Avenue Nail Spa

+1 708-358-9888

129 N Oak Park Ave, Oak Park, IL 60301 United States of America

Open Today: -

Quick Facts About Avenue Nail Spa

Avenue Nail Spa, based on the comments provided, has both strengths and weaknesses. Let's examine them in detail:

Strengths:

1. Excellent Service for Elderly Customers: According to one comment, Avenue Nail Spa provides exceptional service to elderly customers, going above and beyond to meet their needs. The commenter specifically mentions Sam, who is highly praised for his exceptional service.

2. High-Quality Work: Several comments mention that the nail technicians at Avenue Nail Spa do great work. They are efficient when needed and provide a more luxurious experience for customers who want to relax. This indicates a level of skill and expertise in their craft.

3. Wide Variety of Colors: Commenters appreciate the wide range of colors available at Avenue Nail Spa. Having a diverse selection allows customers to find their desired shades and experiment with different looks.

4. Clean Environment and Employee Hygiene: Customers comment on the cleanliness of the salon and that the employees wear masks. A clean and hygienic environment is crucial for maintaining customer confidence, especially during a pandemic.

5. Pricing and Wait Times: Despite slightly higher prices, some customers find the service at Avenue Nail Spa to be worth it. Additionally, wait times appear to be minimal, suggesting efficient operations.

Weaknesses:

1. Poor Customer Service: Several reviewers express dissatisfaction with the customer service at Avenue Nail Spa. Complaints include impolite behavior, rushed services, and unresponsiveness to customer requests. This indicates a lack of professionalism and can lead to negative experiences for customers.

2. Inconsistency in Nail Quality: One commenter states that their nails were poorly done and messy. The manicurist also filed the nails down excessively, resulting in an unsatisfactory outcome. Inconsistent nail quality can lead to disappointment and dissatisfaction from customers.

3. Unprofessional Behavior and Pressure for Tips: A customer mentions unprofessional behavior from the staff, including rolling eyes, pressuring customers to add tips, and ignoring safety concerns. Such behavior can create a negative atmosphere and leave customers feeling uncomfortable or dissatisfied.

4. Limited Service Hours: One comment describes a situation where the salon refused to provide service even though there was still half an hour until closing time. This limited service availability can inconvenience potential customers who may have time constraints or limited options for alternative salons.

5. Lack of Attention to Detail and Safety: Multiple comments mention issues with attention to detail, such as bubbles in a pedicure and sloppy polish application. Furthermore, the lack of attention to safety, specifically neglecting a slippery floor, can pose risks to both customers and employees.

In conclusion, Avenue Nail Spa has strengths in its excellent service for elderly customers, high-quality work, color variety, cleanliness, and pricing efficiency. However, the salon faces weaknesses such as poor customer service, inconsistency in nail quality, unprofessional behavior, limited service hours, and a lack of attention to detail and safety. Addressing these weaknesses could greatly enhance the overall customer experience and reputation of the salon.

Best TL Reviews

I’ve been bringing my 87 year old mom to Avenue Nails for the past 2 and a half years. They are WONDERFUL with her- especially Sam who goes above and beyond in his service for her. They do great work, efficiently when you need it, and more luxuriously when you want to relax. I highly recommend.

I will say I actually liked my nails in the end but they had poor costumer service and my toes were poorly done and messy, the lady didn’t not layer the polish enough and shaped my toes any type of way and she was acting as if she didn’t want to massage my feet properly. I for one do not prefer all of the talking and laughing while my nails are being done but I can not control anyone but while doing so the nail tech broke two of my real nails because they were rushing through them. I understand if you are closing soon but if so do not tell people that they can still come in and welcome them with rolling eyes and attitudes even after I thanked them for taking me so late. Also I feel that it is very unprofessional to pressure a costumer to add a tip after them expressing why they did not add one in the first place and giving advice moving forward. I am not saying don’t try their service but these were my thoughts on the shop and they have some things they should work on, on a more professional level.

I walk in at 7:30p assuming plenty of time for a pedicure and full set since they close at 8:30p. I noticed they had a few customers and about 3 employees minimum not servicing anyone and no one getting pedicures. They would not service me because they stated “we take our last customers at 7:30p.” I asked if they can at least do one service, the employees spoke back and forth and was hesitant. I walked out. I only went here as a last resort since there was not another salon open nearby at that hour. Should have followed my first mind…I will not be returning!

I’ve been here a few times now and my nails always come out great! Price is a little higher but service is great and usually no wait time. They have lots of colors to pick from. They are also clean and their employees wear masks.

I've had my share of not great manicures and can deal with them, but this was too much. The photos tell a lot of the story, but the manicurist also filled my nails down to nubs, so I've gotta wait weeks to even have them look somewhat decent where they can be fixed.

Do not go here EVER. Horrible customer service and even worse product. I absolutely hate reviewing small businesses poorly but this was truly the worse salon experience of my life.

There were bubbles ALL OVER my pedicure. The "prep" last LITERALLY 30 seconds. The total pedicure was ~5 mins. Lady doing my toes had absolutely no f*cks to give and was haphazardly putting polish on and coloring outside the nail, and not even wiping it off. Was completely unresponsive to requests to clean it up. I went home and had to redo them myself because it was so horrendous.

Not to mention the floors were incredibly slippery. They even SAW that I was literally slipping and gave no apologies or even to wipe the floor down. Extreme safety hazard.

I was going to get a mani too, but saw how they just drilled down my existing gel mani and left an insane amount of gel in my nails. I stopped them before the polish and left.

Do NOT go here! Extremely rude, terrible service, and safety hazard!

The quality here is usually pretty good. I just got a pedicure for the first time since before the pandemic. I had the younger male nail tech and he gave a great long massage for the regular price.

My cousin brought me here to enjoy a nice manicure and pedicure and unfortunately my pedicure literally took only 6 or 7 minutes! Ridiculous! I’m shocked this place was pack. The ladies there are very rude! It seem they were whispering to each other about each client. If they are saying something to each other then yes, Most likely they are talking about you! Luckily my cousin and I made the best out the situation so we did enjoy our nail color but that was all. Their concern is not customer service but your money! Don’t come here! Plenty of other great nail salons around the area.