Quick Facts About Tulsa Threading
Strengths:
- The threading service is thorough and efficient, allowing customers to get in and out quickly even during busy times.
- The store front is clean, creating a pleasant and hygienic environment for customers.
- Customers have praised Tulsa personally, describing her as warm and making them feel comfortable during their visit.
- The staff, including Tulsa, is highly skilled and provides excellent results.
- Prices are reasonable and affordable, making the services accessible to a wider range of customers.
Weaknesses:
- Inconsistency in service quality: One customer had a negative experience when a new staff member was on the phone and performed an uneven and unsatisfactory eyebrow threading, resulting in the customer's daughter having a patch missing from her eyebrows.
- Lack of clear communication: Another customer had a negative experience when they waited for an hour but were informed by Tulsa that she could not complete their requested services. They felt that Tulsa should have informed them about this upfront rather than after starting their eyebrow threading.
- Unresolved customer service issue: The customer who was unable to receive complete services felt that Tulsa's response was argumentative and did not demonstrate good customer service. They felt that Tulsa did not prioritize their time and loyalty as a regular customer.
- Loss of loyal customers: Due to the negative experience and the perceived lack of fair and good customer service, the dissatisfied customer stated that they, along with their daughter, will never return to Tulsa's threading place and will instead seek alternatives in the area.
To address these weaknesses, Tulsa's threading place could consider implementing the following improvements:
1. Consistency in service quality: It is important to ensure that all staff members, particularly new ones, are trained adequately to maintain a high standard of service. This would prevent situations where customers receive unsatisfactory results.
2. Clear communication: Staff members should communicate with customers openly and honestly about any limitations or changes in service availability. This would prevent misunderstandings and disappointment.
3. Resolving customer service issues: When faced with a dissatisfied customer, it is crucial to address their concerns promptly and empathetically. Offering a solution or compensation, such as a complimentary service or a discount, can help mitigate the negative experience and potentially retain the customer's loyalty.
4. Improving customer service skills: It is essential for all staff members, including Tulsa, to undergo training in customer service. This would help them handle difficult situations calmly and professionally and ensure that customers feel valued and respected.
5. Seeking customer feedback: Implementing a feedback system, such as customer surveys or suggestion boxes, would allow Tulsa's threading place to gather insights from customers regularly. This feedback can then be used to identify areas for improvement and address any recurring issues.
By addressing these weaknesses and implementing these improvements, Tulsa's threading place can aim to enhance their strengths and provide consistent, high-quality service that meets the needs and expectations of their customers.
Best TL Reviews
I’ve been going through them for years always had good experiences until I brought my daughter to get her eyebrows done for the first time. It was a lady I haven’t seen before she was on the phone the whole time. Took way too much hair off, very uneven eye brows, and now her eyebrow hair isn’t filling in and she has a huge patch missing. I don’t recommend this place. That’s a terrible first time experience for my daughter! Now she has to draw her eyebrow hair in everyday and she had beautiful thick eyebrows!
They do such a great job here! The women who do threading are very thorough. The store front is clean, and I've always gotten in and out quickly even if there is a wait.
Tulsa is the best place if you expect premier service
And she is the most warm person that make you feel so confortable
Best brow threading I’ve ever gotten. I’m so sad I don’t live here anymore - but i always stop in when I’m in town. Seriously, these ladies are artists.
Have gone to Tulsa’s for years and never had a bad experience. Loved my visit today for eyebrow threading & Brazilian wax. Eram is amazing ! Super sweet ❤️ and great results
10/10 times entire staff will make sure your eyebrows are threaded perfect every time. Ask for Tulsa she’s the best!
Was referred to get my eyebrows done and they did and amazing job ! Looking forward to trying other services like facials or waxing . They have very reasonable prices
I'm in shock from the service I just received from Tulsa.
My daughter and I waited for an hour. We have been regular, loyal, tipping customers for 3 years. I always get eyebrows, upper lip, and chin services. I waited patiently and once in Tulsa's chair she began my eyebrows and then informed me she would not be able to do my lip and chin because everyone waiting was for her and she tried to pawn me off on her other workers. First, she should have told me she couldn't service me completely upfront!!! My daughter and I have tried the others and they are not good at all except one named Raj who has been gone for 2 years now.
I told Tulsa I did not want anyone else finishing my services and I waited patiently and the other customers time is no more valuable than mine.
I waited and I was there first!!!
Tulsa began to be somewhat argumentative stating her girls are "perfect" and I won't find another Threading place as good as hers. If the other girls were perfect the customers would be asking for them and not you!!!
You just lost two good, loyal, tipping customers, and we will NEVER be back!!!
Tulsa you need to learn what fair, good, customer service is.
Thankfully, there are other good Threading places in the area.
Tulsa Threading Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places