Quick Facts About PT Nails & Spa
PT Nails & Spa has several strengths and weaknesses based on the comments provided.
One of the strengths highlighted by a customer is the positive experience they had with a particular nail technician. The customer appreciated the personalized service and the technician's commitment to improving his skills. This shows that there are skilled and dedicated staff members at PT Nails & Spa who prioritize customer satisfaction.
Another strength mentioned by a customer is the attention to detail and the extra services provided, such as a light massage after the nail treatment. These additional touches contribute to a positive overall experience for customers.
On the other hand, there are some notable weaknesses mentioned. One major complaint is the issue with pricing. A customer expressed dissatisfaction with being charged extra for removing gel polish and filling acrylic nails when they brought their own regular nail polish. This inconsistency in pricing can be confusing and frustrating for customers. Additionally, the customer's complaint about the owner's unsympathetic response and lack of communication about price increases reflects poorly on the customer service provided at PT Nails & Spa.
Another weakness highlighted by a customer is the poor customer service they experienced during their visit. The customer witnessed other customers being ignored and treated poorly, particularly customers who were black women. This indicates a lack of professionalism and a failure to treat all customers equally. Such behavior can drive customers away and harm the reputation of the business.
In terms of appointments and scheduling, there were mixed experiences reported. Some customers were pleased with the timeliness and efficiency of their appointments, while others faced issues with technicians not showing up and having to wait for a long time. This inconsistency in appointment management suggests a need for better communication and organization within the salon.
Overall, PT Nails & Spa has strengths in providing personalized service, attention to detail, and creating a positive atmosphere during treatments. However, they also have weaknesses in pricing consistency, customer service, and appointment management. These weaknesses can have a negative impact on the overall customer experience and may lead some customers to seek services elsewhere.
Best TL Reviews
I was a walk in while my husband got his haircut next door. I was actually skeptical and hatted the fact that I had to go somewhere other than my regular place but I was pleasantly surprised. When I walked in they were focused on others but after I was greeted and seated with a nice man at chair #4 (I’m sorry I didn’t get his name), he asked what I was getting done and proceeded to check with me asking if everything was okay or if I liked it. Through our conversation I learned that he values his job and tries to make sure he’s improving every day and that’s really important to me. I do think it would be nicer if there was more organization around as I did notice things pulled up on the wall but I was pleasantly impressed and next time my husband comes and get his hair done I’ll tag along too!
Be careful on the pricing! I have acrylic nails that I get filled every 2-2 1/2 weeks. The last time I was there for a fill they charged me extra to remove the gel and to fill the acrylic because I brought my own regular nail polish and didn’t get gel again! If I would’ve got gel they would’ve charged me an extra $10. Wait, what? You still have to remove the gel to get to the acrylic! Why did they charge me $35 if a fill is $25? I should’ve just got the gel! Same price as my own polish! Look at the pricing I’ve attached and tell me this makes sense? I can understand if I wasn’t getting any service done at all and have them take off the gel and acrylic. But really?!?! When I called the owner to ask “why”she was unsympathetic and laughed. I asked her what was funny she said “all prices are going up” and she hasn’t gotten the new sign yet. I told her it’s not nice to over charge without telling a customer in advance! It’s sad because I really like my nail lady, it just so happens she was on vacation that week and I got a different lady. I’m certainly not worried about $10, but it’s the principle. I dislike nothing more than getting ripped off. I’ll be looking for a new nail salon!
Customer service is abysmal. I went in for an eyebrow wax, she said “it’ll be $10 this time but $12 next time” because when she was done I looked in the mirror & asked her to take an additional 2 seconds to pluck one eyebrow hair that was going in a completely different direction. I watched a customer (who had an appointment) come in & not be greeted. When someone finally did greet her (after 15-20 minutes) she was understandably frustrated. They didn’t like that & continued to ignore her until she left. I also watched as another person was told that her “fingers were crooked” and that the design that she requested was ugly & to choose another design next time. These incidents were all on separate occasions. Every single customer was a black woman: they’re biggest clientele base & the reason shops like this are even in operation. They tend to forget that. Treat ALL customers with kindness & respect! Every. Single. Time. We don’t owe you our hard earned dollars & we’re not our grandparents, we will take our money elsewhere until you’re forced to go elsewhere. Do better. Be better.
Usually I’m iffy with trying new places but I was absolutely pleased with this one. The time and detail she took on my nails and the light massage after was such a plus. I will definitely go back , so in love with this changing set !
12/31/2022. The info below is a review I left this time last year. I stupidly tried to give this salon another chance at redemption and I booked with a tech a week in advance. This tech was a no show for our 9am appointment. I sent her 2 messages and both were in responded to. At this point an hour passed I called her and this too went unanswered. She responded shortly after by saying that she had a “emergency” and forgot to text her clients. Ummm ok. The salon owner then approached me by offering me a longer wait time but offering he or his wife to complete the service. His wife arrived and asks to view the design I’m interested in, I did and she stated it was “easy” to do. Ok great then proceeds to make me wait an additional 20 mins. I left with nothing but HOPE that another salon could service me at short notice on a Saturday/NYE weekend.
To any future clients, be certain to schedule/book with an experienced technician. Which is usually only one of the first 4 stations. While this establishment is professional their quality and communication are lack there of. I waited 1 hour an 30 mins as a walk in client with a service request of a spa pedicure & overlay on 2 toes. I was escorted to the pedicure station and requested overlay a second time, this time to my servicing technician, along with showing photos for reference. She stated, my toes were good and didn’t “need it”. I kindly asserted that I indeed wanted overlay.
It wasn’t until my pedicure was complete that the technician informed me she wasn’t capable of overlay application & that I would have to wait a second time for another tech to complete the service, I obliged. The second tech took one look at my feet and too commented on my lack of “need” for overlay. At that point I was displeased and declined the application. Once my service was completed I expressed my dissatisfaction to the owner Lena, who did not seem to have any empathy toward the matter. Beware!
Made an appointment and people walked in with no appointment and were helped while we waited. She clearly had no appointment as they told her she could get it done tomorrow, but she told them she'd get them done today. She walked herself to a pedicure chair and sat down. Guess that means you go first here even if someone has an appointment. Won't be back here again after going for about 7 years.
I had been needing a new place to get my nails done and having the worst of luck when my coworker recommended PT Nails. Her nails were always fabulous and on point. They always seemed to last her forever. I've now been going here since July. I never leave dissatisfied with my nails, the design, or the experience.
My favorite place Lena & Nana ❣️
Place Pictures
PT Nails & Spa Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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