Quick Facts About Nails Place
Nails Place has both strengths and weaknesses, as indicated by the comments provided. In terms of strengths, many customers have mentioned the excellent customer service provided by the nail technicians. The young woman named Moon specifically stood out for her exceptional care and ability to carry on a pleasant conversation with the customer while doing a great job. The technicians at Nails Place are also praised for being professional and providing a comfortable environment.
Customers have also expressed their appreciation for the attention to detail and the time taken by each nail technician. Many customers have mentioned that they have never been so impressed or excited to get their nails done, which speaks to the quality of the service provided at Nails Place.
Additionally, customers have consistently noted that the staff at Nails Place is friendly and knowledgeable in their craft. The technicians are able to replicate nail designs accurately and are willing to provide freehand designs upon request. The cleanliness of the salon has also been mentioned as a positive aspect, with customers stating that the place is clean and well-maintained.
However, there are certainly weaknesses that have been identified by customers as well. One of the major issues mentioned is the poor quality of the gel polish used at Nails Place. Multiple customers have reported that their gel polish faded and changed colors within a few days, which is a major concern for those seeking long-lasting nail treatments.
Another weakness mentioned by customers is the lack of flexibility in scheduling appointments. One customer mentioned that they had to choose from only two available times for a repair, which were inconvenient for them due to an upcoming trip. The inability to walk in for a repair at a more convenient time was seen as a drawback.
Furthermore, several customers have complained about the unprofessionalism and rudeness of the staff at Nails Place. One customer reported that their technician yanked their arm aggressively, while another mentioned that their technician used unsanitized tools and did not provide a proper manicure. The lack of cleanliness in certain areas of the salon, such as dirty sinks and soap bottles, has also been mentioned. The staff's attitude and behavior towards customers seem to have created a hostile and uncomfortable environment for some.
Lastly, the inconsistency in the quality of service has been mentioned by a few customers. While some have had positive experiences at Nails Place, others have encountered issues such as bubbly nails, chipping, and uneven thickness. This inconsistency raises concerns about the overall quality and consistency in the services provided.
In conclusion, Nails Place has strengths such as excellent customer service, attention to detail, friendly staff, and a clean environment. However, weaknesses include issues with the gel polish quality, inflexible scheduling, unprofessional behavior, and inconsistency in the service provided. These weaknesses should be addressed by Nails Place to improve the overall customer experience and retain their clientele.
Best TL Reviews
I had a great experience there. However, the gel polish faded to a greenish orange from a nice pink in 10 days. I called to get it fixed or replaced and had to pick from 2 times that didn't work for me before my trip. I couldn't just walk in to repair at a more convenient time. I don't know if I will go back or not. Never had gel polish faded and change color before
A young woman named Moon, did my toes. She was very careful (I had recently had a toe nail removed and she made sure not to hurt me in any way). Her English is excellent and we had a lovely visit while she did a great job. It was my first time there so she is the only person who has worked on me, but Moon was excellent!
This is a great place to get your nails done. Each nail tech takes time with each nail. I have never been so impressed or excited to get my nails done than when booking my appointment
My hands are ugly but they make them a little more beautiful. Super professional and I have not had 1 bad nail tech. ???? love this place.
DO NOT RECOMMEND and would not refer a friend.
Booked a GEL manicure which was smooth over the phone. We showed up on time and were immediately approached when we walked in. Sat down with colors in hand to choose from.
My technician yanked my arm to get my hand closer, twice (sorry I’m short). I was shocked as I would expect her to ask me to scoot up instead of aggressively yanking on my arm?
My daughter’s nail table had the previous customer’s nail files and nail dust still on the table and the tech brushed it off but didn’t use anything to clean the area. My daughter’s technician also immediately asked for her color but since they were so quick to seat us we hadn’t picked one out yet, which unfortunately seemed to annoy her.
Still picking colors and my technician files my nail bed and pushes my DRY cuticles back with her fingernail instead of a sanitized metal tool that I’m used to. I’m also used to soaking my cuticles first as part of the process but this was a new place so I went along.
I was told to go wash my hands. The sink and soap bottle were dirty. There was also an option to use a bar of soap…but I think you can imagine the filth of that.
My technician then starts applying clear paint and I asked if she would be willing to cut the cuticle since I’m used to that in any other manicure that I’ve ever had. She told me she did cut my cuticle, that I talk too much and implied I wasn’t paying attention. This is false. You can see in the picture my cuticle is still there.
When I asked for a natural GEL color that was transparent, my technician said no but my daughter’s technician was very helpful in finding 4 colors I could choose from so I picked from those choices.
My daughter and I were talking about the cuticle issue and her technician interrupted me to tell me they were saving us $5 by not soaking and doing a full manicure and that if we wanted to pay the full $28 we should have spoken up. This was confusing from a customer standpoint since we requested a GEL manicure on the phone, they quoted $28, they confirmed GEL manicure when they sat us, I asked for her to cut my cuticles, and then didn’t do a manicure?
At that point, I wanted to be done and out of there because of course they are talking in their language to each other and it really became kind of a hostile situation and very uncomfortable.
Within 2 min of finishing my nails, my technician greeted a recurring customer so welcomely and started working on her nails. I think the good reviews are for recurring customers that got past the initial visit? I’m not really sure.
After my daughter’s nails were done, my daughter’s technician took our payment, printed a receipt and instead of waiting until we were done signing, she just walked away leaving us at the front to sign and then….I guess leave the signed receipt on the counter? I totally regret leaving any sort of tip. We are both in the service industry and we were very generous to them!
Overall, the technicians were rude, argumentative, not apologetic, and lacked any sort of customer service skills. While they were cheaper than other options, it’s not worth it to me for the unprofessionalism, not using sanitized tools, and the dirty conditions. There are many other options to choose from…definitely try H.O.C. Nail Bar and Spa. I love them!
I LOVE this place! I go once a month and have NEVER been disappointed! Meri does a beautiful job with the nail art. I bring in a picture of something I want and she does such a great job of replicating it. I never have to worry. I get pedicures there as well. They are the bomb! You always get a leg massage and hot towels with them. Everyone is always friendly and the place is very clean. I have never seen it dirty. Availability is tight because they are so good so call way in advance! I always make my next appointment before I even leave.
Everyone is so genuinely nice and very knowledgeable in what they do.
I just had a simple summer color. If you want a special design, she will paint it on free hand.
People are friendly and the place is clean. I want to come back & try it again because the patrons were clearly regulars and loving their experience. I will say my nails were bubbly when I walked out and peeled off/chipped within a few days. They were al pretty uneven for thickness and not smooth at all- so I’m hopeful that a second trip will be better!
Nails Place Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places