Nails & Relaxation Spa

+1 631-226-2621

80 Montauk Hwy a, Copiague, NY 11726 United States of America

Open Today: -

Quick Facts About Nails & Relaxation Spa

Nails & Relaxation Spa has both strengths and weaknesses based on the comments provided. Below is an analysis of the strengths and weaknesses of the spa place:

Strengths:

1. Cleanliness: Multiple comments mention that the spa place is clean, indicating that the management pays attention to maintaining hygienic conditions. This is an important aspect, especially in a nail salon where sterilizing tools is crucial to prevent infections.

2. Efficient Service: Some customers have shared positive experiences of quick and efficient service. They appreciate the speed with which the staff completes their treatments, particularly when they are in a hurry.

3. Selection: One customer mentions the fantastic selection of colors and styles available at the spa place. Having a wide range of options allows customers to choose based on their preferences, contributing to a positive experience.

4. Skillful Technicians: A comment highlights the competency of one technician who efficiently handled an eyebrow wax and the client's ingrown toenails. This suggests that there are skilled technicians available who can effectively address specific customer needs.

5. Pricing: A customer provides information about the pricing, mentioning the cost of different treatments. This transparency in pricing can be beneficial for potential customers, helping them make informed decisions before visiting the spa.

Weaknesses:

1. Rude Staff: Several comments mention the rude behavior of staff members, including talking amongst themselves in a foreign language, rushing through treatments, and dismissing customer concerns. Rude behavior can significantly impact the overall experience and discourage customers from returning.

2. Lack of Relaxation: Some customers express disappointment that the spa does not provide a relaxing atmosphere, despite its name. They mention feeling rushed and emphasize that the experience did not match their expectations of a tranquil environment.

3. Inconsistent Quality: One comment highlights the inconsistency in service quality. While the customer had been a loyal customer, they received poor service on their recent visit, suggesting a lack of consistency in the experience provided by the spa.

4. Communication Barriers: A customer mentions feeling disregarded due to language barriers when a technician continued conversing with colleagues in their native language. This may create a sense of exclusion and can affect the overall customer experience.

5. Customer Prioritization: One customer expresses disappointment at not receiving priority as a loyal customer. They mention that new customers were given preference over them, leading to frustration and a sense of being undervalued.

In conclusion, Nails & Relaxation Spa has strengths in terms of cleanliness, efficiency, selection, skillful technicians, and transparent pricing. However, there are notable weaknesses in terms of rude staff, a lack of relaxation, inconsistent quality, communication barriers, and customer prioritization. Addressing these weaknesses could potentially lead to an improved overall experience for customers at the spa place.

Best TL Reviews

Went their on a busy Saturday. Not only were they rude but they did not sterilize their tools. STAY AWAY -

My daughter and I have been going here for years. We make our appointments and walk out very satisfied. It’s clean and staff is always very kind.

Agree with a lot of the negative reviews here. There is a pattern, you are certainly rushed. Nothing relaxing about the place. Typical factory style nail salon, get em in get ‘em out. Good spot if you’re in a hurry and not the type of person to fuss over the detail of your polish application. No website so FYI on some pricing: regular pedi $23; gel mani $35, gel and French mani add $10 ($45).

Not too bad. They do rush your "back massage" but they are clean. My pedi was okay, I didn't get the relaxation feel. More like sit down pay me see you next time.

Este lugar no lo recomiendo omg yo pague $68.00 por las uñas de mi hija y solo tenia 2 dias con las uñas echas y se le calleron 3 uñas y volvi para que se las arreglaran de nuevo a mi hija y me dijeron que tenia que pagar $15 mas para poner las 3 uñas pues me sali muy molesta eso si jamas volveré ahi y tanbien no lo recomendare a nadie este lugar

been coming here for a while now and the service i got today was ridiculous. 2 hours later and still not finished.. you would think since your a loyal customer they would treat you a little better? no, a new customer is more important…. just wow i’m at a loss of words.

This place is amazing. Fantastic selection of colors and styles. Jin super quick and efficient with my eyebrow wax and my nails have never looked better. I have ingrown toenails and she handled it like a champ. Feet have never felt so soft.

Cindy was assigned to do my nails. She was rude, constantly talking to her coworkers in her native language. I thought to myself that I will never come back here again for the way she made me feel. When it was time to put the top gel on she literally rushed through it by missing areas of the nail. I had to tell her that she was going too fast. I left and had to return because I noticed that the gel was bubbled and uneven. She had the audacity to tell me that it was fine. Never ever again will go there! They are rude and not welcoming or polite. I am the easiest person with a very friendly disposition, I guess they take advantage of people like me.