Platinos Hair Salon

+1 617-569-0007

59 Meridian St, Boston, MA 02128 United States of America

Open Today: -

Quick Facts About Platinos Hair Salon

Platinos Hair Salon has several strengths and weaknesses based on the comments provided. Let's analyze them below:

Strengths: 1. Excellent service: The majority of customers express satisfaction with the service provided at Platinos Hair Salon. They mention that the stylists do an excellent job, pay attention to detail, and take their time to achieve the desired hairstyle. This indicates that the salon has skilled and experienced stylists who prioritize customer satisfaction.

2. Friendly and professional staff: Customers consistently highlight the friendliness and professionalism of the salon's staff. This is crucial as it helps create a welcoming and comfortable environment for clients. A friendly atmosphere contributes to positive customer experiences and encourages repeat visits.

3. Easy appointment booking: Several customers mention that booking an appointment at Platinos Hair Salon is a simple and hassle-free process. This is an advantage because it saves customers time and ensures that they can secure a convenient time slot for their hair services.

4. Clean and COVID-19 preparedness: One customer compliments the cleanliness of the salon and mentions that they have implemented measures to protect against COVID-19. This shows that Platinos Hair Salon prioritizes health and safety, which is particularly important in the current climate.

5. Good value for money: Customers appreciate the affordability of the salon's services. They mention that the prices are reasonable compared to other salons. This could attract more budget-conscious customers, ensuring a steady flow of clients.

Weaknesses: 1. Inconsistency in color services: One customer expresses disappointment with a recent color service, mentioning that it did not match their desired shade. This indicates a weakness in the salon's ability to consistently deliver the desired color results. Inconsistent color services can lead to customer dissatisfaction and possible loss of clientele.

2. Lingering smell after blowout: A customer mentions that their hair smelled like burnt hair for over a week after a blowout. This indicates that the salon may need to address their blow-drying techniques or use different products to avoid unpleasant odors after a service.

3. Language barrier: Although the salon is described as a Latin American shop, serving predominantly Spanish-speaking customers, one customer mentions that the stylist and themselves had difficulty communicating in English. This language barrier could potentially create difficulties for non-Spanish-speaking clients who wish to communicate their desired hairstyle or preferences.

4. Unequal treatment of customers: One customer comments that they feel the salon only provides good service to people they already know. This suggests that there may be inconsistencies in how the salon treats new customers or unfamiliar faces. Providing consistent, high-quality service to all customers, regardless of their familiarity, is essential for maintaining a positive reputation.

5. Staining or improper execution: A customer mentions that their hair was left stained and not styled as they desired. This negative experience indicates a weakness in the salon's ability to meet the expectations of some customers, potentially affecting customer satisfaction and loyalty.

In conclusion, Platinos Hair Salon demonstrates several strengths, including excellent service, friendly and professional staff, easy appointment booking, cleanliness, and good value for money. However, there are weaknesses to address, such as inconsistent color services, lingering smells after blowouts, language barriers, unequal treatment of customers, and occasional issues with staining or execution. By addressing these weaknesses, the salon can further improve its customer satisfaction and ensure a positive reputation in the industry.

Best TL Reviews

This is my to go place, Nixon me corto mi cabello siempre ase un excelente trabajo, me corto mi cabello como yo lo quería, es exelente. Todos son muy amables y muy profesionales.

I had an appointment on short notice. They did a great job for a great price. It's a Latin American shop so all the people speak Spanish but my stylist was super nice and we did our best to communicate (I'm from Germany she is from Colombia so for both of us English is not our native language but it worked great) thanks Diana for a fantastic job.

I've been going here for many years! Nixon is great. Price is right and staff are always friendly and professional. My only critique would be my hair smells for over a week later like burnt hair after a blowout ( which sucks) everything else is awesome!!

I love this saloon but the last time I went I paid a lot of money to get a color that isn't even close to what I wanted and may have made my hair too dark to even get what color I did want. That was disappointing. They usually do a great job though I even have friends who come here.

This salon truly is the best! I Love Nixon he is a true artist!!

Me encanta Este salon,tienen muy Buena attention al cliente.Nixon se toma su tiempo y tiene pasion por su trabajo es un verdadero artista.Los recomiendo mucho.

I booked an app and it was easy. Place was clean not a lot of people. They have put up things for covid 19 response. I love it here

Buen servicio, excelente atención

Y muy buena ubicación

El peor servicio , ahi solo como q atienden bien a las personas q ya conocen . Me dejaron el cabello todo manchado ni la mitad de lo que queria me Supo hacer el tipo q me atendio q creo q es el dueno . doy dos eatrellas por la muchacha q me hizo el cepillado hizo excelente trabajo .