Quick Facts About TL Nails
TL Nails Place, like any other business, has its strengths and weaknesses. Based on the comments provided, it is evident that there are both positive and negative aspects of the salon. In this analysis, we will explore these strengths and weaknesses in detail.
One of the strengths of TL Nails Place is their ability to correct and fix nail issues. In one comment, a customer mentioned that after complaining about the poor quality of their gel manicure, the owner personally redid their nails, resulting in a satisfactory outcome. This shows that TL Nails Place is willing to address customer concerns and ensure that they leave with a positive experience. Additionally, this comment highlighted that the owner evened out the nails and made them feel right, indicating attention to detail and professional expertise.
Another strength of TL Nails Place is the positive experience of finding a new nail salon. In the comment where the customer stumbled upon TL Nails Place by chance, they expressed their satisfaction with the service and mentioned that they would be making TL Nails Place their new nail salon. This indicates that TL Nails Place has the potential to attract and retain customers who are dissatisfied with their current nail salons, showcasing their ability to deliver a better experience.
However, despite these strengths, there are several weaknesses that have been mentioned by customers in the comments. One significant weakness is the inconsistency in service quality. Several comments expressed dissatisfaction with the overall outcome of their nails. Complaints included sharp nails catching on everything, chipped nails, and uneven application of polish. These comments highlight inconsistencies in the skill levels of the technicians employed by TL Nails Place.
Additionally, there were multiple comments regarding poor customer service and management. One customer scheduled an appointment, arrived on time, and had to wait for 30 minutes before leaving because no one showed up. This indicates a lack of professionalism and organization within the salon. Another customer mentioned that the salon smelled "unbearably bad" inside, suggesting poor hygiene practices. Such issues affect the overall customer experience and leave a negative impression.
A significant weakness highlighted in a comment was the upcharge and poor quality of service for children's manicures. The customer mentioned that the salon charged more than quoted and that the polish on their children's nails had already come off within three hours. This implies that TL Nails Place may not prioritize the quality and durability of their services for younger customers, leading to dissatisfaction and potential loss of business.
Furthermore, multiple comments mentioned rushed service and unrealistic time management. Customers expressed disappointment with rushed massages, missed appointments, and poor nail results due to rushing. These incidents demonstrate that TL Nails Place may struggle with time management and fail to provide adequate attention to each customer.
In conclusion, TL Nails Place has both strengths and weaknesses based on the comments provided. Their ability to address and rectify customer complaints, as well as attract new customers through positive experiences, highlights some of their strengths. However, inconsistencies in service quality, poor customer service and management, upcharges for children's services, and rushed service reveal several weaknesses. To improve, TL Nails Place should focus on training their technicians to deliver consistent high-quality services, improve organization and time management, and prioritize customer satisfaction and comfort. By addressing these weaknesses, TL Nails Place can enhance their reputation and ultimately increase customer loyalty.
Best TL Reviews
Got a gel manicure. My nails were sharp and catching on everything I touched. One chipped off so I went back the next day. I asked for a different operator but they said I had to use the same girl. So I let her try to fix it. Now a
day later, they're falling off again. Not happy at all.
They called me back and the owner redid my nails. They turned out very nice. He evened them out and they even feel right now. Your stars are growing.
This place was a life saver today! I came across it driving around after dropping my daughter off at dance, I had my nails done today at a different salon and was unhappy with the shape. I walked in and Lee was able to fix them. Love the shape, and I will be coming back when it’s refill time. Im making them my new nail salon. Such a great find. Thank you TL nails!!!
It was my first time trying this place. I scheduled an appointment. Went there on time. Waited for 30 mins. Noone showed up. So I left. Also, it smelled unbearably bad inside.
I think the picture says it all… I got a regular mani/pedi and it’s super sloppy and felt rushed. The technician didn’t cover the entire nail with the second coat of polish so all of my nails have super noticeable layers. Same with my toes. Spent $50 and my nails look worse than before I got them done.
Got three polishes for me and my two young daughters. It was supposed to be 61$ and was charged 69$. When called to inquire, I also mentioned 6 out of 10 of their nails were already off- three hours later. The lady said that’s what happens when you don’t get gel (my daughters are only 4 and 6). When I said I wouldn’t be coming back and not to worry about the 8$ they up charged me, she said not to worry about ever coming back, they don’t need my business. Horrible products being used- at home nail polish stays on better.
Went an hour before they closed they were in a rush got a 1 minute massage. Very disappointing
My daughter & I had an appointment for each of us at 2 on Monday May 17th. We got there there on time yet they didn’t start working on me until an hour after our appointment time, an hour and ten minutes after our appointment time they finally started my daughter. I’m not sure if they would have worked on my daughter had I not complained. This was unacceptable and highly frustrating! We missed our dinner reservation for 4:30, luckily the restaurant was accommodating to us. If you can’t keep an appointment time, don’t take the appointment! Unfortunately they did a poor job on my nails, probably because they were rushing. They’re uneven, thick and one has already chipped. We won’t be back.
Very disappointed my nails are all bumpy they weren’t even done right .
Place Pictures
TL Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places