Quick Facts About LUXURY NAIL & SPA
Strengths:
1. Customer service: The owner and staff members are described as friendly and hospitable, providing good customer service with a smile. They make an effort to match customers' requests and are attentive to their needs.
2. Cash discount: They offer a 5% discount if customers pay in cash, which is a good incentive for those who prefer using cash for transactions.
3. Availability of an ATM: The salon has an ATM, making it convenient for customers who don't carry cash and need to withdraw money on the spot.
4. Large, well-ventilated space and parking: The salon is described as spacious with good ventilation. It also has ample parking available for customers, making it easily accessible.
5. Talented staff members: Some customers mentioned specific staff members who did a great job with their services, such as D, Julie, and Kenny. This indicates that there are skilled individuals within the salon.
Weaknesses:
1. Cleanliness and sanitation: Several comments express concerns about the cleanliness of the salon. One customer mentioned that the cleanliness was not up to par, and there were flies present. Another customer mentioned receiving a towel that had nail clippings, cuticle clippings, and acrylic clippings on it. This suggests that there may be issues with maintaining a sanitary environment.
2. Inadequate response to customer complaints: When one customer raised concerns about the icy-cold water, the staff members simply added hot water without draining any, resulting in lukewarm water. Additionally, when the customer mentioned that the water was still cold, the staff member ignored the complaint and walked away. This lack of responsiveness to customer complaints can negatively impact the overall customer experience.
3. Inconsistency in service quality: While some customers had positive experiences with their manicures and pedicures, others had negative experiences. One customer mentioned the pain and poor quality of the manicure, while another mentioned that their daughter's nail snapped in half right after leaving the salon. Inconsistency in service quality can lead to a lack of trust and dissatisfaction among customers.
4. Substituting requested polishes: A customer mentioned that the salon substituted the selected nail polish with a sparkly one without their consent. This suggests a lack of attention to detail and may disappoint customers who specifically choose certain colors.
5. Eyebrow services: One customer had a disastrous experience with eyebrow services, mentioning that their brows were left uneven and too thin. This indicates a lack of skill or attention to detail in this particular service area.
In conclusion, while Luxury Nail & Spa has strengths in customer service, cash discounts, availability of an ATM, a spacious environment, and talented staff, there are several weaknesses that need to be addressed. These include the cleanliness and sanitation concerns, inadequate response to customer complaints, inconsistency in service quality, substituting requested polishes without consent, and poor eyebrow services. Addressing these weaknesses and improving overall service quality can help elevate the salon's reputation and attract more satisfied customers.
Best TL Reviews
I came for a pedicure because i got a recommendation and the cleanliness was not up to par. They advertise “All services Guaranteed 100% Sanitary” , and it doesn’t seem like it at all. I was sat in seat 1 closes to the door and a swarm of flies were in front of me, on top of that the floor around my was filthy and my water was icy cold. When i told them my water was ice cold they just added hot water without draining any which made it below lukewarm. I told the lady it was still cold before she walked away and she proceeded to walk away. Unfortunately they are one of the only open nail salons today so i will stay for my service, however i will not be coming back. When it was time for my actual service the lady brought over towels that were used on the lady from seat 4 or 5, the towel had nail clippings on it along with cuticle clippings and acrylic clippings and i had to ask for her to use a clean towel to put my feet on. I will say the lady over the phone who seems like the owner is super nice and sweet and when i walked in she immediately knew i was the phone who called for an appointment.
They are great with customer service, good with trying to match what you want, and they take off 5% of the total price if you pay in cash. Also, if you don’t have cash they have an ATM as well! Lastly, they do/make fake toe nails (powder) if you request it :)
Hospitable staff providing awesome service with a smile (I can see it through their masks)! Large, well ventilated space with a good amount of parking.
I especially like the work of D and Julie.
Check and make sure all your nails are filled the same. the older dude is excellent but the rest you better look good. My pedicure is pretty good. I get the paraffin wax.
Went in for a mani-pedi deluxe on the recommendation from a friend. Mani was extremely painful and poorly done. Pedi and it’s accoutrements were good but when I got home I found a sparkly nail polish that I had not selected. Subbing in polishes when you don’t have what is requested has become the local norm. Don’t go.
Lucy did my daughter’s pedicure it is was good.
Kim did my pedi she didn’t scrub or put any moisturizer.
Kenny did both our sets he did great.
We just
Got home from the shop and my daughter nails snapped in half ????.
I’m always happy with my nails and pedicures here. The shop is clean and the staff is really friendly…even more so when they get to know you.
Don't let them anywhere near your eyebrows. I have naturally full & well shaped brows. I came in for a full set & a pedicure but decided to get my brows done also so I wouldn't have to stop somewhere else . Terrible mistake. I only needed basic cleaning up. I left with thin uneven brows. So thin they look drawn on. . I've never experienced anything like this. one is very noticeably higher than the other one. It's a disaster. I was so upset I didn't even get my nails or toes done. It will take months for my brows to grow back
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LUXURY NAIL & SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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