Quick Facts About CT Nails
CT Nails has both strengths and weaknesses based on the comments provided.
Strengths:
1. Polite and Professional Service: Multiple comments mention that the staff members are polite and professional, creating a welcoming atmosphere for customers.
2. Clean and Quiet Environment: The salon is described as clean and quiet, which adds to the overall positive experience.
3. Quality Nail Services: Customers appreciate the quality of the nail services provided, from shaping nails evenly to creating intricate designs.
4. Customer Loyalty: There are customers who have been visiting the salon for a long time and express their loyalty to the business, indicating a strong relationship between the salon and its regular customers.
Weaknesses:
1. Racial Profiling and Offensive Language: One customer had a negative experience due to the excessive use of racial slurs and feeling profiled as a "hood girl." This behavior is highly inappropriate and offensive.
2. Overcharging and Pricing Issues: Another customer complains about being overcharged for the services received, which led to frustration and disappointment. This suggests a lack of transparency and fair pricing.
3. Unprofessional Behavior: One person was dissatisfied with the unprofessional behavior of a nail technician, who laughed when asked about a tip. This behavior reflects poorly on the salon's customer service standards.
4. Lack of Consistency: While some customers had positive experiences, others had negative experiences, indicating a lack of consistency in service quality and customer satisfaction.
Based on these comments, it is clear that CT Nails has both strengths and weaknesses. The strengths include a clean and quiet environment, polite and professional service, and quality nail services. However, the weaknesses of racial profiling, offensive language, overcharging, unprofessional behavior, and lack of consistency are significant issues that need to be addressed.
To improve the salon, CT Nails must prioritize creating a welcoming and inclusive environment for all customers. This includes implementing strict policies against racial profiling, offensive language, and unprofessional behavior. The salon should also ensure transparency in pricing, clearly stating prices upfront and avoiding any overcharging situations. Consistency in service quality is crucial to maintain a positive reputation and customer loyalty, so it would be beneficial for the salon to invest in staff training and quality control measures.
Overall, CT Nails has the potential to provide a great experience for customers, but there are significant areas that require improvement. By addressing the weaknesses mentioned in the comments and focusing on delivering consistent, professional, and inclusive service, the salon can work towards creating a positive and satisfying experience for all customers.
Best TL Reviews
Thank you for fixing my nails today. I enjoyed everything except for the excessive use of them N word and the kept asking if I was ghetto. I was so uncomfortable whilst trying to ignore what was happening. I really didn’t appreciate being profiled as some hood girl when I walked in. I am a mother, a wife and a highly educated woman. Not to mention when the other black lady walked out from getting her lashes done you turned and bumped elbows with her and said “see my Nigger” as if that was to make me less uncomfortable. She immediately got uncomfortable and i laughed the most uncomfortable laugh. Please.. I would have loved a better experience. This has bothered me into anxiety. Do better please and thank you. And please don’t deny it, because I recorded the encounter. An apology would suffice. Thank You ????????
Response to the Owner: I don’t know his name. I was there today from 1:08 till 1:44 I sat in the back. I had a black hat on. If you watch the camera you can identify him. Thank you
This nail salon is quiet and clean. The gentleman who serviced me was polite and professional. The female nail tech wasn't too happy when I asked for a face mask because of the strong odor; but she had on one so why not ask the customer if they'd like to be protected from the chemicals, too?
So I came in for a fill in with gel polish. Pedicure with regular polish/French. Total 80.00. Now the Pedicure is suppose to be 25? Fill in 22.. plus gel color I would have paid 65.00 total at my normal nail shop. But I decided to come into my neighborhood and bring money into the community and also establish a relationship with this nail shop. Hoping to bring my business back. But when you over charge me and tell me 80.00 for the service I received that tells me all I need to know. I’ll keep my business where it’s been. Even if I have to travel 20 min to get there. Never again. They over charged me. And that not cool. People make sure you add up what they charging you. They will never get my business again. Thanks.
Not a good place for pricing they will lie and up charge you in the middle of service. The lady who did my nails started laughing when I asked if she wanted a tip after removing my nails that were $60 which were overpriced than what was on the wall. Very unprofessional to laugh because it could have been worst. Poor customer service it was 3 people in total and she messed it up for the other two. Dirty unprofessional rude
They Did Amazing , I’m Not From This Area But The Reviews They Had Online I Had To Stop.. Shaped My Nails Evenly & Did The Style I Asked For Perfectly Thank You Guys So Much I Will Be Returning!!! ????????
Everytime I come there and y’all always treats me like family… Y’all always make sure my nails and toes done!! Well I’m a original client and always will be…
Mia is the best! My hands were ratchet when I went in and beautiful when I left. The atmosphere of the salon is amazing. Everyone laughs together and I always feel comfortable and welcomed. Thanks again Mia.
My favorite nail salon. I don't go anywhere else. I highly recommend Vicky as she did a phenomenal job on my pedi this morning. I asked for the Jamaican flag on my toe and she perfected it!!
Place Pictures
CT Nails Info
Amenities
Health & safety
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Mask required
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Staff wear masks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
Places
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