Forever Young Beauty Supply

+1 618-452-4748

1201 Madison Ave, Madison, IL 62060 United States of America

Open Today: -

Quick Facts About Forever Young Beauty Supply

Forever Young Beauty Supply has several strengths that make it a popular choice for customers. One strength is the owner's accommodating and friendly nature. Customers appreciate the owner's willingness to help and provide assistance when needed. This creates a positive shopping experience and makes customers feel valued.

Another strength of Forever Young Beauty Supply is its competitive prices. Customers appreciate the affordability of the products, making it a preferred choice for their beauty and hair care needs. The store's commitment to offering great quality selection at reasonable prices sets it apart from other beauty supply stores in the area.

The variety of products available at Forever Young Beauty Supply is also considered a strength. Customers find a wide range of options, allowing them to find exactly what they are looking for without having to visit multiple stores. From wigs to hair care products, customers can find everything they need in one place, making it convenient and time-saving.

Additionally, the personal and attentive service provided by the older gentleman is highly valued by customers. This individual takes the time to assist customers, particularly those with unique needs, such as individuals with alopecia. His support in helping customers try on wigs and ensuring they feel happy and confident before making a purchase adds to the positive experience at the store.

However, Forever Young Beauty Supply also has weaknesses that can detract from the overall customer experience. One weakness is the lack of merchandise in the store. Some customers feel that the store does not have a wide enough selection, and the hair products available are of low quality. This can be disappointing for customers seeking a particular product or expecting a higher standard of quality.

Another weakness is the negative experience described by a customer whose mother was refused the opportunity to try on a wig. This incident highlights a lack of consistency in the store's customer service. While the previous comment praised the store's willingness to allow customers to try on wigs, this particular incident shows a different approach. Inconsistency in service can lead to a loss of trust and customer satisfaction.

Furthermore, some customers have experienced issues with returns and refunds. One customer mentioned their dissatisfaction with the seller's handling of a return through Amazon. This suggests a potential issue with the store's return policy and customer service in relation to online purchases. Poorly written responses from the seller and the lack of a full refund left the customer disappointed and deterred from making future purchases from the store.

Lastly, some customers have complained about feeling followed or monitored during their visit to the store. This can make customers feel uncomfortable and unwelcome, negatively impacting their overall shopping experience. It is essential for the store to address this issue and ensure that customers feel respected and at ease while browsing and making purchases.

In conclusion, Forever Young Beauty Supply has strengths in terms of its owner's friendly nature, competitive prices, variety of products, and attentive service. However, weaknesses in terms of merchandise selection, inconsistency in customer service, issues with returns and refunds, and customers feeling followed or monitored must be addressed in order to improve the overall customer experience at the store.

Best TL Reviews

Love love love this place. Owner is very nice and accommodating and prices are super competitive. Great quality selection. Definitely my go-to!

I have always loved this shop I’ve been going in there every now and again since I was a kid so needless to say I was very disappointed when my mother left this shop in tears, my mother who has alopecia and has no hair so she wears wigs and has regularly bought wigs and products for her wigs from this shop went in yesterday to shop for a new wig, after browsing for wigs she asked the attendant to try one on and was refused saying that they don’t do that (she never buys a wig without trying it on and has been shopping here a long time) and she needed to just like whatever she picked out as they don’t do returns after the wig has left the store, I understand the return policy but not the rudeness they have a whole station for trying on wigs (which had obviously been used that day) and my mom is always assisted in trying on her wigs by the older gentleman to make sure she is happy and confident in it before she buys it I’m not sure what happened yesterday or why she was treated that way but I am very disappointed and neither me nor my mother will be shopping here again.

Didn't have a lot of merchandise in the store. The hair looked cheap.

Oh this is my store.I love forever young.???? I have been shopping here for years and, Mrs Young is the same. The same sweet lady. So very kind to me and my children when we're there ❤️ witch is a lot but for real,,

there is a variety of everything. Go shop.

Over priced and close to early And the owner likes to follow you around I live right up the street and still go all the way to East saint louis

I purchased a wig from your company via Amazon. I disliked the way the seller handled my return. I never wore this wig and returned it expecting a full refund but instead only received partial. After two phone calls to Amazon and an email to the seller and a poorly written response from the seller which didn't make any sense, I was very disappointed the way they handled my refund or should I say lack thereof. I will never order a product from this company again.

The two old ladies followed my family around the store my whole visit and I am new to the area just sad!!

Been shopping here for years. The owner is very nice and helpful. Whatever you need, she has it!