Tobacco SuperStore

+1 870-304-3559

100 E 9th Ave, Crossett, AR 71635 United States of America

Open Today: -

Quick Facts About Tobacco SuperStore

Tobacco SuperStore's strengths lie in its helpful and friendly staff, good selection of products, and efficient customer service. Despite some weaknesses such as high prices and the smell of smoke, the store tries to accommodate customers by offering free lighters and opening a second register during busy times. However, the recent introduction of age requirements and the need to scan IDs may inconvenience some customers. To provide a thorough analysis, the strengths and weaknesses will be discussed in more detail.

One of the main strengths of Tobacco SuperStore is its helpful and friendly staff. Several comments highlight the kind and considerate nature of the employees. This creates a positive shopping experience and contributes to customer satisfaction. Additionally, the store is praised for its good selection of tobacco products and brands. This indicates that customers can find a wide variety of options, catering to different preferences and tastes.

Efficiency is another strength of this store. Commenters mention that if you are in a hurry, this is a great place to stop. The staff quickly opens a second register during busy periods, ensuring prompt service and minimizing waiting times. This responsiveness to customer needs is commendable and increases overall customer satisfaction.

However, there are also weaknesses that should be addressed. One common complaint is the high prices. Although some customers appreciate the free lighter offer with carton purchases, overall, the prices are deemed too expensive. This could potentially deter price-sensitive customers and drive them to seek alternatives elsewhere. Another weakness noted is the smell of smoke upon entering the store. This negative aspect may be a deterrent for non-smokers.

The recent implementation of age requirements and the need to scan IDs for tobacco and lottery purchases may inconvenience some customers. While these measures are necessary to comply with regulations, the comment expressing frustration about being turned away due to not having the actual ID on hand raises concerns. In some cases, customers may not be aware of these requirements or may forget to bring their IDs, resulting in an inability to make purchases. Finding a way to communicate this requirement clearly and ensuring flexibility when possible would address this weakness.

In conclusion, Tobacco SuperStore has its fair share of strengths and weaknesses. The helpful and friendly staff, good selection of products, and efficient customer service are key strengths. However, high prices, the smell of smoke, and the inconvenience of age requirements and ID scanning may hinder the overall customer experience. By addressing these weaknesses, such as considering pricing strategies, improving store ventilation, and finding ways to accommodate customers with ID-related issues, the store could enhance its appeal and satisfaction levels among customers.

Best TL Reviews

The staff are helpful and friendly and they have a good selection. A recent name change came with age requirements to enter the store, and they have to scan your ID for tobacco related and lottery purchases. You can stop at the paper machine in front of the store and grab a copy of the Ashley News Observer to read the local stories I write, and check out my photographs. Or simply subscribe!

Friendly, fast, but watch the generic brands lukey strikes wer about 50 cents or more higher here

Make sure to have your ID. I'm 32 an I live a few blocks away and had went to this store for years until they turn me away because I didn't have the actual ID on me.

Just the kindest people work there, they are way to expensive. Yeah they do try. It's okay b ease up on profits too expensive geez Murphy..still give a five star, yeah super nice.....

Do not smoke!!! The place reeks when you walk in the door. Only reason I was there was for my husband!!

Prices are a little high, but you get a free lighter when you buy a carton. Sometimes you get a free lighter per carton, and sometimes it's one free lighter no matter how many carbons you buy at once. Depends on who's working.

If you are in a hurry this is a great place to stop. If they get a little busy they quickly open a second register to get you back on the road fast. There prices are much better than other stores and they carry a wide variety of tobacco products and brands.

Awesome staff, but a hot spot for lottery be prepared to wait in line if that's what's hot for the day.