Salon Envy Hair Studio

+1 615-904-1828

2470 Old Fort Pkwy, Murfreesboro, TN 37128 United States of America

Open Today: -

Quick Facts About Salon Envy Hair Studio

Salon Envy Hair Studio offers a mix of strengths and weaknesses based on the comments provided.

Strengths: 1) Talented stylists: Several customers praise the stylists at the salon, such as Charlotte, Iska, and Kimmie, for their skill and talent in hairdressing. They create satisfactory results and make customers feel comfortable.

2) Friendly and welcoming environment: Multiple customers mention the friendly and laid-back atmosphere at the salon. The staff and other customers create a welcoming environment, making the salon a pleasant place to visit.

3) Versatility in hair services: The salon is praised for its ability to cater to various hair types and styles. Customers mention that the stylists can handle different hair textures and are capable of executing a range of services, such as cuts, coloring, and perms.

4) Good value for money: One customer mentions that the salon provides quality service without breaking the bank. This suggests that customers perceive the salon's prices as reasonable in relation to the quality of service provided.

Weaknesses: 1) Communication and customer service issue: One customer shares a negative experience with a stylist named Charlotte. Despite discussing and acknowledging the problem with the customer's hair color, Charlotte failed to respond to messages seeking a resolution. This lack of communication suggests a weakness in customer service and follow-up.

2) Inconsistent color results: Another customer mentions issues with getting the desired hair color, specifically regarding achieving platinum blonde. This inconsistency in achieving the desired results may indicate a weakness in the salon's color techniques or training.

3) Lack of professionalism: A customer mentions a negative experience where a stylist was distracted by a Zoom group chat during their appointment. This lack of attentiveness and professionalism reflects poorly on the salon and suggests a weakness in maintaining a professional environment.

4) Poor handling of customer complaints: The salon owner's failure to address a customer's disappointment with a perm and the lack of assistance from other staff members highlights a weakness in resolving customer complaints. This lack of responsiveness and accountability may lead to a loss of trust and negative word-of-mouth promotion.

In conclusion, Salon Envy Hair Studio possesses strengths in terms of talented stylists, a friendly environment, versatility in hair services, and good value for money. However, weaknesses are present in the areas of communication and customer service, consistency in achieving desired results, professionalism, and handling customer complaints. Addressing these weaknesses could improve the overall salon experience for customers.

Best TL Reviews

I have recently had a really bad experience with a stylist at this salon.

I have been seeing Charlotte Young regularly for about 3 years now. Here recently, there have been issues with her getting my hair to the usual color - Platinum. A few weeks ago I went in for another appointment and we discussed all the yellow streaking and banding that I had been experiencing. We decided to let it process longer, and she did a double toner at the sink. She styled my hair and everything looked great there at the salon, however, as soon as I got home in different lighting, I realized how much yellow was in my hair. So, I messaged her asking what we could do to fix it....radio silence. I have since messaged her 3 times with no reply. I have now had to spend a lot of extra money to go to another salon to have my hair fixed. Not sure what the problem was, and why she didn't bother to message me back, but I was very disappointed.

Have a new friend, she works there is supper professional and she is very talented help me with their advice and I'm sure I want her for now ???? on helping me to get my hair done. Thank you Amber Diaz

Iska is amazing!!! (Paints by numbers) Made me feel super comfortable about a huge hair change. I will definitely be coming here from now on for all my hair needs. The environment is super welcoming. Super cool place!!!!

Charlotte is amazing! I'm so happy I found her. She makes you feel so comfortable and is talented beyond words! The salon is a cute little place. Everyone is nice and laid back. Go see my girl Charlotte! You will looove her!

I believe it was Charlotte that did my children’s hair! She made my daughter feel so comfortable and gave her so much confidence in her hair! My son was a little crazy but she did everything in her power to make his hair cut perfect even with him running around! Will definitely be back! Such a cute place, love the environment, and the people!

I’ve been coming here for several years now. And Kimmie Barnett takes great care of my hair and however I want to change it up. She does a great job and it also doesn’t break the bank. Everyone here is super nice & they cut all types of hair here. The atmosphere is always great or at least when I’ve been here. I highly recommend it. Not just Kimmie but any of the ladies here are super talented.

Great salon. Wonderful stylist. Made every hour of my appointment enjoyable.

I was treated so unfair. Went for a perm. Sat in my chair for 2 hours before I was given the actual perm. Gal was on her zoom group. Owner didn't discount and didn't offer to help. Salon full of ladies and not one offers to assist nor does anything get done about who was doing my hair. Extremely disappointed in this place . I will never recommend them again to anyone.