Star Nails

+1 651-686-4059

1016 Diffley Rd, St Paul, MN 55123 United States of America

Open Today: -

Quick Facts About Star Nails

Strengths:

1. Versatility in nail designs: Star Nails is commended for their ability to accommodate various nail designs and concepts. They have nail technicians who specialize in intricate and creative designs, allowing them to fulfill customers' unique requests.

2. Friendliness and customer service: The staff, particularly a man near the front of the store, is highly praised for being friendly and welcoming. Customers feel appreciated and enjoy having conversations that create a positive atmosphere.

3. Affordability: Star Nails is commended for their affordable prices, especially when compared to other salons in the area. Customers are pleasantly surprised by the reasonable cost of their services, leading to customer loyalty and repeat visits.

4. Quick service: Customers appreciate the efficiency of the nail technicians at Star Nails. They do not have to wait excessively long to get seated and receive their desired nail services, making it a convenient option for those with busy schedules.

5. Strong nail durability: Customers express satisfaction with the longevity of their gel manicures. Even after significant periods, the polish remains intact, and their nails maintain their healthiness.

6. Welcoming for male clients: Star Nails is commended for creating an inclusive environment where male clients feel comfortable and accepted. They report that their specific needs are met without any awkwardness or judgment, making it a reliable choice for male customers.

7. Discount for cash payments: Customers appreciate the 10% discount offered for those who pay in cash. This incentive encourages cash transactions and provides an additional opportunity for customers to save money.

Weaknesses:

1. Inconsistent quality: Some customers have reported varying experiences at Star Nails, with instances of unsatisfactory workmanship and lack of attention to detail, such as bleeding cuticles, sloppy painting, and uneven nails. This inconsistency negatively impacts the reputation of the salon and leaves customers dissatisfied with their experience.

2. Lack of customization: A few customers express frustration with the nail technicians' unwillingness to comply with specific requests. They feel that the technicians prefer to impose their own preferences and ideas, rather than accommodating their customers' preferences. This lack of customization can lead to customer dissatisfaction.

3. Difficulty with removing excess nail paint: Complaints have arisen regarding the inability of the nail technicians to remove excess paint around the cuticles. Even after washing the hands multiple times, the excess paint remains, leading to frustration and dissatisfaction with the overall service.

4. Lack of communication: Some customers have expressed the need for improved communication between the customers and nail technicians. They desire a better understanding of their preferences and expect the technicians to be more receptive to their requests and suggestions.

In conclusion, Star Nails demonstrates strengths in versatility, affordability, friendly customer service, quick service, and durability of nail treatments. However, they face weaknesses in inconsistent quality, lack of customization, difficulty with excess nail paint removal, and communication issues. These weaknesses highlight areas for improvement in order to enhance customer satisfaction and loyalty.

Best TL Reviews

I cannot say enough good things about Star! I have been going here for about 5 years but over the last 2 I’ve gotten much more creative (and ambitious) with the designs I want. They have never turned an idea down and are always up for a challenge! They definitely have 2 or 3 nail techs who specialize in designs more than others but all are amazing (especially Michelle). There is sometimes a wait but they work hard to get you in a chair as soon as they can. Everyone is extremely friendly, especially the man who sits near the front of the store. He is always happy to chat and make you laugh. Every single time I get a design set done I’m astounded by how affordable it is, especially compared to other places in Eagan, so I always make sure to tip very well. Also, if you pay in cash they give you a 10% discount so make sure to stop at an ATM before your visit. I’ll try and attach some photos of the sets I’ve had done here before, all are usually around $45-$55. Overall, I love going to Star and watching them work their magic, they amaze me every time!

Super fun and clean place. The nail techs do such an amazing job and can do any design that you want. They are also fast at doing them so you're not sitting forever while getting them done. I LOVE THIS PLACE!!! Been going now for over a decade.

The service at Star Nails is unbeatable. I’ve been to so many different salons, and I keep coming back to Star Nails again and again. The service is quick, prices are affordable, and the technicians are extremely careful and talented! My gel manicures last for so long, and my nails remain really healthy.

I went here today to get a dip powder on my nails. They made my cuticles bleed because the nail tech wasn’t paying attention (she was answering the phone while trying to do my nails) and she did a sloppy job, there is paint all around my fingernails and my nails themselves are unevenly painted. A waste of $40.

Update-went back a week later to get it removed and decided to give it one more try since it was a different tech. She didn’t make me bleed at least but still did a bad job, my nails look horrible and there is paint everywhere. The picture below is after I asked her to clean up the paint around my cuticles and after I washed my hands several times to try to get the excess paint off. When I said something, she told me that “it will come off once you wash your hands” which clearly didn’t happen. Save your money and go somewhere else.

I am a guy which always makes getting my toenails cut a challenge. For years, I battled with callouses, cracked skin, ingrown toenails, and athlete's foot. Thanks to Star Nails, I have a place that accepts male clients without feeling awkward or judged. The price is great, the service is great, and the results for me are healthier feet for just $25 per session.

I did a dip manicure with designs on every nail, and the price was way cheaper than any other nail salon I’ve been to. if you pay with cash you get 10% off.

I have been coming for years and will never go anywhere else. They take such good care of me and I get compliments on my nails all the time. Thank you Star Nails!

I'm very particular about my nails.

I will tell them what I like and dislike.

In my experience, the nail technicians don't like being told what to do. They want to do what they think is best for you, which can be ok sometimes....

But they need to be open to the customers' request aslo !

I know how I like my nails...