Ivy Nails

+1 919-603-0544

304 GRANVILLE CORNERS, Oxford, NC 27565 United States of America

Open Today: -

Quick Facts About Ivy Nails

Ivy Nails place, based on the comments provided, has several strengths and weaknesses.

Strengths: 1. Meticulous and beautiful job: According to one comment, Ivy Nails place is praised for their meticulous and beautiful work. This indicates that the salon has skilled technicians who pay attention to detail and produce high-quality results.

2. Flawless, natural looking nails: Another customer complimented Ivy Nails place for their expertise in creating flawless, natural-looking nails. This suggests that the salon has a good understanding of different nail styles and techniques to achieve a natural appearance.

3. Clean and nice interior: The salon is praised for its clean and nice interior. This is an important aspect for customers as it contributes to a pleasant and comfortable environment during the service.

4. Accommodating and sweet staff: Multiple comments mention the salon's staff being accommodating, sweet, and nice. This indicates that the staff at Ivy Nails place are friendly and provide good customer service.

5. Long-lasting results: One customer mentioned that their nail set lasted over two months. This highlights the salon's capability to provide long-lasting results, which can be an attractive feature for customers.

6. Overall positive experiences: Several comments express high satisfaction with the salon, praising the customer service, pampering experience, and the quality of the services. Positive experiences indicate that Ivy Nails place is able to consistently meet customer expectations and provide a high level of service.

Weaknesses: 1. Difficult to get appointments: One comment states that it is hard to get an appointment at Ivy Nails place. This suggests that the salon may have a high demand or limited availability for appointments, which may inconvenience some customers.

2. Rude treatment and racial discrimination: One customer had a negative experience at Ivy Nails place, claiming that the salon was rude and showed racial discrimination. This is a serious issue that reflects poorly on the salon's professionalism and customer service.

3. Delayed service and lack of acknowledgment: Another customer reported waiting for 45 minutes without being acknowledged or receiving service. This suggests poor time management and customer handling skills on the part of the salon staff.

4. Inconsistency in service across multiple locations: The same customer mentioned having a similar negative experience at two other locations in the area, indicating a potential issue with the salon's overall management and customer service policies.

5. Inconvenience due to early closing: One customer complained about the salon closing earlier than their advertised hours, causing disappointment and inconvenience. This suggests a lack of adherence to the stated operating hours, which can frustrate customers.

6. Language barrier and miscommunication: A disgruntled customer expressed frustration with the language barrier and claimed that staff members were intentionally speaking in a different language to exclude them from the conversation. This indicates a lack of effective communication skills and cultural sensitivity on the part of the salon staff.

In conclusion, Ivy Nails place has several strengths, including their meticulous work, natural-looking nails, clean interior, and positive overall experiences. However, they also face weaknesses in terms of difficulty in getting appointments, rude treatment, delayed service, inconsistency across locations, inconsistency with operating hours, and issues related to language barriers and miscommunication.

Best TL Reviews

Thank you for a meticulous and beautiful job! You truly are the experts for flawless, natural looking nails! The salon has nice interior and is kept very clean. I was extremely impressed and will be back!

I call before coming because it’s hard to get an appointment and they honor it. I visited the salon on 4/6/23. I came in for a manicure but I was made to feel that wasn’t important. I sat and waited 45 minutes before they acknowledged me. Then once I sat down they were taking everybody coming in the door and still wouldn’t give me any service. I asked when would they get to me and they continued to ignore me. I had the same experience in 2 more locations in this area. These salons are very rude to certain customers. If you are open for business, you should take everyone. People need to think more about spending their money with these Asians. They are very racist, and don’t have a problem showing it. If it wasn’t for my people, they wouldn’t have any business, but they don’t have any problems treating us like this.

This is by FAR the BEST nail salon I've ever been to in my life! Best customer service ever!! I really felt pampered and well taken care of! I highly recommend it! So worth it!!

This is one of my favorite nail salons. The best manicure/pedicure I've ever had. Their attention to detail is amazing. They are super nice

This place is amazing! The decor is beautiful, it was super clean and my pedicure and gel mani was perfect and super relaxing. I HIGHLY recommend this place, I have been to hundreds of nail salons and this is best one I've ever been to!!

Best nail spot in the area! Always accommodating and very sweet. They did a great job and everyone is so nice and clean. Last set lasted over two months.

Funny how when operating hours say till 7pm and when you walk in around 5:50pm they say noo

What makes me question these businesses is how rude they , my whole

Family does nails here you may think they will be polite but no they RUDE , to point of saying Ivy does not understand English and the male tech starts talking for her lets add the language they speaking in between they do that for you not to understand what they say.

Just because I asked for a color change on both my finger nails and toe nails .

They figured this time around i was not spending 120$ for nails so its a automatic nooo we closed

Ivy the male you had talk to disrespectfully did not need to be very aggressive not everyone is Rude and obnoxious.

Yall need to have better customer service also i saw no need for all your nail techs to talk for you because I know you speak English very well.

Learn to follow the Hours you put up and not follow your techs with what they say.

Not all money is good money but great customer service is important,

You should have never disrespected me the way you did i was politely just asking for a color change.

Keep in mind i even asked you why do other techs kept talking for you.

This was a horrible experience and unprofessional and uncalled for.

Would rate this salon more than 5 stars if I could. I always leave here feeling extremely satisfied with the service, nails and overall experience. I love this place and I don't think I'll ever want to go to another nail salon afterwards thank you!