Quick Facts About Philly nails and spa
Philly Nails and Spa Place has received a mix of positive and negative comments from customers, highlighting both its strengths and weaknesses. In analyzing these comments, it is possible to evaluate the strengths and weaknesses of the establishment.
One recurring theme in the comments is the excellent service provided by the staff. Customers have praised specific technicians such as Tony, Tran, Phillip, Manit, and Eim, noting their skill and professionalism. This indicates that Philly Nails and Spa Place has a talented team that is able to meet the high standards of customers. The positive experiences mentioned by customers also suggest that the technicians are efficient, as they were able to complete the services in a quick amount of time.
Another strength of Philly Nails and Spa Place is its cleanliness. Multiple comments mention how the entire establishment is "immaculately clean." This is an important factor in a spa or nail salon, as customers want to feel comfortable and hygienic while receiving their treatments. The emphasis on cleanliness demonstrates that the establishment takes this aspect seriously, which is likely to be appreciated by customers.
The affordability of the services at Philly Nails and Spa Place is also highlighted by one of the commenters. They mention that the prices for eyelashes are reasonable, with full sets costing $55 and refills costing $25. This demonstrates that the establishment offers competitive pricing, which can attract budget-conscious customers. Additionally, the comment that the services are not "even pricey" suggests that the overall pricing of the salon is fair.
Furthermore, Philly Nails and Spa Place has gained repeat customers, as seen in one of the comments. They mention that they had a positive experience with their pedicure and nail set, and they plan to return to the salon in the future. This indicates that the establishment has built a loyal customer base, which is a testament to the quality of their services and the satisfaction of their clients.
Despite these strengths, there are also some notable weaknesses that can be identified from the comments. One negative comment mentions an offensive incident where a nail technician dismissed the importance of celebrating Black History Month. This incident highlights a lack of cultural sensitivity and professionalism among the staff, which can be a major weakness for the establishment. It is crucial for businesses to foster an inclusive environment and treat all customers with respect, regardless of their background.
Another weakness mentioned in one of the comments is the lack of a menu next to the check-in iPad. This can create confusion for customers, as they are unable to easily see what is included in their services. By not having a clear menu, Philly Nails and Spa Place may be missing out on an opportunity to provide transparency and clarity to customers, potentially leading to misunderstandings or unsatisfied customers.
Additionally, one commenter mentions that they called the salon prior to visiting but did not receive a response. This suggests a lack of attentiveness to customer inquiries and may indicate a weakness in the customer service aspect of the establishment. Prompt and effective communication is essential for maintaining customer satisfaction and loyalty.
In conclusion, Philly Nails and Spa Place has various strengths and weaknesses as highlighted by the comments. The establishment demonstrates talented technicians, efficient service, cleanliness, competitive pricing, and a loyal customer base as strengths. However, there are weaknesses such as a lack of cultural sensitivity, a missing menu, and inadequate responsiveness to customer inquiries. It is important for Philly Nails and Spa Place to address these weaknesses in order to enhance the overall customer experience and maintain a positive reputation.
Best TL Reviews
First time having my nails done since I moved from Vegas, I have high standards for my nails and was pleasantly surprised with my first visit with Tony!
Tran and Phillip are awesome! We had an appointment, we got there, we got right in, we got our nails done in quick amount of time and it was great! Manit is great at doing my lashes!
This is the best place for eyelashes Are only $55 and refills are only &25guys!!Monett is my favorite she does such a great job always carrying and always asks how I'm doing very clean place going to try them for nails next time and then I'll leave another review
Eim is the only one I let do my nails. I get ingrown big toe nails and I have tried many times to remove them myself but could never get it all. She is thorough yet gentle. This place is amazing and has my business forever. It's clean, bright and the atmosphere is lovely!
I was extremely offended and disappointed my sister , a friend, her daughter, and I went to get a pedicure and manicure with one full set. I asked if they honored/celebrated black history month the nail technician responded "no we can't keep up the months". Before I left I expressed how this was offense because I am black and they were very dismissive when asking how was the service. I will not return!!!
I got a full shellac set and a shellack pedicure. Haven't been to a salon in a few yrs and it's embarrassingly been even longer than that since I've had a pedi(very very ticklish ????????♀️) of any kind. These ladies were so very sweet and gentle. My pedi tech, Diana, was amazing, professional and patient with me. My nail tech Stephanie was so sweet. It was her first day there which didn't bother me any plus from the looks of my hands and nails she's not a newbie to the profession. Great job ladies. You've gained a repeat customer.
Oh... and everything I the whole place is immaculately clean.
They have the best service ever. Very talented nail art designer. I love all my experiences there. Not even pricey. Definitely recommended ????
I just moved from Florida. I googled closest salon that had good reviews and this salon popped up. I enjoyed my pearl pedicure with Tony. One thing I think they should have is a menu next to the check-in iPad that way customers can see what’s included in their services. I also had called prior to walking in and no one picked up. I wasn’t sure if the salon was open or not. Overall, I highly recommend!
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Philly nails and spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:30 AM - 07:00 PM |
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| Monday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Tuesday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:30 PM |
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