V N Nails

+1 423-543-3032

414 Railroad St W, Elizabethton, TN 37643 United States of America

Open Today: Closed

Quick Facts About V N Nails

VN Nails, located in Elizabethton, seems to have a combination of strengths and weaknesses based on the comments provided. This analysis will further examine these aspects to provide insights into the salon's performance.

One of the prominent strengths highlighted by customers is the attention to detail in their services. Customers have expressed satisfaction with the thoroughness of their pedicures, considering it the best they have had in years. This attention to detail is a significant strength as it ensures that customers feel well taken care of and leaves a positive impression. Additionally, the salon is commended for providing a relaxing leg massage after the pedicure, enhancing the overall experience.

Another strength mentioned is the affordability of VN Nails compared to other nearby walk-in nail salons. Customers appreciate that they can receive a high-quality service at a reasonable price. This combination of affordability and quality work is a definite advantage for VN Nails, as it encourages repeat visits and attracts new customers.

The professionalism and skill of the staff, particularly Mary, were widely praised by customers. Mary is described as dedicated, caring, and taking her time to ensure customer satisfaction. This personalized attention is vital for building customer loyalty and positive word-of-mouth referrals.

The convenience of VN Nails' location is also seen as a strength. Customers appreciate being able to easily access the salon, saving them from having to drive further to other salons. This convenience factor can attract customers who value accessibility and proximity when choosing a nail salon.

However, there are a few weaknesses identified in the comments that should be addressed by VN Nails. One customer expressed frustration at being refused service on two occasions. While there may have been legitimate reasons for not accepting walk-ins, it is important for the salon to effectively communicate their policies and reasons for refusal. Clear communication can prevent negative experiences and potential loss of customers.

Another weakness highlighted in a comment is the lack of responsiveness to a specific customer request. Despite being a long-term customer, the salon refused to provide a design on the big toe during a pedicure due to busyness. This incident resulted in dissatisfaction and a decision to not return to the salon. This lack of flexibility can be seen as poor customer service, and it is essential for VN Nails to address such issues promptly and find solutions to accommodate customer requests whenever possible.

In terms of the physical space of the salon, there were mixed opinions. One comment mentioned that the salon was not the newest build out. While this may not directly impact the quality of service, some customers may value a more modern or visually appealing environment. However, this weakness is counteracted by other customers who believe that the salon makes up for any lack of fancy decor through their attention to detail and service quality.

Overall, VN Nails has several strengths to build upon, such as their attention to detail, affordability, and the professionalism of their staff. These factors contribute to positive customer experiences and can help attract and retain clientele. However, the salon should address weaknesses such as communication and flexibility to improve customer satisfaction and loyalty. Additionally, considering updates to the salon's physical space could enhance the overall customer experience.

Best TL Reviews

I’ve went to every walk-in nail spa in Johnson city or elizabethton and all of them are the same….mediocre and not satisfied. I called VN Nails in elizabethton and they were able to get me in the same day for a pedicure. Mary did mine and I am so thankful to have finally found someone who takes their time, doesn’t rush, and makes sure every detail is just right!! What’s more is VN Nails is even cheaper than all of the walk-in nail salons but does a 5 star job!!! I’ll definitely be coming back!! Thank you so much!

Excellent attention to detail on the feet. Probably the best pedicure I’ve had in many years in terms of thoroughness. Not the newest build out but what they lack in fancy they more than make up for in their attention to detail.

Wonderful experience! I highly recommend and will definitely be back. I jump nail salons every time it is time to get my nails done and I think I have found the one for me.

Went to v n nails for the first time today and had a great experience. They got me scheduled right away and did an amazing job on my gel mani/pedi. I will definitely be going again! Thank you so much!

because it's more convenient for me to go 30 ft down the street to this shop vs driving all the way to piney flats, I thought that I'd try and get my nails done. BOTH times I have tried to walk in, they have refused me at the door. Once was a Friday afternoon, I get that...but Monday at 930 am? Wth.

I have been coming here over a year. I like the staff. I always get a design on my big toes and gladly pay the $5 extra for it. I have never had a pedicure without a design. Today they refused to do it because they was too busy. If I had been told this upfront I would have cancelled my appointment that I made over 4 weeks ago and have went somewhere else. I was not told until they finished my pedicure. I feel like this is not good customer service. I will not go back to this place again because of this. I told them that. They didn’t care. They would rather lose a customer over a 5 minute design.

Rose did a wonderful job....very friendly and an excellent leg massage after pedicure!

Mary is the most amazing woman ever! She is so caring with your nails and takes her time no matter how many people are coming in and calling. I recommend her over anyone else in Elizabethton. She will not disappoint. The wait is worth it.