Fernando & Mario Hair Salon

+1 310-323-4181

15111 S Normandie Ave, Gardena, CA 90247 United States of America

Open Today: Closed

Quick Facts About Fernando & Mario Hair Salon

Strengths: 1. Professionalism: Many comments praise Mario and Fernando for their professionalism. This indicates that they take their work seriously and strive to provide a high-quality service to their customers. 2. Skill: Several comments mention the excellent job done by Mario and Fernando. This suggests that they have developed strong skills in haircuts, color, and styling, making them capable of delivering satisfying results to their clients. 3. Reasonable prices: One comment mentions that the salon's prices are reasonable. This is a strength as it implies that Mario and Fernando provide good value for money, which can attract more customers. 4. Reliable service: A customer mentions that they have been going to Mario since 1996 and have never been let down. This suggests that the salon consistently delivers on their promises and provides a reliable service.

Weaknesses: 1. Appointment availability: One comment highlights a negative experience when inquiring about walk-in appointments. The rude response from a staff member may indicate a weakness in their appointment scheduling system or customer service. 2. Inconsistent service: While the majority of comments are positive, one customer had a negative experience with their hair being ruined after a Balayage service. This suggests a potential weakness in the salon's ability to consistently deliver satisfactory results. 3. Customer service: The comment about the rude response from a staff member highlights a weakness in their customer service skills. Rude and dismissive behavior towards a potential customer reflects poorly on the salon and may result in lost business. 4. Appointment wait time: While not specifically mentioned in the comments, the customer who always makes an appointment implies that there may be delays or waiting times at the salon. This can be seen as a weakness if customers have to wait longer than expected for their scheduled appointment.

Potential Strategies for Improvement: 1. Improve customer service: Management should address the issue of rudeness towards customers immediately. Staff members should be trained in providing professional and friendly customer service to ensure a positive experience for all customers. 2. Enhance appointment scheduling: If the salon does not offer walk-in appointments, they should clearly communicate this information to potential customers. Additionally, they could consider implementing an online appointment booking system to improve convenience and reduce wait times. 3. Consistency in service: The negative comment about a ruined Balayage suggests a lack of consistency in service quality. The salon should investigate the issue and take steps to ensure that all stylists are properly trained and capable of delivering the desired results. 4. Manage wait times: To avoid customer dissatisfaction due to long waits, the salon could consider implementing strategies such as staggered appointment scheduling, hiring additional staff during busy periods, or providing customers with updates on potential delays. Efficient management of the appointment schedule can help improve customer satisfaction.

Best TL Reviews

I love this place, Mario and Fernando are very nice and professional.

I started coming to Fernando and Mario's hair salon about two years ago. I'd gone to local hair salons in the area and I was just not satisfied with the work. I'm so glad I found them. They do an awesome job and the prices are reasonable!

I love getting mine and my 2 daughters haircut at Fernando & Mario's. They are awesome and always do a great job. I recommend this place, but always a good idea to make an appointment first.

I walked in and asked if they take walk ins and this rude man responded with no its only by appointment I asked if I could make an appointment and he rudely responded with he wasn't taking any appointments and that he didn't have time for me. What kind of disgusting customer service is this ? You don't like your job then quit.

I’ve been going with them for about 8 years now and I wouldn’t go anywhere else! They do such an amazing job!! Every time I get my haircut with them my hair grows really long! Love both of there work!

I've been going to Mario since 1996 and I've never been let down. Whether my hair is long or short, he has great judgment when it comes to cut and color.

Horrible! Went in for a Balayage and came out with baby lights! was recommended by a friend and NEVER again. Ruined my hair and had to pay professionals to try and fix the mess he made! If i could i would give negative reviews! Worst place ever.

Fernando has cut my hair for the past 3 years. It always comes out great. I always make an appointment and have no issues with the wait.