L & L Food Stores

+1 252-446-6919

304 Mill Branch Rd, Rocky Mount, NC 27803 United States of America

Open Today: -

Quick Facts About L & L Food Stores

L & L Food Stores is a place that has both strengths and weaknesses. In order to understand these, we must analyze the comments provided.

Starting with the strengths, one customer expresses appreciation for the staff taking pride in their workplace. This suggests that the staff members are dedicated to their jobs and strive to maintain a clean and organized store. This is a favorable characteristic as it creates a positive and welcoming environment for customers.

Additionally, another comment mentions that the service is usually okay. Although it does not specify the reason for this evaluation, it implies that the staff members are attentive and responsive to customers' needs. This is crucial for a food store as good customer service is known to enhance the overall experience for customers.

Another strength of L & L Food Stores is its 24-hour availability. The store being open around the clock provides convenience for customers who may need to shop during unconventional hours. This is particularly beneficial for individuals with busy schedules or for those who require groceries at odd times.

Furthermore, the presence of a grill in the store is highlighted as a positive aspect. This suggests that the store offers freshly cooked food options to its customers, providing a quick and convenient meal solution. The fact that the comment specifically mentions that the items are not only edible but good indicates that the quality of the food from the grill is satisfactory.

Moving on to the weaknesses, one recurring complaint is about the staff member described as a black light-skinned man with glasses. Multiple comments express dissatisfaction with his behavior, demeanor, and attitude towards customers. This suggests that this particular staff member may lack the necessary customer service skills and may create a negative impression of the store for customers. It would be important for the management to address this issue by providing appropriate training or taking other disciplinary action if needed.

Another weakness highlighted in the comments is the high prices of the products sold at L & L Food Stores. While the store's 24-hour availability and food options from the grill may be seen as strengths, the higher prices could potentially deter some customers from making regular purchases. This is especially relevant considering that one customer mentions that the fruit drinks are sometimes spoiled due to being left in the heat for too long. In such cases, the higher price point becomes an even greater issue as customers may end up paying for products that are not up to standard.

Furthermore, one customer expresses concern over the lack of mask-wearing by other customers entering the store. Although the comment acknowledges that this is not the fault of the business, it suggests that L & L Food Stores could potentially improve safety measures by implementing a sign or reminder to encourage mask-wearing for the well-being of both customers and staff. This weakness could have a negative impact on the store's reputation and customer satisfaction, as some customers may feel uncomfortable or unsafe in the store due to the lack of mask compliance.

In conclusion, L & L Food Stores has several strengths, including a dedicated staff, 24-hour availability, and food options from the grill. However, there are also weaknesses that need to be addressed, such as the behavior of a specific staff member, high prices, and the need for stronger safety measures. By focusing on improving these weaknesses, L & L Food Stores can further enhance the overall customer experience and maintain a positive reputation in the community.

Best TL Reviews

That place is terrible i only likey homegirl and her sister rest of them never want to open grill and it's 24 hours bad attitude brown skin later round 50 and the brown skin man with glasses don't need to work there I'm gonna call the health dept what is the corporate phone number i need to talk to the head

Everybody there cool but that black light skin man with glasses what is corporate number somebody better get him no one like him

This place is looking better every day! Way to go staff for taking pride in your work place!

Service okay but most of the customers entering didn't wear masks. I know its not the business's fault but they need a sign up or something to deter this type of action for everyone's safety.

Prices on the high side but 24 hours! The crew that works this store is great! Love the fact they have a grill and have items not aren't only edible but good!

Check the drinks b4 u buy them because some of the fruit drinks are not expired but are spoiled from being left in the heat to long other then that the cashier's are always sweet n kind and they will let u exchange anything that u buy that's no good

Depending on the staff that’s in the food might be decent. Midday shift slacks off all day

They were Very helpful to me, and kind. That's something I REALLY APPRECIATE, Thank U.