Quick Facts About Top Nails
Top Nails Place has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments and address each aspect:
Strengths:
1. Long-term customer satisfaction: One comment states that they have been going to Top Nails Place for over 10 years, which suggests a level of customer loyalty and satisfaction. This indicates that the salon must be doing something right to keep customers coming back for such an extended period.
2. Attention to detail and personalized service: Another comment mentioned that the salon takes their time and makes the customer feel special. This emphasis on providing a personalized experience can contribute to customer satisfaction and loyalty.
3. Time-saving services: A positive comment mentioned that the salon offers a combination of nail and eyebrow services, allowing customers to save time by getting multiple treatments done at once. This convenience can be a selling point for busy individuals.
4. Color choices and simple nail art: One customer commended the salon for having a wide range of colors to choose from and offering simple nail art. This indicates that the salon caters to different preferences and provides options for customers seeking more creative designs.
5. Durability of nails: A satisfied customer mentioned that their nails from Top Nails Place have not broken despite being subject to demanding activities. This suggests that the salon may utilize techniques or products that result in longer-lasting and durable nail enhancements.
Weaknesses:
1. Inconsistent quality: Several negative comments suggest a lack of consistency in the quality of services provided. For example, one customer complained about not receiving the desired nail design and being charged a higher price. Another customer mentioned that their shellac manicure was not smooth and had bumps.
2. Customer service: Some customers were dissatisfied with the customer service at Top Nails Place. Complaints included employees not listening to customer preferences, being rude, or not providing a satisfactory response to complaints or requests. These instances of poor customer service can contribute to a negative overall experience.
3. Lack of proper nail preparation: One customer stated that the nail technician did not properly file, push back cuticles, clean under nails, or remove calluses during a pedicure. This indicates a lack of attention to detail and could result in unsatisfactory results for customers.
4. Old and clumpy products: A customer commented on the use of old gel polish that had to be thinned out with acetone. This suggests a lack of attention to product quality and can affect the final appearance and durability of the nail polish.
5. Price discrepancies: One comment mentioned a price increase without clear justification, which can be frustrating for customers and give the impression of unfair pricing practices.
In conclusion, while Top Nails Place has some strengths such as long-term customer satisfaction, attention to detail, time-saving services, a wide range of color choices, and durability of nail enhancements, there are notable weaknesses in the areas of inconsistent quality, customer service issues, lack of proper nail preparation, product quality, and price discrepancies. Addressing these weaknesses could help improve the overall customer experience at Top Nails Place.
Best TL Reviews
I have been going here for over 10 years. I love this place always takes their time and makes me feel special. Every time i go somewhere else some how my nails come out messed up.. and i can get my eyebrows waxed at the same time. Such a time saver!
The lady was really rude and didn’t listen to what I wanted then she had someone else do it so then after the change in person the price went up by $10. They were using gel polish and drying it with a fan. You can tell the polish is old because it’s clumpy and they had to add in acetone to thin it out.
I wish I had read more of the reviews before coming here!
The male employee here was not friendly, both to me and another customer.
I had a sub par pedi. The mail tech did not file my nails, push back cuticles, didn’t clean under nails, and barely removed calluses. I asked her and she said she did. My nails were not wiped before apply polish (after lotion and scrub was put on them). When you do gel polish over nails that are not prepped properly, the polish will not last. I don’t expect these to last long.
$55 for gel pedicure, only allowed “1 or 2” paper towels per wash ????
My last experience was not a good one ???? I didn't get the design I wanted and was charged 120.00 I will not ever go again.
I paid $35 for a manicure and 2 coats of shellac. The shellac was not smooth, and was full of bumps. Not impressed.
Very Happy And highly recommend. Affordable, Professional and allot of color choices. They do some simple nail art as well. No dipping powder though. Great little place check it out.
Been going here for years and every time I go then I love how they always give me exactly what I want. They do an amazing job on my nails and they’re gentle and cautious around the cuticle areas. Would definitely recommend to anybody looking to get they’re nails done.
Top nails is the best anytime I get my nails done I go there they are polite and have a since of humor they are quick and the nails have never broken on me I work in a conveyance store doing all kinds of things that should have broken them but hasn't I got them done two weeks ago and not one of them have broken thanks top nails your the best
Top Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
13. Nails 2