Star Nails

+1 248-620-9666

7743 Sashabaw Rd E, Clarkston, MI 48348 United States of America

Open Today: -

Quick Facts About Star Nails

Strengths: 1. Talented and skilled nail technicians: Multiple comments mention the skill and talent of the nail technicians at Star Nails. Customers appreciate their ability to execute intricate shapes and designs, and the quality of their work. This indicates that the salon has a strong team of professionals who are able to provide excellent service. 2. Clean and updated facilities: Customers consistently mention that the salon is clean and well-maintained. This is an important aspect for customers when choosing a nail salon, as cleanliness is often linked to hygiene and overall quality of service. 3. Good customer service: Several comments mention the excellent customer service at Star Nails. This includes making appointments, accommodating customers by offering earlier time slots, and being attentive to customer preferences and requests. Good customer service creates a positive experience for customers and can contribute to customer loyalty and return visits. 4. Reasonable pricing: Some customers appreciate the affordable pricing at Star Nails. This can attract customers who are looking for value for their money, and may encourage repeat visits and positive word-of-mouth recommendations.

Weaknesses: 1. Long wait times: One customer mentions waiting 45 minutes past their appointment time, indicating that the salon may have issues with managing their schedule and accommodating the number of customers. Long wait times can be frustrating for customers and may deter them from returning in the future. 2. Overcrowded and understaffed: Another comment mentions that the salon is often packed and has too few staff members to handle the number of customers. This could contribute to longer wait times and rushed services, as mentioned in one of the comments. The salon should consider hiring more staff to provide efficient and quality service. 3. Inconsistent quality: While most comments praise the quality of the service received at Star Nails, there is one comment mentioning a negative experience. This customer felt that their nails were rushed and turned out poorly. Inconsistent quality can be a concern for customers, as they may not be guaranteed the same level of service each time they visit the salon. 4. Limited availability: One customer mentions waiting until they are back in the area to get their nails done at Star Nails, suggesting that the salon may have limited availability or long waiting lists. This can be inconvenient for customers who may prefer a more accessible salon.

Overall, Star Nails has several strengths including talented technicians, clean facilities, good customer service, and reasonable pricing. However, they need to address weaknesses such as long wait times, overcrowding, inconsistent quality, and limited availability to improve the overall customer experience and satisfaction.

Best TL Reviews

Will not be returning unfortunately - After reading reviews, I wanted to try this place. Every time, it was packed (must be good right?) so I made an appointment. I still waiting 45 minutes (after my appointment time). The staff was far too few for the number of people there. The girls and guys were working non stop to try and get people in and out as fast as possible. My nails were rushed, they look horrible honestly…. It was cheap ($50 for dip nails) - but my nails still look terrible. I do not at all blame the tech who did my nails!! She was exhausted and I could tell she was stressed with trying to rush and get everyone done as fast as possible. My nails are scuffed, not the same shape, one is curled upwards, and just messy/rushed

Always have a great experience at Star Nails! They are so talented and always go above and beyond to execute shape and design! Love these they recently did for a special event

I have been going here for years and have been seeing Ivy for at least a year now. I love everything she does! The past few times i’ve gone, i’ve given her the freedom to do whatever she wanted. I cannot recommend her enough!

My first time going to this place and I will say it's very clean and all the staff is nice and I love how my nails came out and the pricing is pretty good. I will definitely be coming back again and recommending this place to my friends.

I have been going to this business for many years, and have always had good service. Ivy is my nail tech and always does a great job. The place is always clean and kept updated. I get pedicures and my nails done. If I am out of town and due for my nails done, I always wait until I get back in the area and go here as I know the quality of service is worth waiting for!

Best manicure I've ever had (and I've had manyyyyyy over the years). Wanted to try a new place. I had an acrylic fill with gel and my daughter just gel nails. Both turned out great. Excellent customer service as well (made appointment and they called me to say I could come earlier if I could).

I walked in... Tom was nothing less then impeccable with his service. Amy created my nails...she's AMAZING! I couldn't ask for a better nail tech to have do my nails! Thank you!

Update: went to star today and showed Amy another Pinterest photo. Again she did an amazing job. Adding pics. Today are the blue nails

Got a fill and a pedicure today. I brought a nail pic from Pinterest I wanted on my nails and Amy rocked it. My nails look amazing!!!!! The first pic is the one on Pinterest the second is my nails