Quick Facts About Head Lockx Salon Suites
Head Lockx Salon Suites has received a mix of positive and negative comments, which highlight both the strengths and weaknesses of the salon. Here is an analysis of these comments:
Strengths:
1. Customer Satisfaction: Multiple customers express their satisfaction with the salon, highlighting that they leave completely satisfied and that their hair is well taken care of. This indicates that Head Lockx Salon Suites is successful in meeting the needs and expectations of its customers.
2. Expertise in Dreads: One customer specifically praises the salon for their expertise in dreadlocks, mentioning that they had a wonderful experience and received compliments on their hair after getting their dreads done at the salon. This indicates that the stylists at Head Lockx Salon Suites have a high level of skill and knowledge in creating and maintaining dreadlocks.
3. Time Management: A customer comments on the salon's efficient time management, stating that they did not have to spend excessive time at the salon. This suggests that the salon respects its clients' time and ensures that appointments are handled in a timely manner.
4. Atmosphere and Staff: Several comments mention the positive atmosphere at the salon, with references to laughter, smiles, and a comfortable vibe. Additionally, one comment emphasizes the courteous and efficient nature of one of the stylists. These positive reviews indicate that the salon staff are friendly, professional, and create a welcoming environment for their clients.
5. Versatility: While the salon specializes in dreadlocks, one comment mentions that they also offer other hairstyles. This shows that Head Lockx Salon Suites is versatile and can cater to a wider range of hair needs, potentially attracting a larger customer base.
Weaknesses:
1. Lack of Communication and Connection: One customer recounts a negative experience where they felt the stylist did not bother to have a conversation or connect with them during the consultation. This suggests that there may be a lack of personalized and attentive service at times, which can lead to dissatisfaction among certain customers.
2. Rushed Service: A customer mentions that their stylist seemed to prioritize speed over quality, resulting in starter locs that were larger than expected. This indicates that there may be instances where the salon focuses more on efficiency rather than ensuring customer preferences are met, potentially leading to a lower quality of service.
3. Varying Stylist Expertise: While some customers had positive experiences with specific stylists, there are no consistent mentions of the expertise of all the stylists at the salon. This ambiguity regarding the skills and capabilities of different stylists may raise concerns for potential customers who desire a reliable and consistent experience.
4. Limited Specialization: One customer comments that the salon was not suitable for them, without stating the specific reasons behind their dissatisfaction. This could suggest that the salon may have limitations in catering to certain hair types or styles, potentially resulting in unsatisfactory experiences for some individuals.
In conclusion, Head Lockx Salon Suites has several strengths such as customer satisfaction, expertise in dreadlocks, efficient time management, a positive atmosphere, and versatile services. However, the salon also faces weaknesses related to lack of communication, rushed service, inconsistent stylist expertise, and potential limitations in specialization. Addressing these weaknesses could further improve the overall service and customer experience at Head Lockx Salon Suites.
Best TL Reviews
I leave totally and am completely satisfied when I leave this shop. My hair is well taken care of here. Honey B. Has a grown woman vibe flowing in there that is untouchable. Always timely, a hair perfectionist.
Head Lockx is ???? percent my go to in Louisville as far as dreads. I had a horrible experience with an unorganized man at Sola Salon in Louisville who couldn't keep up with his appointments & flaked on me last minute. I was able to call CeeCee & make a last minute appointment with her & she did a WONDERFUL job. I get compliments when I go out & make sure to give credit to her. I'm very grateful that I found this place especially since I'm new to my loc journey. I will certainly be making this my go to salon. ????????????????????
Love love love this place!!! My cousin Felicia works here. Came here Saturday and got a treatment and Bob haircut, she done a wonderful job as always! They specialize in locs, (also will do other hairstyles) When I tell you they do a really great job. You'll leave here feeling so great about yourself. I love salon talk, they kept me laughing and smiling the whole time. And guess what, your not sitting in the salon all damn day!! There awesome with time management!! Book you an appointment rather you need fresh locs, or whatever I promise you won't regret it!! (This place is full of black girl magic!!) Also there's a baber on the other side.
From all the other reviews, this is a great salon. It was not for me.
I’ll start by saying this was my first time here. I don’t know anyone. I went in for a consultation and the stylist didn’t bother to introduce herself or have a conversation with me about my hair type, loc options, etc. Her clear priority was to be done with my hair in 30 minutes and it showed. The size of my starter locs are larger than I expected and requested but since the stylist was clearly in a rush to do other things, I paid and left. There was no effort to connect. This was the equivalent to a fast food experience salon style. The bathroom was clean. The music and conversation amongst staff was a vibe. From my experience, the bedside manner and execution leave much to be desired.
I’ll be taking these locs down and restarting myself with care.
“Dreads ain’t nothin but matted up hair” my stylist said. I disagree but to each his own.
C. Smith was EXCELLENT! She made my hair look amazing for my wedding—did exactly what I wanted—even though I didn’t articulate it well! She was efficient and courteous and was a magician with my hair. I only get my hair done professionally about once per year, but now she will be my stylist!
Knowledgeable, experienced, professional & great results! It's been a challenge finding a b.o.b. salon in Louisville with skilled stylists who understand all hair types, a comfortable atmosphere, and fair pricing. So excited to have found a place of open communication and trusted haircare. Now I can enjoy the experience without worry, that's priceless! Highly recommend CeeCee, amazing deep condition&flat iron!!
I was referred to this business because my original hairstylist moved away and I am very pleased with the service I received. So far, it appears the young lady who did my hair (CeeCee) is into healthy hair, which is a must for me. I've already scheduled my next appointment. Looking forward to my next visit.
All I can say is wow! I have never seen someone do a two strain twist faster than Felicia!! She doesn't mess around! Not only is she fast but the hairstyle looks clean and crisp!. Thanks again I'll definitely be back!
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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