Cozy Nails & Spa

+1 503-598-6800

15943 SW Hall Blvd, Portland, OR 97224 United States of America

Open Today: -

Quick Facts About Cozy Nails & Spa

Cozy Nails & Spa has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the place, let's analyze the comments:

Strengths:

1. Clean environment: The first comment states that the environment at Cozy Nails & Spa is very clean. This is an important aspect for a salon as it ensures a hygienic and pleasant experience for customers.

2. Calming vibe: The first comment also mentions the overall vibe of the place being super calming. A relaxing atmosphere is often sought after by customers when visiting a spa or salon, as it enhances the overall experience.

3. Timely service: The second comment mentions that the salon was able to accommodate the customer's request for a specific time frame and deliver beautiful results. Providing timely service is crucial for customer satisfaction, especially when they are in a rush.

4. Nail quality: The second comment is also positive about the nail quality, mentioning the perfect thickness and natural curve. Good nail quality is a key factor for customers who want long-lasting and aesthetically pleasing results.

5. Helpful and patient staff: The sixth comment highlights the staff's helpfulness and patience, specifically mentioning how they assisted a customer with a leg injury and provided extra care. This showcases good customer service and going above and beyond to create a positive experience.

6. Positive referral: The sixth comment also mentions the customer referring the salon to everyone. Word-of-mouth recommendations can be a strength for a business and can contribute to attracting more customers.

7. Customer loyalty program: The seventh comment notes that the salon now offers punch cards, providing an incentive for customers to return. Loyalty programs can help retain customers and foster a sense of appreciation.

Weaknesses:

1. Lack of attention to detail: The third comment mentions disappointment with the pedicure due to the nail technician rushing and not taking the time to properly cut the skin around the nail. This suggests a lack of attention to detail, which can be a drawback for customers seeking meticulous care.

2. Low durability of nails: The fourth comment reveals dissatisfaction with the durability of the nails. The polish chips within a week and stones fell out within a day. This suggests that the quality of the manicure and polish application may be lacking.

3. Poor customer service: The fifth comment shares a distressing experience where the customer felt ridiculed and insulted due to their weight. Poor customer service, including disrespectful behavior towards customers, can be a significant weakness for any business.

4. Lack of availability: The eighth comment expresses frustration regarding difficulty in booking appointments and lack of availability when the specific manicurist is not working. This can result in inconvenience and dissatisfaction for customers who prefer continuity in their services.

In conclusion, Cozy Nails & Spa has strengths including cleanliness, a calming environment, timely service, good nail quality, helpful staff, positive referrals, and a customer loyalty program. However, weaknesses such as a lack of attention to detail, low durability of nails, poor customer service, and lack of availability may tarnish the overall customer experience. Addressing these weaknesses can significantly improve the salon's reputation and attract more satisfied customers.

Best TL Reviews

My 84 year old mom and I made way to Cozy nails, based on a referral from a friend.

We were definitely impressed. The environment is very clean, and the overall vibe is super calming. We’ll definitely be back. Our pedicures turned out wonderful.

Thank you!

I went here a few weeks ago, in a rush. They were busy but got my nails done by the time frame I requested. They turned out beautiful! Very relaxing atmosphere and nice ladies!

Update: Went back today and decided to upload pics this time. I just love my nails, perfect thickness (I don't like overly thick nails) they are all straight and have a slight curve like a natural nail would. My toes are nice too!

The lady who gave me a pedicure yesterday was in a rush without there being anyone in line. She did not take her time to cut the skin around the nail. I even had to ask her to cut the sides of my nails. Very disappointed.

Thickest nails I've ever had. Stones fell out within a day and weren't even and polish chipped within a week....I tried it twice with two different people. I'm still searching for my gal who I know is out there ready to give me what I want.

I only get my nails done once a year on Halloween and I went in to get them done and I'm a big girl but they were laughing at me because I'm a big girl and when they went to do my thumbnails they laughed because they had to grab toe tips and then when she was shaping my nail she cut it too short when I had already told her I wanted the almond cut and then she proceeded to tell me that she was shaking my nails a certain way so that my hands would look normal because I'm a big girl. I walked out of there feeling disgusted with myself which is a feeling I thought I had gotten over but it only takes one bad experience and they've lost me as a customer and I'm going to make sure that everybody that I know that goes there doesn't use their establishment anymore. I'm so hurt and upset.

I hurt my leg and the ladies here helped me into spa chair and took my shoes off for me. Let me sit in message chair bit longer. Very patient very helpful. Pedicure was relaxing. Then she did my nails pretty fast. I was impressed. I think ive found my new place. Lots of compliments on nails. Referring them to everyone! . love it there.

I like going here because of how nice the people are and how nice the nails come out. Also they now released punch cards, which now gives me more of a reason to come. Just be aware that they prefer cash. But that's no problem to me.

I have used this nail salon for a couple of years but will not use it anymore. The last couple times I have made an appointment the manicurist was busy with someone else and one time not there. The last manicure started chipping within 2days. When I went back to have it repaired even though 3 manicurist there and no customers. I was told I would have to come back when the person that did my manicure was working. This was on a Wednesday and she only works on Monday.