Elegant Nails & Spa

+1 508-234-6060

1221 Providence Rd, Whitinsville, MA 01588 United States of America

Open Today: -

Quick Facts About Elegant Nails & Spa

Elegant Nails & Spa has received both positive and negative feedback from customers. Based on the comments provided, the following are the strengths and weaknesses of the establishment:

Strengths: 1. Variety of Services: Elegant Nails & Spa offers a variety of services, including dip powder, gel manicures, pedicures, spa pedicures, and full sets. This allows customers to choose the service that best suits their needs and preferences.

2. Affordable Prices: Several customers mentioned that the prices at Elegant Nails & Spa were reasonable, such as $50 for a dip powder manicure. This affordability attracts customers who are looking for cost-effective nail treatments.

3. Clean and Professional Environment: One customer mentioned that the salon was clean and professional-looking. This indicates that Elegant Nails & Spa pays attention to maintaining a hygienic and welcoming space for their customers.

4. Meticulous Nail Technicians: According to a customer, the nail technician named Andy provided great customer service and produced high-quality results. This indicates that there are skilled and meticulous technicians at the salon who can deliver satisfactory outcomes.

5. Personable Staff: A customer mentioned that everyone at the salon was personable and friendly. This suggests that the staff members create a positive and welcoming atmosphere for clients.

Weaknesses: 1. Rushed Service: Multiple customers mentioned feeling rushed during their appointment and not receiving the attention they expected. This indicates that Elegant Nails & Spa may not prioritize providing a relaxed and unhurried experience for their customers.

2. Inconsistent Quality: Some customers expressed dissatisfaction with the quality of the services they received. Complaints included uneven and chunky nails, poor shaping, and chips shortly after the treatment. This suggests that there may be inconsistencies in the skills of the technicians or in the quality control measures taken by the salon.

3. Lack of Focus: A few customers mentioned that the technicians spent more time on parts of the body other than the feet during pedicures. This lack of focus on the desired treatment area can lead to customer dissatisfaction and a feeling of being ignored.

4. Lack of Professionalism: Some customers mentioned witnessing arguments between staff members, incomplete services, and being left unattended. This lack of professionalism reflects poorly on the salon and can result in negative experiences for customers.

5. Long Wait Times: One customer mentioned waiting for 15 minutes in cold water before receiving service. Additionally, another customer mentioned that their manicurist was pulled away during the appointment. These instances indicate that Elegant Nails & Spa may struggle with managing wait times and staffing issues.

In conclusion, Elegant Nails & Spa has strengths such as a variety of services, affordable prices, a clean environment, skilled technicians, and personable staff. However, there are weaknesses in terms of rushed service, inconsistent quality, lack of focus, lack of professionalism, and long wait times. By addressing these weaknesses, Elegant Nails & Spa can enhance the overall customer experience and improve their reputation.

Best TL Reviews

I picked out a super glittery dip powder, it was like a graying black with silver sparkles, it looks great until they buffed out the nails and buffed the glitter out, for some reason they had me put my hands under the gel light, ive never had that before, and when they were fishing they look and feel like pavement, they are the worst but I only paid 50 for them so I guess I paid for a cheap dip

I’ve been coming here for YEARS. A lot of turnover but it has been great! Today my daughter and I received a spa pedicure ($40) each. I had mine done by Michael and was not impressed. For about 20 minutes he was rubbing my shins and never really focused on the feet which is odd. He was to engrossed in his conversation with his coworker ( working on my daughter) usually service is great but today we felt very rushed and ignored.

Ive been living in Whitinsville for quite a while and I had never been here before. I went with a friend you know to catch up on things. She got regular manicure and pedicure and I ended up getting gel manicure and pedicure. On day 3 my nails were already chipped and peeling. My friend’s nails are doing better than mine not chipping and hers was a regular polish. For the amount of money I spent here it was cheap quality. I didn’t like it here although the foot massage the gentleman gave me was really nice but that’s about it! I spent a lot of money here and left a tip. I’m never going back there again. Waste of time and money. Not only that everything was rushed they were doing both the manicure and pedicure at the same time while I was sitting in the pedicure chair. Not comfortable or professional at all.

Very disappointed, the gentleman man doing my pedicure didn’t spend anytime during my spa pedicure focusing on massaging my feet only my shins for about 20 mins. Stopped periodically to talk with his co worker. Not professional at all and a waste of time and money. I wanted to go and enjoy an afternoon w my mom and ended up leaving very dissatisfied and not what I wanted to spend $53 for the services I received. Will not be going back here. I’ve had bad experiences with manicures and decided to give them a second chance with pedicures but they just don’t seem very interested in their job being done well.

Today was my first time and will not be returning. I asked for a gel full set and that’s what I got but poor quality and not happy. My nails are very uneven and chunky in some spots, also worse coffin shaping i have ever gotten. For $70 I expected a nice full set.. going all the way to Worcester to get them taken off! !! Deff never recommending to anyone!

The absolute best nail spa in town. Everyone is so personable. Clean and relaxing environment. Ty does the best spa pedicure I have ever had. Love this place ♡♡

Worst salon. I was kept waiting soaking in cold water for 15 plus minutes. If that wasn’t bad enough the manicurist who was doing my finger nails got pulled away. They asked if someone else could do my polish. I said yes. She only partially completed it never put top coat and left me to dry for 20 minutes and never came back. Women were arguing with each other. Not a place I will visit again. Buyer beware!!

I've had a few sets of stilleto nails from other nail salons in the area and wasn't overly impressed. Came in to this salon as a walk in and was immediately taken with no wait. They have a large selection of gel polish to choose from, and the salon was both clean and professional looking. I highly recommend Andy! He was so meticulous and I am over the moon with how my nails turned out! Great customer service and awesome quality for the price; I won't be going anywhere else from here on out!