Quick Facts About Sen Salon & Spa
Sen Salon & Spa has received mostly positive reviews from customers, highlighting some of their strengths. However, there are also a few negative comments that point out weaknesses and areas for improvement. In the following analysis, we will examine the strengths and weaknesses of Sen Salon & Spa based on the available comments.
Starting with the strengths, the salon seems to have a team of skilled hair stylists. Multiple comments praise the work of different stylists, such as Rick, Wilson, and Ben. They are commended for their expertise in color, haircutting, and styling. This indicates that Sen Salon & Spa has a diverse and talented staff who can handle various hair needs. The positive experiences of customers indicate that the salon has a high level of competence in delivering satisfactory results.
Customers also appreciate the professionalism of the stylists at Sen Salon & Spa. One comment specifically mentions the stylists being professional, while another highlights their patience and professionalism in handling a toddler's haircut. This reflects positively on the customer service provided by the salon, as it shows that the staff members are respectful, attentive, and capable of creating a positive experience.
Another strength of the salon is its commitment to observing COVID-19 precautions. One customer mentions that they appreciated the salon's adherence to safety protocols during their visit. This demonstrates that Sen Salon & Spa prioritizes the health and well-being of its customers, which is a crucial factor in the current pandemic situation.
Affordability is also mentioned as a strength in one of the comments. The customer states that the services at Sen Salon & Spa are reasonably priced, which implies that the salon offers good value for money. This can be an attractive feature for customers looking for quality services at affordable rates.
On the other hand, there are some weaknesses that can be inferred from the negative comments. In one instance, a customer expresses dissatisfaction with the stylist's ability to blend properly during a balayage service. They claim that the final result looked as if they had done it themselves and were so embarrassed that they had to get a color correction elsewhere. This suggests that there might be inconsistencies in the quality of service provided by different stylists at Sen Salon & Spa.
Furthermore, the same customer expresses frustration with how their complaint about the unsatisfactory service was handled. They claim that despite expressing their dissatisfaction, the salon made them pay for the service, showing a lack of customer satisfaction and understanding. This can be seen as a weakness in terms of handling customer complaints and resolving issues.
Additionally, there is a comment in a different language that appears to be highly critical of the salon's haircutting skills, stating that the stylist was unable to cut hair evenly and create symmetry. Although the comment is not in English, it highlights a potential weakness in the salon's ability to deliver precise and satisfactory haircuts.
In conclusion, Sen Salon & Spa has several strengths, including skilled stylists, professionalism, commitment to safety protocols, and affordability. These strengths contribute to positive customer experiences and satisfaction. However, there are also weaknesses to address, such as inconsistencies in service quality and customer complaint resolution. By addressing these weaknesses, Sen Salon & Spa can further improve its reputation and attract more customers seeking a reliable and exceptional hair salon experience.
Best TL Reviews
I got my hair colored (highlights) by Rick! And I love it! He did such a great job and made me feel so confident! He also gave me some cute bangs and styled my hair so well! He did a fantastic job!
We <3 Sen Salon! We were visiting ATL to see family, and our toddler needed a haircut ASAP. Sen Salon was able to get us in quickly, and the stylist did a fantastic job on my wily kiddo's hair! He was very patient and professional, and our son's haircut looks super cool. We also really appreciated that they're still observing covid precautions. Five stars! We'll be back the next time we're in Atlanta. :)
Wilson has done my hair and amazing color hair and hair cut I always do appointment because he is really busy other than that great hair stylist ????♀️
Ben is Amazing!???????????? I drive clear across town #neartheairport just to have him work his magic! He is lots of fun ,a great conversationalist , and really knows his stuff. No matter the nationality or Hair texture HE CAN STYLE ANYONE! This is truly an international Salon????????????
Very professional stylists.
If you want you hair layered they're the best to do so.
你们会理发吗？？？最基本的都剪不齐！左右两边不对称！尤其那个长头发的女孩，服了你了
Highly recommend this place! Ben is great! Very consistent and I always love the work he does on my hair! Very inexpensive!!
I went to Sen Salon for a balayage and it was a terrible experience. Maria was my hair stylist and she did a horific job. She is a wonderful person herself but can not blend properly. People told me my hair looked like I did it myself. I was so embarrassed I boxed dyed it after paying $150 for something I did not like at all. After it was finished I told her I did not like it and she continued to tell me it looked good. When a clinet says they do not like something it is ridiculous this salon made me pay her!
Will never use this salon again! I had to go to another salon to get a color correction and payed $200 for her mistakes! VERY DISAPOINTED!!
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Sen Salon & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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Location
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