Quick Facts About PN Nails
PN Nails has several strengths and weaknesses based on the comments provided.
One of the strengths mentioned by multiple customers is the skill and expertise of the staff. They are praised for their knowledge and ability to perform various services such as nail art, eyebrow waxing, and pedicures. Customers appreciate that the staff members are professional and detail-oriented, ensuring that the services are satisfactory. This indicates that PN Nails has built a reputation for providing high-quality services, which is an important strength for any nail salon.
Another strength mentioned is the convenience of being able to walk in without having to wait long. Multiple customers mentioned that they were able to get their services done immediately or with minimal wait times. This is a definite advantage as it saves customers time and allows them to get in and out quickly. Additionally, the mention of being able to watch TV shows and have fun during the services indicates that PN Nails creates a comfortable and enjoyable atmosphere for their customers.
Customer loyalty is a significant strength for PN Nails. One customer mentioned being a consistent customer for over 10 years, indicating that the salon has managed to maintain a strong customer base over an extended period. This could be attributed to the expertise of specific staff members, such as Mai and Tina, who have built a reputation for their skills. Customer loyalty is crucial for the success of any business, as it indicates that customers are satisfied with the services provided and are willing to continue patronizing the salon.
However, there are also some weaknesses mentioned in the comments. One recurring complaint is the lack of seating space for taller individuals. One customer specifically mentioned being 6'4" and feeling squeezed in the seats. This can be a significant issue as it affects the comfort of customers during their visits. It might deter taller individuals from returning to PN Nails, resulting in lost potential customers.
Another weakness mentioned is the issue of pricing. One customer expressed dissatisfaction with being charged $35 for a polish change, considering it to be an excessive amount. This can be a significant concern as high prices may deter new customers and even drive away long-time customers who feel that they are being overcharged. It is important for PN Nails to ensure that their pricing is reasonable and competitive with other nail salons in the area.
Customer service is a weakness highlighted by multiple customers. One customer specifically mentioned missing a staff member, Tina, who provided excellent customer service. Other customers felt that the owner treated them poorly and acted as if their money was not valued. This negative perception of customer service can impact the overall experience for customers and deter them from returning to PN Nails.
Cleanliness is another weakness mentioned in the comments. One customer suggested that the salon should focus more on cleaning the feet and perfecting the nails instead of worrying about receiving tips. This indicates that the customer observed cleanliness issues and believes that better attention to cleanliness is needed. Maintaining a clean and hygienic environment is essential for any nail salon, as it directly affects the health and safety of customers.
In conclusion, PN Nails has several strengths, including skilled and knowledgeable staff, convenience for walk-in customers, and customer loyalty. However, there are also weaknesses, such as limited seating for taller individuals, pricing concerns, issues with customer service, and the need for better cleanliness. Addressing these weaknesses can help PN Nails improve the overall customer experience and further strengthen their reputation in the industry.
Best TL Reviews
I love coming here. Only issue I have is the seats don’t go further back. I’m 6’4 and it’s a squeeze. The ladies are awesome and they know what they’re doing.
I always come in as a walk-in to get my eyebrows waxed, never a wait time, always in and out in 5 minutes. Me and my fiance got our first pedis here as a walk-in as well and the staff were amazing, they did everything they could to make us feel comfortable and have fun. Loved watching the Steve Harvey show during the service and laughing with them. Will never go anywhere else as long as I live in this area!
I have been a consistent customer of PN nails for 10+ years.. back when they were beside the dollar general. Mai and Tina were the only 2 I would let touch my nails and eyebrows! I left after Tina left the shop because quality lacked and come back occasionally. Well unfortunately that ends TODAY. I went in for a polish change .. no design or anything and they charged $35! For a polish change! Absurd! Never again.
They need Tina back only person that knew what customer service was Nora is sweet also the owner always treats me like my money isn’t good enough everytime! ALWAYS ACTS BOTHER as if I disrespected her in the past never have I …..That’s y I don’t really go unless it’s a Sunday and my last option I use to love this place and I also traveled far to get there.
They did pretty good with the feet however if they focus more on cleaning your feet and perfecting the nails and stop trying to worry if somebody going to give them a tip or not you only get tips if you do a good job and people don't know that you're not expecting a tip and then if someone give you a tip don't look at it as if it's small because you already getting paid for the job I watched them and observed and they really need to focus more on doing a good job and everything else should fall in place
They took me as a walk-in and helped me immediately... It was a slower time near close. I was assisted by T and he did an amazing job! Very professional and detail oriented on my full set of gel nails. He made sure they were satisfactory before he was done. Highly appreciated and recommended!.
So I went in at 11:20 to get a soak off(6 nails) there was a bit of a wait but I figured it’s only a bowl of hot water with acetone in it….well it’s now 12:01 and I still haven’t been acknowledged so I decided to leave. I don’t expect to cut the line but honestly I could’ve been soaking the entire time while someone else was getting serviced….first
and LAST time going over something as simple as time management and communication????
Really enjoyed my experience here, Nora was great! She took her time and I got exactly what I wanted! It’s been hard to find a person to do my nails the way I like them. Will definitely be coming back here!
Place Pictures
PN Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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15. Nail Palace