Brian's Beauty Supply

+1 410-884-0110

9350 Snowden River Pkwy, Columbia, MD 21045 United States of America

Open Today: -

Quick Facts About Brian's Beauty Supply

Brian's Beauty Supply has several strengths that make it a popular choice for many customers. First and foremost, Brian himself is often praised for his humorous and friendly nature. Customers appreciate his personality and it creates a positive and welcoming atmosphere within the store.

Additionally, the store offers a wide range of beauty supplies, including various types of hair, which appeals to a diverse customer base. This extensive selection makes it highly likely that customers will find what they need in the store. Customers appreciate the convenience of having all their beauty supply needs met in one place.

The uniqueness of the products at Brian's Beauty Supply is another strength. Customers enjoy the opportunity to explore and discover items they wouldn't typically find in the hair section of a retail grocery store. This adds an element of excitement and novelty to the shopping experience.

The overall service provided by the store is highly praised by customers. Brian and his staff are described as helpful and friendly, which creates a positive customer experience and encourages repeat visits. This level of service enhances the overall reputation of the store and establishes customer loyalty.

On the other hand, there are also several weaknesses or areas of improvement for Brian's Beauty Supply. One complaint that is consistently mentioned is the cramped nature of the store. The store is described as crowded and packed with merchandise, making it difficult to move around, especially when others are also shopping. This can lead to a frustrating and uncomfortable shopping experience for some customers.

The layout of the store can also be problematic. The tall shelves block the light, resulting in a dim atmosphere. This can make it challenging for customers to properly see the products and make informed decisions about their purchases. Improving the lighting and reorganizing the store layout could greatly enhance the overall shopping experience.

Another weakness mentioned by some customers is the limited selection of nail polish and nail supplies. This can be frustrating for those specifically seeking these products, as they might need to visit another store to find what they need. Expanding the range of nail supplies could attract a broader clientele.

Some customers find the narrow aisles difficult to navigate. This issue can lead to frustration and inconveniences, particularly during busy periods. Widening the aisles or finding alternative solutions to improve accessibility within the store would be beneficial.

Additionally, there was a negative experience described by one customer regarding a wig purchase. The customer was sold a display unit that didn't fit and expressed dissatisfaction with the store's response. This incident highlights the importance of clear return policies and customer satisfaction guarantees. Implementing a more customer-centric approach and offering solutions, such as exchanges or refunds, could prevent such issues in the future.

Lastly, there are a few negative comments about the behavior of the employees. A customer mentions feeling uncomfortable due to being monitored on the cameras as soon as they walked into the store. This incident suggests that the store should focus on creating a more comfortable, welcoming, and inclusive environment for all customers.

Despite these weaknesses, it is worth noting that, overall, customers still appreciate the service provided by Brian's Beauty Supply. Their positive experiences with the employees outweigh the negative aspects, and many customers continue to shop at the store despite its flaws.

Best TL Reviews

Brian is funny as heck! Store is a little cramped but you will more than likely find all that you need in there! Prices are OK, service is great and everyone is friendly!

I have shopped for years at Brian's Beauty Shop. He has a wide range of supplies including various types of hair. Always helpful and friendly. Brian is a cool dude!

It’s fun to walk around and see items I wouldn’t normally find in the hair section of retail grocery store.

I was looking for nail polish and nail supplies and did not find very much.

The shelves are so high that it blocks the light. Very dim.

Lots of hair supplies.

Aisles are narrow and difficult to navigate.

Probably won't be back as I'm not in need of a lot of hair supplies

It's ok... a bit too crowded- packed with merchandise so it's hard to move around when others are also in the store. Brian is very helpful though directing you to what you're looking for.

Called the store before going and was told that due to Covid no one could try on wigs. Got to the store to see what his selection was and was sold this lacefront braided unit. The unit was the last one, the display, I didn't have an issue with it and I'm sure before Covid plenty of people have had this on their head. I get it home and put it on my mannequin so that I could adjust the lace and it wouldn't fit, which at that time I knew it wasn't going to fit my head. I immediately called the store to let them know that the display didn't fit and that it hadn't been manipulated, with the tag still on and was told that there wasn't anything that could be done regarding the purchase and that I should have tried it on?? Really?? I just gave you 200 bucks for nothing!! I hope it serves you well, for it will be the last dollar I spend in this astablishment!!

I HATE coming here. They act like they care but as soon as you walk in they start stalking you on the cameras. They are disgusting. I'm glad I found a black owned beauty supply store in Laurel, MD. This place will never get my business again and I urge you not to either.

Most expensive beauty supply I've ever been to But the employees were really fiendly