Van Nails

+1 864-236-0410

3350 Augusta Rd, Greenville, SC 29605 United States of America

Open Today: -

Quick Facts About Van Nails

Van Nails has a number of strengths and weaknesses, as indicated by the comments above. In terms of strengths, Janet is praised for doing an amazing job on nails. Customers appreciate the quality of her work and highly recommend her. Additionally, the shop is praised for not being overpriced, which is a positive attribute for customers looking for affordable nail services.

Another strength of Van Nails is John's service. One customer specifically mentions enjoying his service and considers it to be a sweet signature of their visit to the district. This indicates that the customer enjoys the overall experience at Van Nails and finds it to be a positive and enjoyable environment.

Convenience is also mentioned as a strength of Van Nails. The shop is described as being very convenient for one customer, which may be a significant factor for individuals seeking nail services close to their location.

However, the comments also highlight several weaknesses of Van Nails. One common complaint is the lack of appointment availability. Customers express frustration at not being able to schedule appointments, which can lead to long wait times. This is particularly highlighted in one comment where the customer mentions waiting for an hour despite the service only taking five minutes. This suggests poor time management and inefficient customer service.

Another weakness mentioned is the inconsistency in opening hours. Multiple customers report that Van Nails does not open at the advertised time, causing inconvenience and frustration. This inconsistency in opening hours can create difficulty for customers attempting to plan their visits to the shop.

A significant weakness highlighted by multiple customers is the decline in the quality of service over time. One customer mentions that while they used to love going to Van Nails because they knew they would get it right, the quality of service has dropped. This is further reinforced by another comment mentioning a rushed and poor job on nails and toes. This decline in quality can be detrimental to the reputation of the shop and can result in customers seeking alternative options.

Customer service is also a weakness of Van Nails, particularly in relation to the owner. There are multiple complaints regarding rude behavior and feeling rushed. One customer specifically mentions feeling like they did something wrong for wanting their nails corrected. This negative customer service experience can deter customers from returning to the shop and may result in negative word-of-mouth.

In conclusion, while Van Nails has strengths such as skilled nail technicians, affordability, and enjoyable service from certain individuals, it also has weaknesses including the lack of appointments, inconsistency in opening hours, decline in service quality, and poor customer service from the owner. These weaknesses can have a negative impact on customer satisfaction and may ultimately lead to a decline in business if not addressed effectively.

Best TL Reviews

Janet does an amazing job on nails but the last two times I tried to come in to get my eyebrows done , they always tell me it’s an hour wait when it literally only takes her 5 minutes to do them . The first time it was busy so I understood but the second time it wasn’t really anyone there and she said one person was there to get her lashes done but she was in the middle of getting a pedicure so I feel like she definitely could have went ahead and done my brows but I won’t be back bc I’m tired of driving 15 minutes out of my way just to not be serviced.

vans daughter did a GREAT job , 10 out of 10 would recommend , not over priced either !!

Love van nails they get me right everytime

Lucy does an excellent job.The problem is 1) They don't take appointments. 2) They say they open at 9:30 but they may not show up or if they do show up it may be 10 :30 or later. This has happened to me on several occasions. I keep coming back because it is very convenient but I may have to rethink that decision.

Always fun and enjoyed John's service!!! Van's Nails will always be a sweet signature for me when I visit the district!!

I had to return because I wasn't satisfied with how my nails looked. I use to love going to Van's because I knew he would get it right.over the years I can see the quality of service has drop he rushed me out the chair and my nails looked horrible.

Usually I love it but not anymore... I've been coming to this shop since I was a little girl. From now on I will take my money where it's appreciated. I am DONE with this shop! I'm tired of feeling rushed and I'm tired of feeling like I did something wrong because I want it corrected. Owner was very RUDE and today was my LAST visit! I pay my money so I should be satisfied when I get up to leave. They don't ever have to worry about my business ever! Everyone else does excellent work but the owner has no damn manners.

Van did a Rush and horrible job on my nails and toes. Crazy part it was not crowded on two of us in there. I had to go somewhere else to get my nails fixed properly. I will never ever go back here. New customers you should do your best (quality work) so they can keep coming back. So disappointed.