Quick Facts About La Nail Salon
La Nail Salon, based on the comments provided, has a mix of strengths and weaknesses. It is important to analyze these comments to get a comprehensive understanding of the overall customer experience.
Starting with the strengths, one comment highlights that the owner personally did the customer's nails, which shows a level of dedication and involvement from management. The owner delivered on the requested design, added extra detail to make it unique, and engaged in pleasant conversation throughout the service. This personalized experience enhances the overall customer satisfaction. Additionally, the price was considered reasonable and average for the services received, which is important for customers looking for value for their money.
Another strength mentioned is the quality of service provided by Victor and Vivian. Victor is specifically mentioned as providing long-lasting nails, and customers are encouraged to give the salon a try for quality nail services. This showcases the expertise and skill of the technicians, potentially attracting customers who prioritize durable and well-done nails.
Additionally, a comment mentioned that Emerald is a wonderful manicurist with great artistry. This indicates that the salon has diverse technicians with different specialties, allowing customers to choose based on their preferences or specific nail art desires.
Moving on to the weaknesses, one customer expressed frustration with the pricing and service received. They were charged more than expected for a gel refill and received rushed service. Their nails were not filed properly, resulting in discomfort and dissatisfaction. Additionally, the comment mentions a lack of adherence to the requested nail shape and length, indicating potential inconsistency among technicians.
Another customer had a negative experience before their wedding, where their nails bubbled and required a redo. They received attitude from the male technician when asking for a redo, and the problem persisted even after the second attempt. The customer faced difficulty in obtaining a refund and felt blamed for the outcome, leading to a complete dissatisfaction with the business.
Another comment mentioned that the salon left a customer waiting for an hour without serving them, while attending to other customers who arrived later. This showcases poor time management and customer prioritization, resulting in a negative experience for the customer.
Lastly, a comment mentioned that the salon was fast, friendly, and accommodating, which indicates good customer service. However, no specific service or experience was mentioned, making it difficult to assess the strength in detail.
In conclusion, La Nail Salon has both strengths and weaknesses based on the comments provided. The strengths include personalized service by the owner, reasonable pricing, and mentioned skilled technicians such as Victor, Vivian, and Emerald. On the other hand, the weaknesses include issues with pricing, rushed service, inconsistent work, lack of customer prioritization, difficulty in obtaining refunds, and potentially unsanitary conditions. It is crucial for the salon to address these weaknesses to improve customer satisfaction and attract repeat business.
Best TL Reviews
This was a great overall experience! The owner herself did my nails because of troubles with Covid and keeping her staff, but she was the sweetest nail tech I have ever had. I asked for a specific design that I found on Pinterest and she totally delivered! She added a little more detail and made it more unique and I love how it turned out. She made pleasant conversation the whole time and was so nice, it made the experience even better! The price was also reasonable, very average and what you’d expect for a full set with dip powder. I seriously recommend this salon, especially if the owner is around to chat.
I've gotten my nails refilled 4 times at this salon. The first time I went I thought that the salon looked really nice and I didn’t have to wait very long at all. I was told $40 for a Gel refill yet when he finished he charged me $50! not happy! then while I was choosing a color he was frustrated with taking 2-4 minutes(rushed me to choose a color)...yet I arrived on time for my appointment and waited patiently for him to smoke and do something at the back of the salon. WE are the ones paying them for a service! I am always respectful and try to make conversation. Do not rush me!!! nails are worked on like if they are in rush. It hurts when they file my nails because they are so ruff. my cuticles are red and hurt when they are done. I've told them several times that I want the almond shape and I end up with the stiletto! also when I tell them to just file my nails down very little I end up with sort nails...ughhh!!! I clearly let the owners wife know this and she said "don't worry they’ll grow in two weeks. I hate how she does nails! Needs training! Today was my 4th and last refill at this location!! I was charged $55 for a gel refill. the lines are crooked and my nails were filed crooked. The gel is lifting off several nails within 30min of walking out of the salon & when I went back to get them fixed I ws blamed for the back work that was done. I'm done! I'll let them fix the issues and never go back...not for me. no more wasting my money and time. stations need to be cleaned and equipment is not sanitized! Need more employees!
I came to LA nail salon on a Friday evening to get my nails done for my wedding the following day. The following day, all of my nails had bubbled. My wedding was out of state and there was nothing I could do about it, so they looked bad for the wedding. I called LA salon on Tuesday to let them know about what had happened. They said that I could come in and they would fix it. I came in on Tuesday evening, The nail technician was asked to buff and put a top coat on. At the completion of her buffing I could still see all of the bubble indents in my nails. I pointed this out and told them I think they needed to start from the beginning and finish. The male technician working there presented an attitude at this comment but reluctantly asked the technician to start from the beginning and redo them. The technician did take her time, And I felt she did a good and attentive job. I even felt bad that she would be jipped a tip because of this situation and gave her $10. When I woke up the following morning, Wednesday, all of the nails had bubbled again. I called the nail salon and let them know that I was still dissatisfied. And at this point after spending nearly 3 hours trying to get my nails done correctly I just wanted a refund. They denied me a refund. They told me that they had suggested to me that I needed to change the color on my nails so this wouldn't happen again. That was never suggested to me. This business accused me of lying. And that is not satisfactory. Instead they pointed the blame onto me, they blamed my nail or my choice of color. Something just does not seem right there. They denied my refund. They hung up on me. And I continued to call back several times and my calls were ignored. This place does not take pride in their work or in their business. I strongly urge you, do not have my experience... Find another nail salon.
They do the best nails around! Amazing service from Victor and Vivian!! They don’t make the dip nails too puffy and they listen to exactly what you want. If you want quality this is the place to go. Especially with Victor!
This is the best place I have found to get my nails done. I am hard on nails and Victor does my nails and they don’t come off. I have went three and a half weeks without a fill and they haven’t piped off. I’m telling you, give this place a try.
Emerald is a wonderful manicurist. You will enjoy her artistry!
They were fast n friendly the lady was very nice n accommodating....
I went to LA nails for a simple acrylic refill. they took the color off and left me sitting there for an hour. customers starting coming in and all of them got help as if i wasn’t even there. i got my things and left and will not be returning i’ve never had an experience like this before.
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La Nail Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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