Trend Setters

+1 508-880-7555

380 Washington St, Taunton, MA 02780 United States of America

Open Today: -

Quick Facts About Trend Setters

Trend Setters Hair Salon in Taunton has received a mix of positive and negative reviews from customers, which provide insight into the strengths and weaknesses of the salon.

One of the major strengths of Trend Setters is the skill and expertise of the stylists. Customers consistently praise specific stylists such as Tina Kennedy, Christina, Olivia, Kaitlyn, and Ashley for their exceptional work. They mention receiving compliments on their hair color, style, and lash extensions, which indicates that the stylists have a good eye for aesthetics and are able to deliver results that are well-received by clients.

The salon also demonstrates professionalism and excellent customer service in certain instances. Customers appreciate the fact that the staff goes out of their way to accommodate them, even if it means staying late or fitting them in last-minute. This level of dedication and willingness to go above and beyond indicates that the salon values its customers and strives to provide them with a positive experience.

The salon is also commended for its beautiful and clean ambiance. Customers mention that the salon looks like it stepped out of a magazine and that the staff always looks their best. This attention to aesthetics creates a pleasing and professional environment for customers, making them feel comfortable and confident in the salon's capabilities.

In terms of weaknesses, there are a few instances where customers have had negative experiences. One customer mentions feeling rushed during their appointment and not being satisfied with the style and color of their hair. This indicates that there may be inconsistencies in the quality of service provided, with some stylists performing better than others.

Another customer had a negative encounter with a stylist named Emily, who was unprofessional when dealing with a complaint about the cost and service. The customer felt that Emily berated them in front of other customers and did not adequately explain the increase in cost. This indicates a lack of professionalism and poor customer service skills on the part of this stylist.

There are also a couple of instances where customers mention being ignored or having their requests for appointments ignored by Emily. This demonstrates a lack of communication and customer engagement on the part of this stylist and raises concerns about the overall professionalism and reliability of the salon.

Overall, Trend Setters Hair Salon has several strengths, including skilled and talented stylists, excellent customer service in certain instances, and a beautiful salon environment. However, there are weaknesses in terms of inconsistencies in service quality, unprofessional behavior from some stylists, and a lack of timely and efficient communication with customers. Addressing these weaknesses through improved training, better communication protocols, and addressing customer grievances promptly can help the salon enhance its overall reputation and customer satisfaction.

Best TL Reviews

Had an absolutely wonderful experience today at Trend Setters Hair Salon in Taunton. Tina Kennedy did an amazing job in my hair and eyebrows.

Sincerely,

A very satisfied costumer.

I go to Christina for my hair, she is the absolute best! She has been doing my hair for years. I get compliments all the time on my color, and style.

I also see Olivia for lash extensions, she is fantastic. Professional, clean, always on time and truly cares for her clients every single appointment! I highly recommend Trendsetters, Christina and Liv!

I felt it was unprofessional for my hair stylist to berate me in front of other customers when I questioned the cost of the service since it was different from the last appointment. Explain the increase not just tell me if I don't like it then go somewhere else. The style was not to my liking, the color was not cleaned off my skin, and felt like I was being rushed. Word of mouth goes a long way and I will be sure to pass along that information to my friends that Emily is not professional when dealing with her clients.

I called last-minute on a whim, hoping to possibly get my hair done that night. Thanks to Kaitlyn being so kind, they called tight right back to let me know she would stay late to take me. I am SOOO GREATFUL for her. She did a GREAT job ( I'm also a cosmetologist. We can be a bit difficult .) I was more than happy with the color as well as the cut. Mine is tough to get just right. I didn't have to explain a thing. She did what she thought would be best. She nailed it. The best part was when she said the price I was blown away. It was WAAY cheaper than I used to pay and got double the service. I can't wait to go back.

First time here and went to see Ashley. Everytime I have went to a salon I never left feeling good about it. Ashley did an unbelievable job on my hair. Wasn't sure what I wanted but she helped me decide and I left so happy! Would totally recommend her and she will be my stylist from now on! Thanks again for an amazing job Ashley!! ????????

I felt it was unprofessional for my hair stylist to ignore me when I requested an appointment. Not once but twice within a two day span. It is not difficult to acknowledge a client’s message. If you do not want to deal with that person anymore just tell them instead of ignoring them. That is not good for business either when you have a hair stylist ignoring business. Word of mouth goes a long way and I will be sure to pass along that information to my friends and customers that Emily is not professional when dealing with her clients especially when she doesn’t want to deal with them any longer.

Amy has been doing my hair for a few years now and I LOVE LOVE LOVE the color she gives me. I always get tons of compliments on my color. She rocks. All the girls are very friendly... Would highly recommend. Suzanne

Beautiful salon and very professional stylists. The entire staff looks like they stepped out of a magazine, always looking their best and super nice. They do such an amazing job,clients come from far away to get their hair done.They are also very up to date with coloring, highlights, and balayage. I can't say enough great things about this salon.