Quick Facts About Fancy Nails
Fancy Nails place, located in St. Helens and Scappoose, has received a mix of positive and negative comments from customers. This analysis will provide an evaluation of the strengths and weaknesses of Fancy Nails based on these comments.
One of the strengths mentioned by multiple customers is the friendly and patient staff. In the first comment, it is highlighted that the nail technician was patient and had fun getting creative while assisting a teenage customer. Another comment mentions the entire staff being hardworking, super friendly, and competent. This positive customer service contributes to a welcoming and enjoyable environment for the customers.
The quality of work at Fancy Nails is also mentioned as a strength. Several comments express satisfaction with the nail services provided. One customer mentions that Jennifer, a nail technician at Fancy Nails, does amazing work and has been going to her for years. Another customer states that they have been going to Fancy Nails for four years and have always been happy with the results. The longevity of these customers' loyalty indicates the consistent quality of the services provided at Fancy Nails.
The ability of the staff to handle difficult customers is another strength mentioned in the comments. In one instance, a rude and disrespectful customer raised her voice and complained about her nails, despite them looking amazing. The staff at Fancy Nails remained professional and offered solutions to address her concerns, even offering a discount and free fixes when possible. This shows the professionalism and dedication of the staff, as they strive to maintain good customer relations.
The cleanliness of the salon is mentioned by one customer as a positive aspect of Fancy Nails. The customer states that the salon is clean, a factor that is important for customers when deciding where to get their nails done. A clean environment not only contributes to the overall experience but also ensures the safety and hygiene of the customers.
The owner's friendly nature is praised by one customer, further highlighting the positive experience provided at Fancy Nails. This suggests that the owners play an active role in creating a positive and welcoming atmosphere for customers.
However, there are a few weaknesses that can be identified based on the comments. One customer expressed disappointment in not receiving the service they specifically requested. They mentioned paying for cat-eye nails and magnetic polish but not receiving these services as desired. Additionally, the customer found a communication barrier with the nail technician when they attempted to discuss the issue. This suggests a need for improvement in communication skills among the staff to ensure customer satisfaction.
Another weakness that can be inferred from the comments is the limitation on the number of colors for nail designs. One customer mentioned that the nail technician could only use a maximum of four colors, which restricted their choices. This limitation may affect customer satisfaction, especially for individuals seeking more complex or intricate nail designs.
In conclusion, Fancy Nails in St. Helens and Scappoose has several strengths, including a friendly and patient staff, high-quality work, the ability to handle difficult customers, cleanliness, and a welcoming owner. However, weaknesses identified include a communication barrier with some staff members and limitations on the number of colors for nail designs. By addressing these weaknesses, Fancy Nails can further improve and provide an even better experience for their customers.
Best TL Reviews
Brought my teen in to get our pride month themed nails done. The nail tech said she wasn't able to paint the whole rainbow (no more than 4 colors), but she was very patient with my teen as they tried to figure out what they wanted. The nails came out super cute for the both of us, and the nail tech clearly had a lot of fun getting creative. These aren't the greatest nails I've ever gotten, but for a small town shop, they get the job done with a smile and kindness.
I got my nails done by Jennifer today and it was amazing. I like my nails super short so if they aren’t done just right they look funny! Jennifer and her staff are hard working, super friendly, and very competent!! I never have a bad experience at Fancy Nails in St. Helens.
This is the absolute best place to get your nails done in St Helens and Scappoose that I have personally found. I have been going to Jenny for my dipped nails for over 3 years now. And it is the only place I will go. I would drive to St Helens even when I didn't live out here just to have her do my nails.
I’ve been going to fancy nails for about 4 years now and I’ve never been disappointed, they do amazing work. Today I got a full set and I’m so happy about the way they came out!! But today I witnessed a very rude disrespectful customer with no patience at all. She scheduled a manicure and came in demanding a full set. Lady’s you know the two are very different and a full set is double the time as a manicure. When her nails were done she did nothing but complain. I saw her nails myself and the picture she showed John for him to do and they looked identical other than the color! Which the correct color was grabbed that she originally asked for and matched the photo and she decided she didn’t want that color and instead a coral/ salmon color instead... at the end she raised her voice at them saying how it was so horrible etc. I watched it happen as well as how her nails looked and they looked amazing. So FYI if you come in wanting a full set when you call clarify you want a full set and if you know what kind of full set you want why not mention that too but if you want a manicure don’t come in expecting them to be able to make the time for you to get a full set instead. Fancy nails is an amazing business, they Work nonstop and past their closing time to make sure the job is done. If you’re unhappy if they have the time they will fix it, if they don’t they ask you to come in again and fix it as well as give you a discount. Another amazing thing fancy nails does is give you free full sized items (not drug store) makeup, perfume, lotion, eyeliners etc. big name brands like Mac as well as many Victoria secret lotions and bath and body works and many others. They cherish their customers and give them a great time.
Best set of nails I've ever gotten!!!! I've had them on 5 weeks WITH NO FILL (haven't had time due to holidays) and they aren't in the least bit loose and don't even look bad with the grow out!! Friendly staff. Clean place. Decent prices. I'll be back!!
I love getting my nails done here, the owners are really nice.
The experience for the most part was awesome better than most salons I've been to only downfall is I paid for cat eye nails and never got them. I picked out magnetic polish and she never even use the magnets. I'm a little bothered that I paid for it and didn't get what I wanted then when I asked her about it she couldn't understand what I was saying... The communication barrier needs to be broken a little bit, otherwise great service and I'd like to come back and give it a five-star instead of a 3
I finally tried this salon. I'm so glad I did. Jennifer was WONDERFUL. Super nice, quick yet efficient. I have EXTREMELY sensitive cuticles and she took VERY SPECIAL CARE without my even asking. She discussed with me about special services I'm going to need in the near future and was so excited about the "bling" she's going to put on my nails. There was a wedding party there getting pedicures and I witnessed the wonderful treatment they all got and the good time they had. I'm now excited about getting a pedi too.
Thank you Jennifer for your amazing service.
Susie
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Fancy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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