Sue's Nails

+1 954-438-8768

192 N University Dr, Pembroke Pines, FL 33024 United States of America

Open Today: -

Quick Facts About Sue's Nails

Sue's Nails place, based on the comments provided, has several strengths and weaknesses that can be identified.

Strengths:

1. Clean and inviting atmosphere: Multiple commenters mentioned that the salon is clean and comfortable, creating a pleasant environment for customers.

2. Friendly and professional staff: Many customers praised the owner, Sue, and her staff for their professionalism and friendly demeanor. They appreciated the personalized service and felt valued as customers.

3. Quality work: Several commenters mentioned that they were consistently pleased with the outcomes of their nail services, including manicures, pedicures, and custom designs. This suggests that the salon consistently delivers high-quality work.

4. Longevity and reputation: One commenter mentioned being a customer for over 10 years, which implies that Sue's Nails place has built a strong reputation and loyal customer base over time.

Weaknesses:

1. Inconsistent pricing and upselling: A few commenters expressed frustration with the pricing structure at Sue's Nails place. They claimed that they were not informed upfront about additional charges for gel removal, tips, or certain nail designs, leading to unexpected price increases. This suggests a lack of transparency in the salon's pricing policies, which can be seen as a weakness.

2. Communication issues: The same commenters who mentioned pricing problems also talked about experiencing communication issues with the salon staff. They felt that their requests and concerns were not properly addressed, leading to dissatisfaction with the overall experience.

3. Busy and understaffed: While being busy can be seen as a positive indicator of popularity, it can also be a weakness if it leads to long wait times for customers. Multiple commenters suggested making appointments in advance to avoid long waits, implying that the salon may be understaffed or unable to handle the demand during peak hours.

4. Negative online reviews: One commenter mentioned regretting not checking the salon's Yelp reviews before visiting. Though this is not directly mentioned as a weakness, it implies that Sue's Nails place may have negative online reviews that can impact its reputation and potential customer base.

In conclusion, Sue's Nails place has several strengths such as a clean and inviting atmosphere, friendly and professional staff, and a reputation for quality work. However, it also has weaknesses in terms of inconsistent pricing and upselling, communication issues, potential understaffing, and negative online reviews. Addressing these weaknesses could help improve the overall customer experience and reputation of Sue's Nails place.

Best TL Reviews

I have been going to Sue’s for quite a few years now. The place is nice and clean and I am always happy with my nails. They are usually busy so it is best to make an appointment. Here’s a pic of my nails I just had done. I love how they came out.

I went into this nail salon because my nail tech is sick…. I wanted to get a polish changed on my toes they told me it’s $20 dollars half way removing the polish they then told me it will be $3 for gel removal. I told them why they didn’t tell me that before. The lady that did my toes is horrible Smh. I then showed the lady Sue a picture of how I want my nails she said Pink and white they replied $45 dollars. Cool… Now I’m going to start on my nails they told me if I want tips it will be $3 extra… Ok no problem. I started looking at my nails and I showed her the picture she then told me that’s it’s Ombré nails it will be $68…. I’m over it at that point and had a nerve to back track. Well now it’s time to pay and they said my nails will be $45 would I want to add a TIP…. Are you crazy! I’m not giving you a penny extra. I wouldn’t recommend this place … Upcharged for no reason. Now I’m going to have to pay someone else to fix their mess! I should have looked at their Yelp reviews before going there. Update: You can reply with your lies. You all know what you was doing I asked the guy he tells me one price then back tracked and added on $3 as soon as my feet was done saying if it’s gel then added on 3 dollars for tip for full set when my nails was getting done who does that?!? What is a full set doesn’t that include nails ???????? You told me Ombré when I showed you the picture the second time because I didn’t asked for that look then you told me $68 dollars. How would you know what he told me you was inside eating your lunch Sue. Ridiculous.

Been coming here since I was in high school (2007). Sue is professional and has a great staff. Clean space and great service. She updated the salon a few Years ago but since then hasn't changed. Always amazing service.

WoW, almost flip-flop time, went and got my toes tuned up ???? ,see Michelle absolutely the best. Great location, clean very comfortable and inviting. They treat you like Royalty ???? offers of food and libations.. fantastic prices for EVERYTHING. Great facilities all the amenities.

5⭐

This place is wonderful. I have been going to this salon since it opened almost 10 years ago. The owner is friendly even to rudest customers. I have had pedicures, manicures, full set, eyelashes and waxing of eyebrows. I have never had an issue with the service and she even calls you by your name after a few times going there.

The best of the best. I can’t complain. I’ve been a customer literally for about 6 years almost. I wouldn’t change them for the world. Ty you Sue and Kenn for always working with me.

Pretty nails done here. My daughter brought a design and they made it for her. Great job team!! We love it!

Sue's Always does a great job! Quality work every time. Had my nails done here for my wedding. Very kind, honest and gracious people. I always recommend them to my family and friends. As a walk in, sometimes its busy with pre made appt, so its a good idea to book because they are in demand. Be nice and kindness will follow you.