Quick Facts About TJ Nails
TJ Nails, based on the comments provided, seems to have a mix of strengths and weaknesses. Let's break them down:
Strengths:
1. Skillful and beautiful work: Multiple comments highlight the excellent job done on nails by the employees, particularly Sandy and Tina. The customers commend the manicures, pedicures, and quick and beautiful results of TJ Nails. This indicates that the staff has the necessary skills and expertise to deliver high-quality nail services.
2. Comfort and attention to detail: One comment specifically mentions Sandy's ability to provide a pedicure in a comfortable and careful manner, catering to the customer's sensitive feet. This shows that the employees at TJ Nails pay attention to customer needs and strive to create a comfortable experience.
3. Customer loyalty: A few comments express loyalty to TJ Nails and state that they wouldn't go anywhere else for nail services in the Brevard area. This demonstrates that TJ Nails has successfully built a loyal customer base due to their satisfactory services.
4. Friendly staff and clean environment: Multiple customers highlight the friendly and welcoming behavior of TJ Nails' staff. They also appreciate the clean environment, indicating that the salon maintains proper hygiene standards.
5. Good prices: One comment mentions that TJ Nails offers great prices. This is a positive point for customers who appreciate affordable services.
Weaknesses:
1. Inconsistent service quality: One comment expresses disappointment with the rushed pedicure service, cold water, and poorly done paint job, which hints at inconsistencies in service quality. This suggests that there might be variations in the level of service provided depending on the employee or visit.
2. Unsatisfactory interior: A negative comment mentions the interior of the salon looking terrible, possibly suggesting that the ambiance or overall aesthetics of the place are not up to par.
3. Communication and understanding issues: One comment narrates a problematic incident where the customer's instructions were not followed, and the staff member seemed to misunderstand what the customer wanted. This highlights a potential issue with communication and understanding customer preferences.
4. Poor customer treatment: One comment highlights rude behavior from a staff member with red ombre hair, including causing bleeding and poor handling of the customer's nails. The comment also mentions derogatory remarks made in another language, indicating disrespectful treatment towards customers. This is a significant weakness as customer satisfaction and professionalism are crucial aspects of any service-oriented business.
5. Inconsistent nail shaping: Another comment mentions disappointment with the nail shape and overall outcome of the service, indicating possible inconsistencies in meeting customer expectations.
In conclusion, TJ Nails has several strengths, such as skillful nail work, comfortable experiences, loyal customers, friendly staff, and reasonable prices. However, weaknesses include inconsistent service quality, unsatisfactory interior, communication issues, poor customer treatment, and inconsistencies in nail shaping. It is important for TJ Nails to address these weaknesses and strive for consistency, improved communication, and respectful customer treatment to enhance the overall customer experience and maintain their market reputation.
Best TL Reviews
I absolutely love the work that Sandy did on my nails. Best manicure and pedicure ever! This is my favorite manicure I’ve ever had, it’s so gorgeous! Every time I have come here, the employees do such a great job. When Sandy did my pedicure, she did it in a way that was far more comfortable than anywhere I have ever been. I have sensitive feet and some people touch my feet too lightly. She was perfect! Thank you so much, I will definitely be coming back to only this place in the future. ????????
I visited this nail salon for the first time for a pedicure and never again will I go back. I was left sitting in a tub of water so long that the water got cold. My pedicure was very rushed and the paint job i got looks like my 8 year old son did it. Not to mention the interior of the salon looked terrible too. That should have been my clue not to go here. Don't waste your money here.
LOVE TJ Nails! They are the only place in Brevard I will go. They never do a bad job.
Got my nails done with my mother-in-law today and they were done so quick and beautifully.
I just moved to Cocoa Beach... It was in search of a new nail salon last week I had gone to one the people were very nice... I had come in for a full set... They did their best... And it was late, but they were a little wide for my liking almost flared at the ends... I like my nails Square...
Anyway so I was taking my granddaughter to get her nails done and I thought well I'll get mine fixed while I'm there we came here upon many recommendations from her friends. I explain to the lady, I didn't catch her name... That I would like a fill but I would like the flares gone and I just wanted them to be straight out from my own nails and squared on the end... The lady sitting next to me said oh you should do a medium coffin cut... And I said no I'm not a fan of the coffin cut I don't like when they go points here than my own fingernail I just like them straight out from my own nail and square.
The lady started to file down my nails and I mentioned again I don't want it coffin cat I only want them perfectly straight down from my nails and squared... She said she understood and would file them when she got done with the Full... I said OK as she began to file them I said please make sure they're not too high I don't want my own nails showing but she kept failing so about halfway through on my first hand I stopped her and I said you're ruining them I don't want to see my own nails if I wanted to see my own nails I wouldn't have a full set on... And she continued to file at that point I stood up and I said never mind I'll get it done someplace else and the lady Tina next to her the owner said...I heard you, you told her to do it skinny... I said no I didn't what I said was I wanted the flares thinned out so that they go straight down from my nail and don't widen at the end... And I've said several times not to do it so much that my own nails show... then she barked at me "sit down I fix " I said don't talk to me like that I'm not a child... And no thank you, I'll get them fixed someplace else...And she said well you still have to pay because she's Almost done, all she has to do is polish them... So you pay...I said I'm not paying she just ruined my nails now I will have to have these removed and a whole new set put on... she threatened to call the police on me, I said do it... But my granddaughter was there and I didn't want to embarrass her further I said I will give you $10 for the polish removal that's it. And I walked out with my nails completely misshapen and ruined... They are completely jagged and miss shaped I would not recommend this place at all especially if you don't want to be talked down to and yelled at ... And your instructions ignored. ... I have added photos of my almost done nails that are ready for polish According to the owner of TJ nails
Great service. Friendly staff. Great prices. I always love my nails when I leave TJ’s!
Tina is amazing! I am very particular about my nails and Tina is always so gentle and patient with me(I ask for a lot). I won't go anywhere else to get my nails done.
I don’t really like this place, they’re a disappointment to me, the lady with a red ombre hair she made me bleed and she was handling my nails like trash, I almost cry saying that it hurt but she kept filling with the filler machine, she burned me and when I took off my hand because she made me bleed she got mad, and she started to talk in their Thailand language about my nails and toe nails, they think I did not understand them, well now let me tell you, yes I did understand and every single word that you were saying, they really rude to customers, they never say a good thing about them, and plus she did not make them straight, my nails looks like a plane is about to flight?!! What the heck, I will not give them any star, they’re a completely trash
Friendly workers and clean environment! I came in from another salon not liking my shape and they fixed me right up!???? it seemed like my lady was genuinely as excited as me to see how these came out which is great. Even cleaned up my cuticles without asking.
Place Pictures
TJ Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | 10:00 AM - 03:30 PM |
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