Queen Nail

+1 910-395-4661

5611 Carolina Beach Rd unit e, Wilmington, NC 28412 United States of America

Open Today: -

Quick Facts About Queen Nail

Queen Nail place has received mixed reviews from customers, with both positive and negative comments. In order to understand the strengths and weaknesses of the salon, let's analyze the comments in more detail.

Starting with the positive comments, customers have praised Queen Nail place for their excellent pedicures and attention to detail. One customer mentioned that they got the deluxe pedicure and found it to be worth every penny. This indicates that the salon offers high-quality services and pays attention to customer satisfaction.

Another customer mentioned that they are very picky about their nails and have had disappointments with other salons. However, they were pleasantly surprised by Queen Nail place and mentioned that they pay attention to detail and make sure the final result is up to the customer's liking. This shows that the salon has skilled technicians who prioritize customer satisfaction and take the time to ensure a great final outcome.

Customers have also appreciated the overall ambiance of the salon, mentioning that it was quiet and had HGTV playing, creating a relaxing atmosphere. Friendly staff and reasonable prices were also mentioned as positives.

Moving on to the negative comments, one customer mentioned that the salon does not know how to properly do gel or acrylic manicures. This indicates a lack of expertise in certain areas. Additionally, the comment mentions that multiple technicians work on one person for a single service, resulting in dissatisfaction with the final outcome. This suggests a lack of coordination and consistency within the salon.

Another negative comment highlighted the salon's practice of adding a credit card fee to the total bill. This seems to have irked the customer and led them to question the salon's business practices. Adding an additional fee may give the impression of greediness and can impact customer perception.

One customer mentioned feeling rushed during their manicure and pedicure, indicating that the salon may not prioritize providing a relaxed and enjoyable experience for every customer.

In summary, the strengths of Queen Nail place include excellent pedicures, attention to detail, reasonable prices, and a friendly and professional atmosphere. The salon seems to have skilled technicians who prioritize customer satisfaction.

However, weaknesses include a lack of expertise in gel or acrylic manicures, inconsistency in service quality due to multiple technicians working on a single customer, the practice of adding a credit card fee to the total bill, and some customers feeling rushed during their appointments.

To improve, Queen Nail place should focus on providing consistent and high-quality services across all areas, ensuring that customers feel relaxed and not rushed during their appointments. Additionally, they should reconsider the practice of adding a credit card fee to the bill, as it can lead to negative customer experiences. By addressing these weaknesses, the salon can further enhance its reputation and attract more satisfied customers.

Best TL Reviews

I am here just visiting the beach and my get were dry and achy from the salt and sand. I found this little gem after visiting a coffee shop nearby. My feet needed love. This hound beauty did an excellent job. I got the deluxe pedicure $48. Well worth every penny. I recommend highly.

I am very picky about my nails and the salons I go to and prior to coming here I hadn’t found a nail salon I liked and trusted. I came here to get nails done for an event and she went beyond my expectations. They pay attention to detail, and make sure it is up to your liking before going to each next step. I will be coming back here regularly! I found the prices reasonable and average amongst a lot of nail salons. It was decently quiet, they had HGTV on, and they were very nice. I recommend 100%!!

The best nail salon ever, I’ve been to atleast 5 different nail salon each one has been a disappointment. Until I came upon this one, the foot massages were so relaxing and the pedicure was perfect. The eyelash extensions looked so natural and real it lasted around 2 weeks. It was my first ever time waxing and the lady that did my waxing was so nice and kind. I definitely recommend this nail salon! Will come back next week!

No one here knows how to do a proper gel or acrylic manicure. They will have three people perform one service on one person. You will walk out very disappointed with your nails. My nails always look huge and not properly shaped. To top it off, they add the credit card fee that they are required to pay to your total. What kind of bs is that!? I know they can pay the 2.50 from my 120 dollar total alone. Their greed dictates they tack it onto your total. I’m over it. Not ever coming back again.

I have never had a bad experience at Queen Nail. I am always greeted by name, no matter how long it has been since my last appointment. The owners are both so kind, sweet, and professional. I'm only disappointed when my appointment is over.

I have been to 8 nail salons and it has taken the 2nd or 3 time for me to say never again. But going here after the 1st time was great. I really enjoy when they do not make you feel bad when you have a question or suggestion. I love my ombre nails

First time there today. Felt they rushed both mani and pedi. Was not a very good experience.

Wow. What a great nail salon. My daughter and I did pedicures today. See Nancy & Tina for your nail needs while in Wilmington Relaxing & fun.