Lynn's Nails

1394 Gray Hwy, Macon, GA 31211 United States of America

Open Today: -

Quick Facts About Lynn's Nails

Lynn's Nails place has received a mix of positive and negative comments, which provide insights into its strengths and weaknesses. In analyzing the comments, the strengths and weaknesses of Lynn's Nails place can be summarized as follows:

Strengths: 1. Friendly and Pleasant Staff: One commenter mentioned that the pregnant young lady who did their nails was kind and took her time. This positive interaction suggests that Lynn's Nails place has friendly staff who prioritize customer satisfaction.

2. Skillful Nail Technicians: Another customer mentioned that they always go to Lynn's Nails place because they love the work done by a particular nail technician in the first booth. This suggests that Lynn's Nails place has skilled and talented nail technicians who consistently deliver high-quality results.

3. Customer Focus: A male customer expressed their satisfaction with the salon's attention to customers' needs and care. This indicates that Lynn's Nails place has a customer-centric approach, accommodating the preferences and requirements of their patrons.

Weaknesses: 1. Rude and Unprofessional Staff: One customer had a negative experience with a pregnant staff member who was described as nasty and rude. Additionally, they mentioned that the manager or owner, Tony, made them wait without addressing their concerns promptly. This suggests that Lynn's Nails place may have issues regarding the behavior and professionalism of their staff, as well as their customer service.

2. Inconsistent Operating Hours: A prospective customer commented that the salon's operating hours as listed on Google were not accurate, causing frustration and wasted time. This reflects a lack of attention to details and inaccurate information dissemination on the part of Lynn's Nails place, which may negatively impact their reputation and customer satisfaction.

3. Lack of COVID-19 Safety Practices: One dissatisfied customer mentioned that multiple staff members, including the owner, did not wear masks. This raises concerns about the salon's commitment to ensuring the health and safety of their customers, particularly during a pandemic. Such negligence in adhering to COVID-19 safety measures can significantly damage the salon's reputation and customer trust.

4. Poor Communication and Service: Several customers commented on their disappointing experiences with the salon's service. One customer mentioned waiting for over 20 minutes without any acknowledgment, while another mentioned waiting for 30 minutes for a technician who never arrived. These instances highlight a lack of effective communication and coordination among the staff at Lynn's Nails place, resulting in long wait times, unfulfilled promises, and ultimately, unsatisfactory service.

In conclusion, while Lynn's Nails place demonstrates strengths such as friendly staff, skilled nail technicians, and customer focus, it also exhibits weaknesses in terms of unprofessional behavior, inconsistent operating hours, lack of COVID-19 safety practices, and poor communication and service. Addressing these weaknesses can help Lynn's Nails place improve the overall customer experience and boost their reputation in the industry.

Best TL Reviews

These nail salon is so rude and unprofessional I went into the salon for two full set one for myself and one for my daughter. We sit there for 2hrs and the lady that is pregnant that work there she is very nasty and rude. She messed up my daughter nails then after she messed up the nails. She had a nerve to tell me I had to wait for Tony that supposed to be the manager or owner. He had me stand at the register for ten min I had to holler to the back to ask him can I speak to him about his rude pregnant chick. They are very nasty don’t ever have to worry about me coming back there again.

The pregnant young lady was very kind & pleasant she took her time doing my nails, I really appreciate that.. Thank You ????

I always go here!! I love them!! Specially the guy in the first booth!! He always does amazing!

Best nail techs in macon, I go here often for my manicure and pedicure after a hard week of work, they are friendly and pay attention to the customers needs and care, as a man I’m very pleased with there services and will continue to go back

Well I wanted to see what this nail salon was all about but online through Google their hours say they start at 10a but they really start at 12p. Waste of gas!! Please update google so others do not make same mistake. This reflects poorly on the business just fyi

Terrible experience do not go here. Multiple staff members including the owner were not wearing masks. I requested a certain color of SNS and they begin the process of SNS and then later realized I did not have the color. Then they had to takeoff the first layer of us and us to switch to chill. After the gel they kept making mistakes on my thumb and had to redo it two times. Also the owner who is not wearing a mask kept standing behind the technician that was doing my nails so that I was being exposed to two people and one that was not wearing a mask for no reason.

This visit was horrible and just ridiculous. I was going in for a fill in and two of my nails were coming up on the side, the guy doesn't cut that section off and try to repair it, he puts acrylic over it. Smdh. When I correct him, he gets up and tells me to wait on the next available person, then wants to tell my son to sit down and be quiet. The service was pitiful and only two guys doing nails

This is a late review. I went into this shop, a few weeks ago, to get a full set of nails. The nail technicians greeted me when I arrived. I waited for more than 20 minutes for them to acknowledge thati was still sitting there with no service. Two nail technicians walked in with two customers. They sat them down and began doing their nails. I continued to wait patiently. Then, an older nail tech comes to me and says " I'm sorry they have appointment. I not know this. You wait please. He will do you next" I waited for 30 more minutes on the nail technician that was supposed to do my nails. Then the two nail technicians that came in with the other 2 customers got up and left with the customers. There are 3 people waiting to get nails done by one man. I left. I haven't been back since and I don't plan on it. I feel they should do better about their service, maybe communicate with each other. Plus, they never acknowledged me again after I had been waiting almost an hour. No thank you! I don't recommend this place at all. I would put any stars but I have to in order to post this.