Se7en Nail & Spa

+1 845-561-0074

52 NY-17K suite 223 store 7, Newburgh, NY 12550 United States of America

Open Today: -

Quick Facts About Se7en Nail & Spa

Se7en Nail & Spa is a nail salon with both strengths and weaknesses based on the comments provided. In order to provide a thorough analysis, we will examine each aspect to determine the overall customer experience.

Strengths:

1. Client loyalty: One positive aspect highlighted by a customer is the three years of loyalty they have shown towards Se7en Nail & Spa. This indicates that the salon has successfully retained customers and built a loyal clientele.

2. Good service: Multiple comments praise the quality of service provided by the staff. Customers have mentioned that the technicians are skilled and proficient in their work. This suggests that Se7en Nail & Spa has trained and experienced professionals who can deliver satisfactory results.

3. Accommodating staff: The salon is commended for its ability to accommodate clients despite being fully booked. This shows that they are willing to go the extra mile to ensure customer satisfaction.

4. Nice ambiance: Although not explicitly stated, the lack of negative comments about the salon's ambiance suggests that it is pleasant and comfortable.

Weaknesses:

1. Appointment scheduling: Several customers express dissatisfaction with the appointment system. One customer mentions waiting for 30 minutes past their scheduled appointment time, while another complains about not having their appointment honored. These comments indicate a weakness in the salon's scheduling and time management.

2. Inconsistency in pricing: A customer mentions being charged $71 for a gel full set, which they consider overpriced for the quality of the nails. This suggests that Se7en Nail & Spa may not have a clear and consistent pricing structure, leading to customer confusion and dissatisfaction.

3. Additional fees: Some customers complain about being charged additional fees for services that they believe should be included in the standard mani-pedi. Examples include pumice use on feet and trimming of toenails. This highlights a potential issue with communication and transparency regarding service costs.

4. Language barrier: One customer expresses frustration with the staff's poor English-speaking skills. This could hinder effective communication and lead to misinterpretations or misunderstandings.

In conclusion, Se7en Nail & Spa has strengths in terms of client loyalty, good service, accommodating staff, and a pleasant ambiance. However, weaknesses are evident in their appointment scheduling, inconsistency in pricing, additional fees, and potential language barrier issues. Addressing these weaknesses could enhance the overall customer experience and satisfaction at Se7en Nail & Spa.

Best TL Reviews

After 3 years of client loyalty, I shall never be returning.

Without fail, I always make my next appointment prior to leaving my current appointment. Making appointments here is usually your best bet when going in for a service; however, that was absolutely not the case today. I made an appointment for today at 11AM with Jason and arrived around 10:50AM. At 11:24AM, I was told that the young woman next to me was next because she arrived first. I reiterated that I had an appointment for 11AM, but that meant nothing. She was sat down and Jason started her nails. I reiterated that I did not understand how I waited 30 minutes for an appointment that should have started 24 minutes prior to that conversation, to which the response was "I'm very busy today."

Clearly client loyalty means nothing. 3 years of 2 - 3 appointments per month means nothing.

All I can say is WOW. Thank you for revealing yourself.

Good service always loved this place keeps up with their quality and the men do great job with both nails and feet extremely happy

Everyone i came in contact with was very good at what they do, and Amanda was fantastic! It's worth the wait!

Horrible service! Had an appointment, they kept me waiting both times I went there. Charged additional fee to use pumice on feet (mine are not that callussed). Charged additional fee to cut nails shorter. Asked how much tip I was paying. OMG! Horrible customer service! Could hardly speak English. All done with a guy named Mason. I will NEVER go back there again! Honor the appointment time and get better at customer service!!! ????????????????????

Horrible customer service. They do not honor scheduled appointments due to poor planning and a terrible scheduling system. Years of customer loyalty ruined because of customer neglect.

i went there got a gel full set, less than 1/2 long and was charged $71.. no design just plain color. way over priced for low quality nails

Such a wonderful experience. Place was booked but Summer was able to accommodate and give me a pedicure and manicure. First time getting a dip powder but it ended up looking really nice. Will come again!

$49 mani pedi, but they might want to mention: it’s not much more than a polish change. Anything outside of a 30 second foot scrub is additional $$, I had to ASK the technician to trim my toenails and also to do the cuticles on my hands.

It’s a nice place with great staff, but don’t go for basic anything, it really shouldn’t be called a mani pedi.