Quick Facts About Essence Nails & Spa
Essence Nails & Spa has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Attention to detail: Several customers mention that the salon pays great attention to detail. This indicates that the technicians are meticulous and strive to provide high-quality services.
2. Clean and comfortable environment: Customers appreciate the cleanliness and comfort of the nail establishment. This suggests that the salon maintains proper hygiene standards, creating a pleasant experience for clients.
3. Friendly and attentive staff: Many reviewers mention the friendly and attentive nature of the technicians. This indicates that the staff members are welcoming, listen to customer needs, and strive to meet their expectations.
4. Quick service and minimal wait time: Numerous comments highlight the salon's efficiency in providing quick service without significant wait times. This suggests that customers can typically get their nails done promptly, even without making appointments.
5. Repeat customers: One reviewer mentions being a regular at Essence Nails & Spa for five years, indicating customer loyalty and satisfaction. This suggests that the salon has established a positive rapport with some clients, resulting in their continued patronage.
Weaknesses:
1. Poor response to complaints: A significant weakness highlighted by a customer is the salon's dismissive and rude response when they reported issues with the manicure. Instead of addressing the problem, the staff members argued and blamed the customer for selecting regular polish. This reflects poor customer service and a lack of accountability.
2. Lack of durability in regular polish: Multiple customers complain about their nails peeling or the polish bubbling up and falling off within a short period after application. This suggests that the salon may not be using high-quality regular polish or might be implementing incorrect techniques, resulting in poor durability.
3. Inconsistency in service quality: Some customers mention inconsistencies in the service quality at Essence Nails & Spa. While they initially had positive experiences, there are instances where nails popped off or the service did not meet expectations. This inconsistency suggests a lack of uniformity in the salon's service delivery.
4. Inaccurate nail shape: One customer mentions that the salon did not ask for their desired nail shape and ended up giving them squared nails instead of the requested rounded shape. This indicates a lack of attention to customer preferences and attention to detail.
5. Issue of fraudulent tipping: A customer accuses the salon of tampering with the tip amount on their receipt, stealing an additional $5. This reflects unethical behavior and raises concerns about the integrity of the staff.
Based on these comments, Essence Nails & Spa has strengths in terms of attention to detail, cleanliness, friendly staff, quick service, and customer loyalty. However, weaknesses include poor response to complaints, poor durability of regular polish, inconsistency in service quality, inaccurate nail shape, and the issue of fraudulent tipping. It is important for the salon to address these weaknesses and focus on improving customer service, product quality, and consistency to ensure a positive experience for all clients.
Best TL Reviews
This is my first and last time trying Essence Nails in Rockford. I treated my mother to a manicure. The color was a beautiful bright pink & looked great, until, less than 12 hours later, she showed me how her nails were peeling. We decided to go with regular polish vs no-chip - my mom is 82 years old and not rough on her hands. I called the salon and told them about the issue, needless to say, they were not nice and said, “we only guarantee no chip polish!” Really? I’ve always used regular polish on my hands and have NEVER had a problem 12 hours later.
They offered to have us come back and they would do them again. Went back and decided to try a different color just in case the polish they originally used was bad. Again, they argued with us and told us this is what happens when you don’t use no chip. They did her nails, and again … the same exact thing happened. Only difference is … it started bubbling up and literally falling off her nails that same evening. I have no idea why this happened, but I do know 100% for sure that this is not the norm with regular polish. What is really frustrating is that they were so mean about it.
Don’t waste time at this place!
Idk how this place has any good reviews. Stand behind your work and don’t treat customers like idiots!!
I wish I would have taken pictures of the polish peeling off.
First two times I went there were phenomenal! Great attention to detail & nice, clean nails. Friendly service.
The third time was fine except two of the nails popped off within the first week, which is unusual.
Recibimos una muy buena atención. Son detallistas.
This is a really nice nail establishment. The quality is good and the techs are friendly and listen and try to meet your needs. It is comfortable and quick. I'm becoming a regular!
I always get in as quickly as they can manage (which is generally within 10 minutes, even though I never make an appointment). They do an excellent job and my nails always look great when they finish. I have been going there for 5 years. It is definitely my favorite nail salon.
This was the first time going to the nail salon. I got two full sets and one pedicure. The full sets were incorrect which I let go as they were very busy. Today as my nails started to come off the acrylic gel was put on so thick that my physical nail has cracked in half on more then one nail! I will not be going back there and I have half a mind to go get my money back!
Thiefs: They did a good job on my nails but after paying with my card and tipping 18% in cash, someone wrote in an extra $5 in the tip line on the receipt. It’s small enough amount to where it wasn’t worth my time to confront them. Some people may not even notice such a small amount of money being stolen from them, that’s probably why they only stole $5 so they wouldn’t be caught. Who knows how many times they’ve done this, but hopefully anyone reading this review will be aware of them stealing.
I decided to try this place based on my friend's recommendation. I got no chip with a manicure. I was pretty disappointed with the service I received. I wasn't asked what shape I wanted my nails to be, they did them squared and I had to file them round at home (although I came in with rounded nail shape). For the manicure, they clipped the cuticles and put oil on my hands. The oil part/massage lasted for a few seconds hence the oil wasn't absorbed/rubbed in so I was left with very oily hands that I had to wash off immediately. The no chip polish ended up being patchy and unevenly painted near the edges of the nails and nail beds. I wasn't happy with how my nails came out but I thanked them, paid, tipped and left. I really couldn't get to liking my nails so I came back the next day asking if they could change the color/fix my polish. I asked for a different color because I was afraid the one I already had on wouldn't look good the second time around. They agreed to fix them for me but in the end I was told that it was patchy because of the type of color I picked and that I changed my mind about the nail polish color so it's not their fault but they fixed it anyway.
Place Pictures
Essence Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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