Quick Facts About Fancy Nails
Fancy Nails Place has several strengths that are evident in the comments provided. Firstly, the salon is praised for its friendly staff and welcoming atmosphere. Customers appreciate the warm and inviting environment, which contributes to a positive overall experience. The fact that customers feel comfortable and at ease during their visits is a testament to the salon's strong customer service.
Another strength of Fancy Nails Place is the quality of their work. Multiple comments mention the good job done by the staff, specifically in terms of nail services. Customers are satisfied with the outcome of their visits and express their delight in finding someone who can meet their needs and expectations. The ability to accurately replicate desired designs and provide natural-looking results is a strength that attracts and retains customers.
Additionally, Fancy Nails Place is commended for its reasonable prices. Several comments mention that the salon offers affordable services, which appeals to customers seeking value for their money. This affordability factor is seen as a strength and is likely to attract new customers who are conscious of their budgets.
Furthermore, the expertise of the salon's employees is highlighted positively. The comments mention that the staff, such as Kim, who has been taking care of a customer for over 14 years, are knowledgeable and skilled in their work. The expertise of the staff contributes to the salon's reputation and credibility, establishing it as a reliable place for various nail services.
While Fancy Nails Place possesses notable strengths, there are also some weaknesses that should be addressed. One weakness highlighted in a comment is the inconvenience of needing to pay for tips in cash. In today's cashless society, where people often prefer to make transactions using cards, this can be an inconvenience for customers who do not regularly carry cash. This weakness could be addressed by implementing alternative payment methods for tips, such as allowing customers to include tips on their card payments.
Another weakness is the lack of name recognition for some of the staff members. Customers appreciate the quality of work done by the employees but express a desire to know their names. This lack of transparency can hinder customers' ability to establish a connection with the staff and create a sense of familiarity and trust. Addressing this weakness could involve implementing name tags or introducing staff introductions during appointments to enhance the customer experience.
One comment brings attention to a negative experience with a particular staff member. The customer recounts an incident where the staff member did a poor job and failed to complete the requested services. The customer felt dissatisfied and disappointed with the overall experience, including the lack of accountability demonstrated by the salon's owners. This weakness suggests that there may be a need to improve communication and problem-solving skills among staff members and to ensure that customer complaints or concerns are addressed promptly and appropriately.
In summary, Fancy Nails Place has several strengths that contribute to its positive reputation, including friendly staff, quality work, reasonable prices, and knowledgeable employees. However, there are also some weaknesses that could be addressed to further improve the customer experience, such as offering alternative payment methods for tips, enhancing staff recognition, and addressing customer concerns promptly and effectively. By addressing these weaknesses, the salon can continue to build its strengths and ensure customer satisfaction and loyalty.
Best TL Reviews
I go here every couple of weeks. Everyone is friendly. They do a good job. My only "complaint " and it's not really a complaint... I wish I did not need to get cash for a tip. I use my card for everything and rarely carry cash. If I forget to bring cash, I feel bad, but I don't airways haha time to go to the ATM (and pay a fee) or go get cash back somewhere. But that's it. In like this place, prices are reasonable and the people working there are friendly.
I didn't get the man's name that did my nails!! Maybe owner (not sure) ANYWAY!!!!! He did FABULOUS!! I have had the hardest time finding someone to do natural nails. I showed him a picture and he hit them spot on! I will definitely be back!
LOVE both salons Kim and her husband own. They both show great customer service and amazing work. I will not go anywhere else. I am really suprised at any negative reviews but I guess you will have those people in every bunch. I love I can go alone and hold a conversation the entire time about anything and everything. 100% recommend to everyone that wants amazing work at affordable prices.
I'm new to acrylic nails but Kim really knows her stuff and walks me through all of it. She's very creative . Been in 4 times now and couldn't be happier! Love her .
I have had many pedicures but I have to say Hen did an amazing job! What a wonderful message on my feet and legs. Give them a chance, do not go by the bad reviews it was a great experience! Thank you Hen!
Kim has taken care of me for 14 years. I own a home improvement company and put them to the test daily and they never disappoint. BEST PLACE AND OWNER!! Her whole family are awesome but fyi she will not tolerate attitude and rudeness.
I have been going here to get my toes done every two weeks. Today she tell me she got 4 people in front of me but only one person waiting. All others getting nails done. It was 530 they close at 7 but have been there until 730........I have found someone else and moved on she funny acting and I have seen her turn other people away cause they come in with a kid.....
This review is for the Fancy Nails 2 located at the Pine Forest and Mobile Hwy shopping center. I have been here before with okay results and experience. However my last experience was horrible and I will never go back. I arrived to get a pedicure was seated immediately. The tub was filled with cold water. The girl started on my right foot. She trimmed my nails crooked. As she buffed them most the time she was buffing my toes not my toe nails. As she trimmed my cuticles she was cutting off my skin around my toes. She did this to my right foot then proceeded to do the callus remover. She then proceeded to my left foot to do the callus remover then scrubbed my left foot with a purple pad. The she started to put lotion on my legs. This is when I had had enough and stopped her and told her she hadn't done my nails on the left side or scrubbed my right foot with the purple pad. She aloe never cleaned under my nails on the right foot or filed them after trimming them crooked. I said I'm going to leave now and go somewhere else. Also I had been there in the chair an hour and this is all that was done. I should have been finished in an hour as I was the only customer getting a pedicure. I offered $10 for the girls time even though she had done a horrible job and the lady that owns the store tried to tell me to pay $15. I said your crazy. I shouldn't be paying anything! I gave the $10 and left to go somewhere else to get it done right. The owners didn't even care what was wrong, offer to fix it or apologize. This was the worst experience ever and I will never go back nor do I recommended anyone go here. If I could give this place zero stars I would!
Fancy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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