Amity Nails

+1 248-333-7890

337 W Walton Blvd, Pontiac, MI 48340 United States of America

Open Today: -

Quick Facts About Amity Nails

Amity Nails place has several strengths and weaknesses that can be identified from the comments provided. In this analysis, we will explore these strengths and weaknesses to understand the overall customer experience and satisfaction at the salon.

One of the strengths highlighted in the comments is the cleanliness of the nail salon. Customers mentioned that the salon was super clean, which is important as cleanliness is a crucial factor for customers when choosing a nail salon. A clean and hygienic environment ensures that customers feel comfortable and safe during their visit.

Additionally, many customers appreciate the short wait times at Amity Nails place. The fact that one customer was able to walk right in and get a full set without any wait is commendable. Customers value their time and appreciate efficient services that allow them to get their nails done without wasting too much time waiting.

Furthermore, the professionalism of the nail technicians was praised by some customers. They mentioned that their nails were done beautifully and credited the professionalism of the nail technician. This indicates that the staff at Amity Nails place has the skills and expertise to provide quality nail services.

On the other hand, weaknesses were also mentioned in the comments. One recurring issue was the communication barrier with nail technicians who had limited English comprehension. It was specifically mentioned that one nail technician had difficulty understanding a customer's request for gold tip nails, resulting in dissatisfaction. This language barrier can lead to misunderstandings and customers not getting the desired nail design or style they wanted.

Another weakness highlighted was the use of acrylic that caused a burning sensation underneath the nail. Two customers experienced this, indicating a potential issue with the products used at Amity Nails place. It is essential for nail salons to use safe and non-irritating products to prevent discomfort or skin reactions.

Furthermore, a few customers mentioned issues with the quality of the nails. One customer stated that their nails lifted shortly after getting them done, while another complained that their hair kept getting caught in the nails. These issues indicate that the nail technicians may not be following proper procedures or skipping steps during the preparation and application of the nails. This can lead to poor durability and a lack of attention to detail.

Moreover, one negative experience was mentioned where a customer had a bad encounter with the staff. The customer claimed that their fingers were cut during the service, and the nail technician did not listen to their concerns. Additionally, they mentioned that they were pushed and forced to a nail station. This incident shows a lack of customer service and professionalism, which is a significant weakness for any business.

Overall, the strengths of Amity Nails place include cleanliness, short wait times, and the professionalism of some nail technicians. These positive aspects contribute to a positive customer experience. On the other hand, weaknesses such as communication barriers, use of irritable products, poor nail quality, and a negative customer service encounter can significantly impact customer satisfaction and may deter customers from returning.

To improve, Amity Nails place should address the language barrier issue by ensuring that all nail technicians have a good command of English to understand customer requests and preferences accurately. The salon should also invest in high-quality and non-irritating products to ensure customer comfort and avoid any allergic reactions. Moreover, the salon should focus on improving the quality of their nail services by following proper procedures and paying attention to detail, including steps during the drilling process. Finally, it is crucial for the salon to provide exceptional customer service by listening to customer concerns, addressing them promptly, and ensuring a respectful and pleasant experience for all customers.

By addressing these weaknesses, Amity Nails place can enhance customer satisfaction and loyalty, attracting more customers to their salon.

Best TL Reviews

Nail salon was super clean. I had no wait time and walked right in to get a full set. I went on a Thursday at 11. Nails took about an hour maybe less. Nail tech was very professional and did my nails very beautiful. I only had 2 complaints 1 is the acrylic the used started almost lile a chemical reaction and was burning the underneath the acrylic. Like hot to the touch, the lady next to me said the same thing. And 2 I asked the nail tech for gold tip nails in wanted the solid color with gild tips and he just could not understand me. My nails came out pretty the way he did them they just were not what I wanted and that was a little upsetting.

This was the best nail work I’ve ever gotten. He used sculpted gel for three nails that were broken and this is an overlay of a yellow that he custom mixed for me!!! Thank you and I will definitely be back for more!

Overall, Tech #5 is an awesome nail tech. He is very creative with designs and a nice guy, but his English speaking comprehension could be better.

Best place to get my nails done, they always do a good job.

They’re not as good as they used to be. My nails lift after I have just had them done. My hair keeps getting caught on my nails. I will not be returning.

They skip at least 2 steps when drilling.

Paying too much $$$ for nails to be looking dull before leaving the salon.

They are very talented with not much of a wait! Great prices and I get compliments every time I get my nails done there!

I will never use this nail salon again! The lady cut my fingers. The younger man didn't listen to me over my broken nail. The only person that seemed to do a good job wouldn't help me. Then they tried to push me, put their hands on me and push, to a nail station. No thank you! They lost me as a customer!

I really liked how my set turned out, they were really pretty and the people there were really nice and patient with me.☺️* I got them done two weeks ago :)