my skin. I kindly asked him to stop and told him not to worry about finishing the pedicure. There was nothing he could do to fix my toes. They will have to grow out before I even get anything else done to them. The worst part is no one in nail place said anything to me or offered to fix it. No one apologized or came over to try to correct the situation. I would not recommend anyone to go to get any services done. It was awful!!

I showed my nail tech Eric a picture of what I would like and I kid you not it was the exact same as the pic I showed him job well done they look amazing he took his time and was funny and talked and jokes around great customer service 1000% recommend for you

I contacted them 20 minutes before closing and they told me to come on in. I got a fill in and pedicure. My tech was friendly patient and great at what she does.

She helped fix my nails that were in horrible shape after 2 months of bedrest from an injury. I intend to return and recommend Silver Salon to anyone that loves great customer service!

Great experience ! Ask for Amber she is super nice and took great care of me while I was there!

I always have a great experience at Silver nails I get the Deluxe pedicure with the pomegranate scrub. Very relaxing and my toes look fantastic