T & T Nail Spa

+1 615-746-4460

212 Ren Mar Ctr Dr, Pleasant View, TN 37146 United States of America

Open Today: Closed

Quick Facts About T & T Nail Spa

T & T Nail Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment. Below is an analysis of the comments to provide a comprehensive understanding of the strengths and weaknesses of T & T Nail Spa.

Starting with the strengths, one commenter mentioned their positive experience with Vicky, praising her for being sweet and doing an amazing job on their nails. This indicates that the establishment has skilled and friendly employees such as Vicky, who can provide excellent service to customers. Additionally, another commenter mentioned that their pedicure lasted almost a month, indicating that the spa may offer quality services that have good longevity.

Moving on to the weaknesses, multiple customers mentioned issues with their nail technicians. One customer shared a negative experience where the nail technician accidentally cut their skin while trimming cuticles, which suggests a lack of precision or care. Another customer described their disappointment with the manicure, mentioning that the technician broke a nail and glued it back together crookedly. This indicates a lack of attention to detail and quality in service.

Several comments highlighted issues with the pedicure services. One customer reported experiencing pain during the sugar scrub and massage, suggesting that the technician used excessive force or improper technique. Another customer mentioned that the callus removal stage was skipped without their consent, showing a lack of communication and customization in the services provided. The same customer also mentioned sloppy polish application and clear polish spreading onto the skin around their nails, indicating a lack of skill or attention to detail in the technicians performing pedicures.

Furthermore, a commenter mentioned that a technician with tattoos and orange hair provided a negative experience, with the nails not being done properly and the customer leaving dissatisfied. This suggests inconsistency in the quality of service provided by different technicians at T & T Nail Spa.

Another significant weakness highlighted through a comment involved a customer being humiliated by the nail technician and experiencing unprofessional treatment. The customer's nails were mocked and shown to other employees and customers, creating an uncomfortable and disrespectful environment. This incident not only demonstrates a lack of courtesy and professionalism but also raises concerns about the establishment's overall culture and customer satisfaction.

In terms of the lasting power of the services, while one customer mentioned that their gel polish barely lasted a week before peeling off, another stated that their polish lasted almost a month. This discrepancy in longevity suggests inconsistency in the quality or application of the products used.

Furthermore, the establishment's response to customer dissatisfaction is also worth noting. In one comment, the manager apologized for the poor service but did not initially offer any reimbursement or discount until asked. This indicates a lack of proactive customer service and the need for customers to assert their dissatisfaction to receive appropriate compensation or resolution.

In conclusion, T & T Nail Spa has both strengths and weaknesses based on the customer comments analyzed. Strengths include skilled and friendly technicians like Vicky, and services that can last a significant amount of time. However, weaknesses are evident in the inconsistent quality of service provided by different technicians, issues with attention to detail and customization, unprofessional treatment of customers, and inconsistency in the lasting power of the services. Improvements in these areas would contribute to a more positive and satisfactory customer experience at T & T Nail Spa.

Best TL Reviews

First experience here. Nail tech cut my skin while attempting to trim cuticle. She was apologetic. However unfortunately the gel polish barely lasted 1 week before it started to peel off my nails. Certainly not worth $40. Based on my personal experience, I would not recommend this location.

I have read the reviews online and they mostly said to choose Vicky. She was so sweet and did an amazing job on my nails. Thank you so much Vickie I will be returning!

Went in for a signature pedicure with my mom , she got the same pedicure. Mine lasted less than 20 minutes, the guy was very rushed about each part. On the sugar scrub and massage part it was so rough that it hurt enough to make me cringe, I know it suppose to hurt some but not like that, and it was not my first sugar scrub, so I am aware of the process. Also the callous removal was skipped over without asking if I wanted it. The polish was sloppy with color and clear polish all over my skin around my toe nails. My mom received an hour of a slow and nice pedicure. She even offered her a drink and asked if the temperature of water was good, while I didn’t get asked anything, and when my mother asked about the callous removal he brushed it off and said I didn’t need it and that it would scar. I went in specifically to get my callouses removed and I have had plenty pedicures and know it doesn’t scar when the foot is soaked. The manager apologized and said yes that has happened before and didn’t offer any reimbursement or money off until asked. She ended up having me pay for the basic spa pedicure even though it still included things I didn’t receive. ☹️

The pedicure was find and the polish has lasted almost a month. Know on to the manicure I wanted acrylic nails while she was putting the on she broke one and instead of just replacing it she super glued it back together which was crooked. She never could get it shaped straight and them she put the nail polish on and I asked for hearts has a design(little) she could not even draw a heart. I finally told her just to take the hearts off so she just painted over them which you could see through the nail polish. I told her that would not work she would have to take all of the nail polish on that finger off and start over, which she did but had an attitude. The

nails started coming off within the week. I give them zero stars if I could

she was putting the on she broke one

The guy with tattoos and orange hair was awful. After an hour of him messing up my nails and him having to take it off and not wanting to start again I left completely dissatisfied. He did nothing to try to make it right. I've been before and had Ms Vicky . She was wonderful. If you chose to go there, I suggest you ONLY ask for her.

Went in for a acrylic nails with a tip they did the wrong color and the guy had a attitude about it.he also made my fingers (2) of them bleed.

First time at this location. The ladies were very nice and accommodating. I had the nail dip service done, very pretty! I will check back in two weeks to leave another review on how they are holding up.

I have had a problem with biting my nails ever since I was really small… One thing that helps keep me from doing that is getting a standard manicure every once in a while, so that's what I decided to do. My nails are extremely short and not pretty at all, but I've never really been ashamed of them. Usually I sit down and just laugh with whoever is doing my nails and apologize for how tiny they are. The person that was doing my nails at the salon not only made fun of them, but also showed them to her coworkers laughing and then proceeded to show them to the customers that were sitting on either side of me and laughing. It was obvious that it made the other customers uncomfortable also. I was not happy about it at all. One thing I cannot stand is when a business doesn't know how to properly treat a paying customer. So if you feel like blatantly getting made fun of, this is where you should go. Also, on top of the lack of courtesy, my manicure looks like crap. I understand that my nails might be harder to do than others, but I have had nice manicures before, but this is one of the worst. It was obvious that the lady thought my manicure didn't really matter since my hands aren't exactly "pretty" in the first place.