Aiken's Barber Shop

+1 803-270-1157

127 Laurens St NW, Aiken, SC 29801 United States of America

Open Today: -

Quick Facts About Aiken's Barber Shop

Strengths: 1. By appointment only: This allows for better time management and efficiency, as customers can ensure they have a guaranteed slot for their haircut. It also reduces waiting times and creates a sense of exclusivity. 2. Professional staff: Having a professional staff ensures that customers receive high-quality service. Professionalism instills trust in customers and gives them confidence that they will receive a skilled haircut. 3. Clean and pleasant atmosphere: A clean and pleasant atmosphere creates a welcoming environment for customers. It contributes to a positive experience and encourages customers to return. It also enhances the overall image of the barber shop. 4. Enjoyable experience: Multiple comments mention that customers enjoyed their visit and had a pleasant experience. This is crucial for customer satisfaction and loyalty. Creating enjoyable experiences increases the likelihood of customers becoming regulars. 5. Affordable prices: One comment mentions that the prices at Aiken's Barber Shop are lower than nearby chain establishments. This can be seen as a strength, as it attracts customers who are looking for quality haircuts at affordable prices.

Weaknesses: 1. Appointment scheduling: While the appointment-only system can be seen as a strength, there is also a comment mentioning a negative experience with scheduling. The customer had an appointment but was asked to wait for a walk-in customer. This inconsistency in appointment management can lead to dissatisfaction and confusion among customers. 2. Rushed service: One negative comment mentions a rushed hack job that took only 10 minutes. This suggests that there may be instances when the stylists prioritize speed over quality. Rushed service can result in poor haircuts and unhappy customers. 3. Lack of consultation and communication: The same negative comment mentions that the stylist did not communicate properly during the haircut. The customer was not asked how they wanted their haircut and was not shown the finished result in the mirror. Lack of communication and consultation can lead to misunderstandings and dissatisfaction with the final haircut. 4. Poor outcome: The negative comment also mentions dissatisfaction with the haircut, especially with regards to the fade and the styling. This translates to a lack of skill or attention to detail on the part of the stylist. Poor outcomes can lead to negative word-of-mouth and a decrease in customers. 5. Inconsistent customer service: The negative comment highlights the disrespect the customer felt during their visit. This suggests inconsistency in customer service, as other comments praise the staff's professionalism and friendliness. Inconsistent customer service can lead to a lack of trust and loyalty from customers.

Overall, while Aiken's Barber Shop has strengths such as appointment-based scheduling, professional staff, a clean atmosphere, enjoyable experiences, and affordable prices, it also has weaknesses in appointment management, rushed service, lack of consultation, poor outcomes, and inconsistent customer service. Addressing these weaknesses can help improve the overall reputation and customer satisfaction of the barber shop.

Best TL Reviews

By appointment only. Professional staff.

Clean and pleasant atmosphere. You will enjoy your visit and become a regular customer.

Good Old Rockytop! Cheered for your Vols all day even though you know it's against my religion brother! Sure am glad i dont have to wear an orange dress! Lost a phone and your number my friend- and I don't Book my Face. Please call the Publick House in Columbia so we can re-connect. If you don't know who to ask for, ask Bobby at the Junction.

Service was amazing (Betty was my stylist) and at less than the price of nearby chain establishments. I will be returning here. I’ve never liked getting my hair cut; but this experience was perfectly enjoyable.

Mark is phenomenal! My husband and my stepsons go to him for their haircuts! Just make sure to schedule an appointment; he books up quick!

I was able to get a same day appointment with Lori. She did a great job. This is the best haircut I have had since moving to Aiken 3 years ago. Enjoyed looking at the golf decor. Parking was easy and everyone was more than nice. I would recommend anyone to give them a try and see for yourself.

First time getting a haircut here. I had a wonderful experience. I didn’t really know how to explain my hair, and she gave me the best haircut I have had that I can remember. Also, the golf memorabilia was nice to look at and talk about during my visit. I will definitely continue to get my haircut here. Thank you for the great service!

New to this area as I moved from Grovetown. Figured I’d try to find a barber closer to me. That was a mistake. Setup an appointment for 0745. I show up almost 10 minutes early. The barber takes a walk in customer as I walk in, then proceeds to ask me who my appointment is with and at what time. Me who has the appointment is told to wait for the walk in to go first. Red flag right there, which I almost wanted to walk out just based off of that and I really wish I did to save myself from what comes next. Barber spent 20 minutes on the walk in client, chatting it up taking his time. Obviously cared about this client. But when my turn comes I get a rushed hack job that took maybe 10 minutes. NEVER have I had someone ask me how I want my haircut while not turning me to face the mirror so we can discuss it. NEVER have I had someone finish my haircut then not show me in the mirror. Ask him to barely touch the top and dude proceeds to take the scissors and just start chunking away, not lining up straight nor with a comb over. Don’t even get me started on how bad the fade looks. So ashamed that I don’t even wanna upload a picture for proof. There is no fixing this. Now I get to walk around for the next few weeks looking like a complete fool in a high profile area. Wow. Thanks! Never again will I come here and I’ll make sure to let others know the same. Don’t call me or message me to ask me to remove this review because I won’t. You deserve it after that disrespect.

Best cut I've ever had!! Otw home to Aiken now to get a cut!