Lucky Nails & Spa

+1 828-475-0244

Morganton Heights Blvd B126, Morganton, NC 28655 United States of America

Open Today: -

Quick Facts About Lucky Nails & Spa

Lucky Nails & Spa has a number of strengths based on the comments provided. Firstly, many customers are highly satisfied with the variety and quality of the nail designs offered by the salon. Multiple customers mention that the salon is able to create unique and creative designs that receive compliments from others. This demonstrates the skill and talent of the staff in creating visually appealing nail designs.

Another strength highlighted by customers is the longevity of the gel polish. Customers mention that the polish lasts for weeks without chipping or fading, and that their nails maintain a shiny and beautiful appearance throughout that time. This indicates that the salon uses high-quality products and implements proper application techniques to ensure long-lasting results.

The cleanliness and comfort of the salon are also praised by customers. The positive comments indicate that the salon maintains a clean and hygienic environment, which is essential for any spa or nail salon. This is likely to contribute to the overall positive experience customers have at Lucky Nails & Spa.

Reasonable prices are also mentioned as a strength by one customer. Affordable pricing is important for attracting and retaining customers, particularly in a competitive industry like nail salons. Offering competitive pricing may help Lucky Nails & Spa to attract price-conscious customers who are looking for quality services at affordable prices.

Positive customer service experiences are also highlighted. Some customers mention specific staff members who they found to be friendly, personable, and did a great job on their nails. Friendly and attentive staff members are important for creating a positive customer experience and fostering customer loyalty.

Despite these strengths, there are also some weaknesses that emerge from the comments. One customer had a terrible experience with the removal of acrylic nails, stating that the staff clipped their nails too short, ripped them off, and caused bleeding. This suggests that the staff may not be adequately trained or experienced in the process of safe and gentle nail removal. This incident could potentially deter customers from returning to the salon.

Another negative comment mentions a particularly poor experience with three different employees during a gel set appointment. The customer describes multiple instances of rough treatment, bleeding, and incorrect shaping of the nails. The customer also mentions a long wait time and unsatisfactory results. This highlights issues with consistency and quality control within the salon, as three different employees were involved in one appointment, leading to subpar results for the customer. Such inconsistency can lead to a lack of trust and customer dissatisfaction.

In conclusion, Lucky Nails & Spa has a number of strengths including the ability to create unique and creative nail designs, long-lasting gel polish, cleanliness, reasonable prices, and positive customer service experiences. However, there are weaknesses in the form of inconsistent service and poor nail removal practices. These weaknesses need to be addressed in order to maintain customer satisfaction and loyalty. Overall, Lucky Nails & Spa has the potential to deliver a positive nail salon experience, but improvements are necessary in certain areas.

Best TL Reviews

I’ve been going here for about a year now and I love it. They always do every single crazy and not common design. I get comments on how good my nails every time I get them done. I won’t go anywhere else!!!

I recently had gel polish applied at Lucky Nails & Spa, and I am so happy with the results. The polish lasted for weeks without chipping or fading, and my nails looked shiny and beautiful the whole time. The salon is always clean and comfortable, and the prices are very reasonable.

I went here for while was always satisfied until I went to get my acrylic nails removed not only did they clip my nails really short they ripped them off even made me bleed I will never be back

Very Proud of the way my nails look! They have a wide variety of colors! They have reasonable prices! Really want to go get a pedicure and I think I found my place to do it!!

Horrible experience. Three different people did my nails in one visit. One glued the nail on (kept using too much, so it wouldnt stick instantly and ended up all over his hands and mine). The next person put the powder on and drilled. She was ROUGH. I was bleeding in 5 places and looked at me like i was a wuss for wincing when she cut me. Then when all was mostly done and she used the tool under my nail, she went way too deep and pierced underneath my fingernail. It bled drips. She put this blue stuff on it and asked if it hurt. Well duh! The next person painted my nails that weren't even the shape I asked for. He did not use enough product, so it created lumps. Oh, by the way, it was a 30 minute wait between each encounter with an employee! I was there for a total of around 2 hours for a gel set. I wasted 2 hours and 40 bucks for shoddy nails and sore fingers. Beware.

Had a pedicure done by a young man… and it’s the best pedicure I’ve ever had! And I have had many over the years. He worked on my feet till they were baby soft. 5 stars and more!

In town for business and decided to get my nails done. Dana was friendly and did a great job on my nails.

Awesome experience on our date night!! Did an amazing job and were very personable!! Thank you so much!!