Bess Nails and Spa

+1 718-830-9889

102-30 Queens Blvd, Forest Hills, NY 11375 United States of America

Open Today: -

Quick Facts About Bess Nails and Spa

Bess Nails and Spa place has received both positive and negative comments from customers. In order to assess its strengths and weaknesses, let's evaluate each aspect mentioned in the comments.

Strengths: 1. Quality work: Multiple customers have praised the salon for doing an amazing job with their nails. They specifically mention that the manicures are done exactly as requested with high-quality gel polish. This suggests that the salon has skilled technicians who can deliver satisfactory results.

2. Professionalism and cleanliness: Several comments highlight the professional and clean environment of Bess Nails and Spa. Customers appreciate the friendly staff and the feeling they have after getting their nails and massages done. This indicates that the salon maintains a high standard of hygiene and professionalism, which contributes to a positive customer experience.

3. Friendliness and attentiveness: Customers have mentioned that the staff at Bess Nails and Spa are friendly, patient, and attentive. This shows that the salon prioritizes good customer service and values creating a welcoming atmosphere for customers.

4. Waxing services: One customer specifically mentions that Michelle did a great job with waxing, providing meticulous service. This suggests that the salon also excels in providing other beauty services besides nail care.

Weaknesses: 1. Decline in cleanliness: One customer voiced concerns about the cleanliness of the salon. They mentioned that the place is not clean and the staff does not wear masks properly. The customer also criticized the owner for lowering her mask when talking to customers. This suggests that the hygiene standards may have slipped, which can be a major drawback for customers.

2. Rushed and incomplete pedicures: Multiple customers have complained about the rushed nature of pedicures at Bess Nails and Spa. They mentioned that the pedicure sessions were completed in a short time without the usual services, such as leg massages or thorough cleaning. This indicates that the salon may not prioritize providing a comprehensive and relaxing pedicure experience to its customers.

3. Waiting times: One customer mentioned that despite having an appointment and arriving early, they still ended up waiting for around 30 minutes before being seated. This suggests that the salon may struggle with managing appointments and customer flow efficiently, leading to inconvenient waiting times.

4. Lack of spa experience: One customer expressed disappointment in expecting a spa-like experience but was let down. They mentioned that the salon did not meet the cleanliness standards and lacked the small details, such as having a paper towel underneath the hands during manicures. This indicates that Bess Nails and Spa may fall short in providing a complete spa experience to customers.

In conclusion, Bess Nails and Spa place has strengths in terms of quality work, professionalism, friendliness, and waxing services. However, there are several weaknesses related to cleanliness, rushed pedicures, waiting times, and the inability to provide a full spa experience. Addressing these weaknesses can greatly improve the overall customer experience and satisfaction at the salon.

Best TL Reviews

Love my nails! They always do my manicure exactly how I explain it with the designs. Their gel polish are high quality. Very professional and clean. Highly recommend.

Service is good. Staff is friendly. I like how I feel after I get my nails and massage done.

This used to be my go to nail place. I stopped going about 3 yrs ago because I wasn’t happy with the service. I decided to give it another chance recently but after getting my pedi done twice since then, I’m not going back ever. The place isn’t clean at all! And forget about the staff wearing their masks properly; the owner even keeps lowering her mask when taking to customers. Their pedicure is so rushed! They don’t even do the massage anymore! First time I thought that maybe it was a mistake but on my second visit, I didn’t get the leg massage either. I think I was done in 20 min! The manicurist did a decent job painting my toenails but I didn’t get the other services that used to come with pedicures. Not going back.

This used to be my favorite place for pedicure as its clean, nice and they usually do a good job.

Honestly, I just got the worst pedicure of my life. They weren’t even busy… but I timed it, and the whole pedicure took 12 minutes. I don’t know why this woman was in such a rush when I came in, but there wasn’t a single person in the salon. However for some reason she felt the need to get me in and out of the chair as fast as possible. Didn’t even get a leg scrub, she totally skipped over it. Super Disappointed. this is not the time to be pushing customers away as businesses are struggling

They are all very nice and do an amazing job with my nails!

Very clean and the massage is good. Just wished their actual pedicure was longer. They are very quick with it. I like when they take care of the cuticle area. But overall it's a good place. The only thing is not all are friendly. But my girl was very nice. Ty

I had an appointment and came 10 minutes early. When I walked in they said I would still have to wait about 30 minutes before sitting down. Luckily I convinced the girl to take my gel off in the meantime but I still remained with my hands in foil for 25 minutes.

When I finally got my pedicure it was not thorough at all. The woman did not much spend time cleaning up my toes and before I knew it my soak was over. I did not feel pampered one bit as the foot massage was nothing but rubbing in lotion.

I am used to Long Island nail salons where the cleanliness is expected to be top notch. They at least have paper towel underneath your hands are you are getting the manure. This place puts you hands in the bare table and tosses the finger nail clippings right on the floor.

The prices compared to Long Island are the same. If you're looking for a quick and dirty manicure this is the place, however if you want any type of spa experience I would not recommend.

Super friendly and nice. Very patient and attentive. It's a rare to see that now-a-days. Michelle did a great job with the waxing and I was very satisfied that she did the job right meticulously. I definitely would recommend the salon and her. I was pleased with the hospitality.