Kim's Beauty & Variety Shoppe

+1 803-786-4487

4826 N Main St, Columbia, SC 29203 United States of America

Open Today: -

Quick Facts About Kim's Beauty & Variety Shoppe

The comments provide a range of perspectives on the strengths and weaknesses of Kim's Beauty & Variety Shoppe. Based on the comments, here is an analysis of the strengths and weaknesses:

Strengths:

1. Excellent customer service: Many commenters praised the new employees for their exceptional customer service. According to one comment, the new employees are sweet and went above and beyond to help a customer find what they needed. Another commenter also mentioned that the staff was professional and helpful, providing a positive shopping experience for customers.

2. Wide variety of products: Several comments highlighted the fact that the store had everything the customers were looking for. This indicates that the store offers a wide range of products, which could attract customers who prefer having their needs met in one place rather than going to multiple stores.

3. Friendly and knowledgeable employees: Sarah, an employee mentioned in one of the comments, was described as friendly and helpful. The fact that she noticed a customer's split ends and recommended a suitable product indicates that the store has knowledgeable and attentive staff who can provide personalized recommendations and advice.

4. Competitive pricing and discounts: One commenter mentioned that the store always offers discounts and is the cheapest in town. This suggests that Kim's Beauty & Variety Shoppe provides affordable options for customers, and this can be a significant strength in attracting price-sensitive customers.

Weaknesses:

1. Poor treatment by the owner: Several comments indicate that the owner's behavior is a major weakness of the store. One commenter mentioned that the owner followed them around the store, yelling at workers and customers. This behavior can create an uncomfortable environment for customers and may discourage them from returning or recommending the store to others.

2. Pushy sales tactics: One comment described an incident where the owner seemed desperate for a sale and became pushy when the customer changed their mind about purchasing an item. This can create a negative shopping experience for customers and may make them feel pressured or uncomfortable. Pushy sales tactics can also give the impression that the store is more concerned with making immediate sales than with customer satisfaction.

3. Unprofessional behavior: Another commenter shared a negative experience where they felt racially profiled by the owner due to the size of their purse. This incident indicates unprofessional behavior on the part of the owner, which can lead to customers feeling unwelcome and disrespected. Such behavior can have a significant impact on the store's reputation and drive customers away.

4. Store size and layout: One comment mentioned that the store is small and tight. While this may not be a significant issue for everyone, it could be a weakness for customers who prefer a spacious and comfortable shopping environment.

In conclusion, Kim's Beauty & Variety Shoppe has strengths in terms of excellent customer service, a wide range of products, and friendly and knowledgeable employees. However, weaknesses include poor treatment by the owner, pushy sales tactics, unprofessional behavior, and potentially cramped store layout. Improving the weaknesses could help enhance the overall customer experience and satisfaction at the store.

Best TL Reviews

Theyre new employees have the best customer service.

I haven’t been in a while because the owners followed me everywhere around the store and always was yelling at the workers and other customers

But the new people they hired are sweet. The young girl is new but she ran around that store 10 x to find me what I needed.

The change was needed. And I will be coming back !

I was glad the store had everything I was looking for, but I felt uncomfortable as I told the owner that I no longer wanted to purchase a shirt that was $22 I could sense that she took that personally, her demeanor changed. It’s almost as if she’s desperately trying to make money by insisting I make a purchase that I don’t really want because her store is making poor sales

The ladies at this store were just amazing. They seen I was having trouble looking for something and one had came right away and helped me get what I need. Very professional and great customer service

This is the worst store I have EVER been in. I walked in to purchase hair beads and as I'm looking at the beads the owner walks up behind me and stands there. I turn around and he ask can he help me. I said no I just came to get beads. Well as I'm looking I noticed that he's just standing there staring at me. I asked what was he doing and he said

waiting on you. I said I told you I don't need any help. He said my job is to stand here and watch you since you have a big purse. I said excuse me. Then I said ok I understand and I will go by my beads somewhere else. I told him I don't need anyone watching me and I walked out. Just because I'm black with a big purse doesn't mean I steal.

Store is small and tight, but they are so helpful and have everything I asked for.

Never shopping there again. It's been years since I've visited this store and now I remember why. The owner is very rude, she watches you like a hawk when you're trying to shop and rushes you to buy something. I was looking for an item and she was arguing with a customer. Never again, I'm done for real this time. Surprise they're still open.

Sarah was very friendly,it was my 1st visit and I will be shopping there more.

Sarah noticed my split ends and recommended the Glow product. I will be getting it next gisit.

I go here all the time great customer service they make you feel welcome and always giving you discounts cheapest in town I recommend customers to go here if you want a deal